IT Support Specialist

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

We're now looking for an IT Support Analyst in Warsaw, Poland!

As an IT Support Analyst at Vertiv, you will play a key role in delivering 1st and 2nd level IT support to users across Eastern Europe. As part of the global IT Site Support team, you will help ensure the reliable operation of IT infrastructure and services, aligning local business requirements with global standards, policies, and procedures. 

Your responsibilities will include administering IT systems, configuring and maintaining hardware and software, providing user training and technical guidance, and supporting day-to-day IT operations. You will also contribute to global IT initiatives focused on service improvements and the deployment of new technologies. This position reports directly to the regional IT Manager.

DUTIES & RESPONSIBILITIES:

• Timely IT Support:
  • Provide timely IT support for Vertiv employees.
  • Provide On-Shift support for network outages or other P1 and P2 incidents.
• Troubleshooting and Prevention:
  • Troubleshoot issues and take a proactive approach to prevent possible technical problems.
• Ticketing System:
  • Track work and user requests through the global ticketing system.
• Asset Management:
  • Manage hardware and software assets.
• Administrative Tasks:
  • Manage Active Directory Objects.
  • Manage file server access rights.
• Global Collaboration:
  • Collaborate with global IT teams on projects, requests, and problems.
• Security and Compliance:
  • Strictly adhere to corporate security and data retention policies.
  • Manage antivirus protection and other applications of client computers.
  • Implement hard-drive encryption on corporate laptops.
• Operating Systems:
  • Implement and manage Microsoft Clients and Server operating systems.
• Network Support:
  • Supervise and maintain network rooms 
  • Communicate issues with the global networking teams and provide the necessary local assistance.
• Training and Consulting:
  • Provide training to new employees on existing technology.
  • Consult employees on potential uses of existing technology.
• Network Access:
  • Provide network access for all employees.
• Equipment Preparation and Installation:
  • Prepare new IT equipment, software, and workstations.
  • Install security updates, dependencies, and required software.
  • Connect and set up hardware at work desks.
  • Manage cable organization on users' work desks.
• User Account Administration:
  • Manage user network accounts and passwords as required.
• System Monitoring and Maintenance:
  • Monitor critical IT systems.
  • Supervise and maintain network rooms.
• Disposal and Security:
  • Identify and prepare hardware for disposal.
  • Implement and manage different engineering software tools.
• Service Coordination:
  • Organize repairs with authorized service partners.
  • Prepare IT equipment in meeting rooms.
• Planning and Budgeting:
  • Assist in planning and executing the annual IT operating plan.
  • Provide assistance and opinions in planning and executing the annual budget for IT equipment and ongoing services.
  • Define and make recommendations regarding IT equipment needs according to business requests.
• Additional Tasks:
  • Perform any other tasks given by the direct manager or management in connection with the responsibilities of the position and compliance with the law.

MINIMUM QUALIFICATIONS: (Knowledge, Skills and Abilities Required.)

• Technical skills: 
• Excellent knowledge of client and server Windows operating system
• Good knowledge of network technology and protocols
• Troubleshooting of hardware and software problems
• Active user of MS Office incl. Excel, Word, PowerPoint
• Not mandatory but welcome: Microsoft, Cisco, ITIL or similar certification
• Practical skills: Good analytical skills, Assessment skills, Organizational skills
• Core competencies: good communication skills Initiative, Creative, Persuasive, Able to deal with conflict, Problem solving, Detail oriented, Analytical.

BASIC QUALIFICATIONS: 

(The minimum education, certification, special training, and minimum 3 years of experience required to do a satisfactory job.)

• Bachelor´s degree in Information science/computer science/MIS 
• 3 + years on similar positions.
• Active English

Mandatory requirements (to be finished within first month of employment):

• QMS, EMS, Health & Safety, Ethics, and ITC training

If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

The anticipated salary range for this role in Warsaw, Poland is between PLN 102,240 to PLN 127,800 gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

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