Manager, Client Delivery

Job Description:

Manager, Client Delivery 

Overview 

As an integral part of the Client Delivery team, the Manager, Client Delivery serves as a strategic partner responsible for overseeing the successful execution of integrated marketing initiatives while fostering strong cross-functional and client relationships. This role is responsible for driving operational excellence, managing project delivery across multiple workstreams, and ensuring projects are completed on time, within budget, and aligned with client expectations and agency standards. 
 
The ideal candidate combines strong project management expertise with a client-service mindset and thrives in a fast-paced agency environment. 

Key Responsibilities 

• Lead the planning, execution, and delivery of integrated marketing initiatives across digital, social, content, experiential, and traditional channels. 

• Manage staffing and resource allocation for assigned accounts, including annual SOW planning, forecasting, and capacity management. 

• Develop and maintain project plans, timelines, budgets, scopes, and deliverables across multiple concurrent workstreams. 

• Partner closely with Account Management, Strategy, Creative, Production, and Finance teams to ensure seamless project execution and delivery. 

• Monitor project health, financial performance, and profitability while proactively identifying and addressing scope changes or risks. 

• Facilitate cross-functional collaboration and communication to ensure alignment on project goals, timelines, and priorities. 

• Lead status meetings, stakeholder communications, and delivery reviews, providing clear updates and next steps. 

• Identify process improvements and operational efficiencies that enhance team performance and client satisfaction. 

• Support new business initiatives, including scoping, resource planning, and proposal development. 

• Serve as a trusted partner to both internal teams and clients, helping drive successful outcomes and long-term relationships. 

Qualifications 

• 3+ years of experience in project management, client delivery, account operations, or a similar role within an advertising, creative, or marketing agency. 

• Advertising agency experience is required, with exposure to digital, traditional, and experiential marketing initiatives. 

• Proven experience managing integrated marketing campaigns and multiple concurrent projects in a client-service environment. 

• Experience overseeing large-scale campaigns spanning digital, social, content, experiential, and/or traditional marketing channels. 

• Strong understanding of agency workflows, resource management, budgeting, forecasting, and scope management. 

• Experience supporting enterprise-level, national, or highly visible consumer brands. 

• Proficiency with project management platforms such as Workfront (preferred), Asana, Jira, Smartsheet, Monday.com, or similar tools. 

• Experience supporting healthcare, medical, pharmaceutical, or other highly regulated industries is strongly preferred. 

• Knowledge of creative production workflows, digital asset development, content creation, and video production processes. 

• Exceptional organizational, communication, stakeholder management, and problem-solving skills. 

Location 

• Hybrid position based in New York City or Boston. 

• Candidates should be able to work from the office on a regular basis and collaborate with cross-functional teams and clients in person as needed. 

• While candidates may be based in either market, they should be comfortable supporting teams and stakeholders across locations as needed. 

Additional Information 

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $71,875 - $96,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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Location:

New York

Brand:

Dentsu Creative

Time Type:

Full time

Contract Type:

Permanent