Hey Rowan

Nurse-led ear piercing services and products

Retail Store Associate

Retail SalesConfirmed live in the last 24 hours

Part-timePalo Alto, CA, USAIn-person

About the Job

Requirements

Retail or sales experience.
Experience with jewelry, ear piercing, or a service or hospitality business is a plus.
Ability to work independently and take ownership.
A positive, high-energy, resourceful approach and an entrepreneurial spirit.
Passion for earrings and ear piercing.
Interest in working at an early-stage, high-growth company.
Willingness to work a flexible schedule.
Availability to work weekends.

Responsibilities

Greet ear-piercing clients and shoppers.
Offer and provide education about Rowan piercing services and jewelry.
Support the needs of ear-piercing clients and shoppers.
Improve store efficiency and processes to ensure a seamless client experience.
Restock jewelry and ear-piercing materials.
Maintain the cleanliness and sterility of the studio.
Perform bi-weekly inventory counts and investigate discrepancies.
Manage technology and software systems.
Embody Rowan's culture and values and create a celebratory atmosphere in the piercing studio.
Manage the day-to-day operations of the piercing studio.

Desired Qualifications

Experience with jewelry, ear piercing, or a service or hospitality business.

Salary Range: 18 to 20 (Currency: USD) (Pay period: per-hour-wage)

About our Sales Associates

As a Sales Associate, you will be the face of Rowan for ear piercing clients and jewelry shoppers who visit our retail location Town & Country Village in Palo Alto, CA. You are friendly, organized, and sales-minded, and our clients remember you for the way you made them feel safe and celebrated during their ear-piercing experience.

In addition to your client-facing strengths, you are a highly accountable and resourceful person, and the Rowan team trusts you to manage the day-to-day operations of the piercing studio.

This is a part-time role.

**Must be available WEEKENDS!!**

What you'll be doing as a Retail Store Associate:

Greet ear-piercing clients and shoppers
Offer and provide education about Rowan piercing services and jewelry
Support needs of ear piercing clients and shoppers
Improve store efficiency and processes to ensure seamless client experience
Restock jewelry and ear piercing materials
Maintain cleanliness and sterility of the studio
Perform bi-weekly inventory counts and investigate discrepancies
Manage technology and software systems
Embody Rowan's culture and values, and work to always create a celebratory atmosphere in the piercing studio

Experience we're looking for:

Retail experience or sales experience
Experience with jewelry, ear piercing, or a service or hospitality business a plus
Ability to work independently, ownership-minded
Positive and high-energy, resourceful with an entrepreneurial spirit
Passionate about earrings and ear piercing
Interest in working at an early-stage, high-growth company
Willing to work a flexible schedule

Part-Time Benefits & Perks

Compensation: $18-20 per hour + commission!
401k and Roth IRA Plans
Employee discounts on our amazing products!

About the Company

Hey Rowan

Nurse-led ear piercing services and products

Rowan provides ear piercing services performed by nurses, combining medical safety with fashion style. Customers choose from stylish earrings and receive piercings in a setting that emphasizes a safe, fun, and high-quality experience. The procedure works by having trained nurses perform the piercing with careful technique, and the shop also sells earrings and related products to generate extra revenue. Rowan stands apart from typical mall piercing by using medical professionals, focusing on safety, precision, and a personalized, memorable experience. Its goal is to offer a trustworthy, enjoyable piercing process and become the go-to choice for people seeking unique and well-executed ear piercings and fashionable earrings.

Company size: 201-500
Company stage: Series B
Total funding: $29.3M
Headquarters: New York City, New York
Founded: 2019

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