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Adidas

Global athletic footwear, apparel, accessories provider

Retail Gerente de Tienda - Bucaramanga, CO

Retail Store ManagementUpdated on Nov 14
Full-timeBucaramanga, Santander, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Demonstrate at least 2 years of experience as a store manager, leading teams and driving operations and business results.
  • Have strong experience managing retail operations data, metrics, and key performance indicators.
  • Master store operational processes and tools and understand store operations and how to achieve key performance indicators.
  • Be able to plan, identify opportunities, define objectives, and monitor projects that may arise in the store.
  • Understand visual merchandising standards and how to drive conversion through strategic actions.
  • Communicate verbally and in writing effectively, convey information to others, manage difficult conversations constructively, and use communication skills to support a strong customer experience.
  • Demonstrate agility and responsiveness when leading and implementing processes and strategies, including omnichannel offerings and digital solutions.
  • Handle different store situations and manage them to find solutions.
  • Attract, retain, and engage people to perform at their best using training, recognition, and development tools that promote a diverse and inclusive team environment.

Responsibilities

  • Lead and be accountable for sales, people, and operational management in assigned type B and C stores, achieving store and business objectives while delivering memorable consumer experiences and adidas service standards.
  • Master store key performance indicators, including conversion rate, average transaction value, average selling price, units per transaction, traffic, standard margin, and net promoter score; ensure the team understands them and how its actions contribute, analyze relevant data, and make business decisions to improve results.
  • Use available resources appropriately by optimizing staff scheduling, controlling discounts, minimizing and controlling inventory losses, and efficiently managing and controlling assigned operating expenses to improve store profitability.
  • Drive store performance through effective space management, visual merchandising, promotion of best-selling products, management of black-hole movements, and management of each category's sales-floor performance.
  • Promote compliance with company policies, processes, and procedures; ensure the team understands and follows them to maintain adidas standards, reduce risks, and provide a safe and productive work and shopping environment.
  • Work with the store team to identify store and operational improvements, identify best practices, and maintain current knowledge of competitors to improve business performance.
  • Supervise and ensure that checkout transactions are processed quickly and accurately and that processes are followed correctly.
  • Lead the operational and consumer-oriented execution and monitoring of digital initiatives, ensuring end-to-end execution of the digital process at store level.
  • Lead, motivate, inspire, and develop team members; manage people procedures to support engagement, productivity, and a high-performance culture by setting clear expectations, giving timely and appropriate feedback, leading by example, and consistently demonstrating the brand's six values: Courage, Ownership, Innovation, Team Play, Integrity, and Respect.
  • Ensure all store team members consistently deliver the store's service model and operating rhythm, meet retail operations standards, and support omnichannel after-sales processes.
  • Ensure staff drive Creators Club membership acquisition through the service model in every consumer interaction.
  • Complete applicable training programs, apply learning on the job, and ensure store team members are trained in core and seasonal brand and product knowledge.
  • Train the team to understand and use digital tools correctly in store to promote omnichannel shopping and selling, including Endless Aisle, Ship from Store, Click and Collect, and WhatsApp Sales, and take responsibility for after-sales service.
  • Work with a team-first mindset, respect colleagues, and actively participate in, promote, and contribute to diversity and inclusion initiatives to create an inclusive and welcoming workplace.
  • If applicable as a Multi Store Manager, lead the performance and profitability of assigned stores, including finding synergies in performance management and resource distribution across the group of stores.
  • If applicable as a Multi Store Manager, develop and train a strong store management team at each location, including the Assistant Store Manager and Team Leader or third-in-command, to ensure complete and consistent execution of global and regional operating standards and procedures across all stores.
  • If applicable as a Multi Store Manager, optimize efficient staff planning and scheduling across assigned stores.

About the Company

Adidas

Global athletic footwear, apparel, accessories provider

Adidas designs, manufactures, and sells athletic footwear, sportswear, and accessories worldwide. It reaches customers through company-owned stores, e-commerce, and third-party retailers, plus strategic collaborations with athletes, celebrities, and brands to create exclusive product lines. Adidas products combine performance-oriented materials and construction with style, helping people train and live more comfortably. The company uses digital tools and AI to improve its product offerings and customer experiences, including managing digital content. A differentiator is its strong global brand, extensive distribution, and active affiliate program, as well as a balance between sport performance and lifestyle fashion through partnerships and targeted collaborations. Adidas’ goal is to maintain leadership in the sports and lifestyle market, grow its customer base and loyalty, and continue expanding digitally and through meaningful partnerships.

Company size
10,001+
Company stage
IPO
Headquarters
Herzogenaurach, Germany
Founded
1920

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