Order Experience Representative 1

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. This team is responsible for the accurate entry of purchase order and/or Service Contract information from the Sales team or directly from Zebra’s customers into Zebra’s system. They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra’s Sales teams and the customer.

Essential Duties and Responsibilities:

• Learns and applies knowledge of Zebra’s systems, processes, and philosophies around management of product and/or service contract orders
• Enters new order and/or service contract data into the system, ensuring data accuracy and process adherence
• Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
• Provides price quotes on request
• Ensures proper recording and tracking of all assigned orders
• Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
• Escalates any new or complex problems to management for assistance
• Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or misshaped product, resolution of other issues etc.
• Adheres to OEX customer strategy, leads by example and follows our customer principles
• Delivers a positive ordering and invoicing experience to our customers and partners

Minimum Experience or Education:

• Minimum Education: High School Diploma or equivalent

Minimum Work Experience:

• No prior work experience needed

Key Skills and Competencies:

• English fluent - written and verbal
• Experience with Microsoft applications - Word, Excel and Outlook
• Strong customer service orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong process foundations / adherence
• Attention to detail / quality

Benefits:

• 5 weeks of vacation, 5 sick days and 4 volunteer days paid off. 
• Multisport card at a reduced price. 
• Meal contribution. 
• Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses. 
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments. 
• Annual bonuses based on financial results. 
• Yearly salary increases according to individual performance. 
• Employee referral bonus for bringing New Talent to Zebra. 
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette). 
• Life & Pension insurance contribution. 
• New modern and multifunctional workplace at Vlněna Office park in the city centre  
• Discount at our partners (Banks, HP, Dell, Microsoft Office). 

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.