Salary Range: 15000 to 22000 (Currency: MXN) (Pay period: per-month-salary)

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

The Customer Service Representative I will serve as the front line of customer support, handling inbound calls in both English and Spanish. This role is responsible for providing excellent customer service, addressing inquiries, and ensuring that a service ticket is created for every customer interaction. The representative will maintain accurate records, follow up with customers as needed, and ensure timely resolution of issues while adhering to the company’s guidelines and service level agreements (SLAs).

Key Responsibilities

·Handle inbound customer calls, providing assistance and information in a professional and courteous manner.

·Respond to inquiries about products, services, billing, and account issues.

·Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information.

·Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary.

·Maintain and update customer records in the system after each interaction.

·Follow up with customers to provide status updates and confirm issue resolution.

·Adhere to company policies, procedures, and quality standards for call handling and ticket creation.

·Meet performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction.

·Collaborate with other team members and departments to ensure seamless customer service delivery.

·Participate in ongoing training and development to stay updated on product knowledge and customer service techniques.

Qualifications

·High school diploma or equivalent required.

·Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages.

·Strong computer skills, with the ability to navigate multiple systems and databases.

·Ability to work in a fast-paced environment while maintaining attention to detail.

·Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience.

Desired Skills

. Enthusiastic/Knowledge about outdoor activities.

·Previous experience in handling inbound customer calls.

·Familiarity with service ticket creation and tracking.

·Strong organizational and multitasking skills.

·Ability to meet performance targets and work effectively under pressure.

·Team player with a positive attitude and a customer-first mindset.

What we offer:

·SEASONAL agreement for peak season. (3 months)

·Full time $15,000 MXN monthly gross salary.

·$3,000 MXN Productivity Bonus Per month.

·$3,000 MXN Seasonal Bonus Per Month*

·Law benefits since day one.

·Home office.

·Full equipment provided.

·100% paid training.

·Schedule window (8 am - 8 pm).

·10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).

·1 hour Lunch - 2 breaks of 15 minutes each.

·Two days off (Tue–Wed or Wed–Thu / Fri-Sat / Sat-Sun/ Sun-Mon).

·Total Pass.

·Only for CDMX and Edo. de Mex.

*This benefit applies only upon completion of the seasonal contract.

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

About the company

CSC Generation acquires underperforming retail brands and grows them into profitable ventures by integrating them into its shared operating platform. It operates across retail, e-commerce, and wholesale, leveraging technology, skilled staff, efficient processes, and scalable operations to optimize product sourcing, marketing, fulfillment, and customer experience. Its portfolio includes brands like DirectBuy, One Kings Lane, Sur La Table, Touch of Modern, and Cherry Man Industries, collectively offering over 325,000 products and attracting about 10 million monthly page views. The company differentiates itself by targeting “unsexy” opportunities others overlook and by applying its centralized platform to turn around and scale these brands into sustainable revenue generators. Its goal is steady growth and profitability by transforming underperforming brands into thriving parts of its portfolio, serving a wide range of consumers and business clients.

Company Size

201-500

Company Stage

Series E

Total Funding

$107.6M

Headquarters

Chicago, Illinois

Founded

2016

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Simplify's Take

What believers are saying

CSC says 2026 revenue exceeded $1 billion across 13 brands.
It added Backcountry in September 2024, expanding into outdoor recreation.
Backcountry launched a 2026 brand incubator, showing acquisition-led growth momentum.

What critics are saying

Indeed reviews in 2026 cite low pay, burnout, and constant layoffs.
Headcount fell to 2,836 in March 2026, signaling continued operating pressure.
Backcountry CEO Melanie Cox left in January 2025, exposing integration and retention risk.

What makes CSC Generation unique

CSC Generation uses Genesis, a shared AI-enabled operating platform across 13 brands.
It buys distressed retailers like Backcountry, Sur La Table, and One Kings Lane.
It monetizes turnaround expertise, not standalone software, across home and outdoor verticals.

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Benefits

Health Insurance
401(k) Company Match
Health Savings Account/Flexible Spending Account
Life Insurance
Paid Holidays
Paid Vacation
Pet Insurance
Employee Discounts

Growth & Insights and Company News

6 month growth

1 year growth

13%

2 year growth

12%

The Salt Lake Tribune

Sep 10th, 2024

Backcountry.com, once the outdoor industry's 'cool brand,' sells to investment firm

Backcountry.com, the Utah outdoor brand known for its goat logo and semi-annual sales at its West Valley City warehouse, has sold to investment firm CSG Generation, according to a report from Pulse Ratings, Inc.

PR Newswire

Sep 10th, 2024

CSC Generation Enterprise Acquires Backcountry, Expanding Its Portfolio of Consumer-Centric Brands

CSC Generation Enterprise acquires Backcountry, expanding its portfolio of consumer-centric brands.

SGB Media

Sep 10th, 2024

EXEC: Backcountry Sold as TSG Closes Deal with CSC Generation Enterprise

CSC acquired the company from TSG Consumer Partners, which acquired the business in July 2015.

BGM

Dec 6th, 2023

Is your business underestimating the value of older workers?

In October, global employment nonprofit Generation, in partnership with the Organisation for Economic Co-operation and Development (OECD), released a report entitled The Midcareer Opportunity: Meeting the Challenges of an Ageing Workforce.

The Business Journals

Jan 25th, 2023

BrandX, owner of Boston Store name, brings back BonTon brand online

CSC Generation had purchased the intellectual property through The Bon-Ton Stores Inc.’s bankruptcy proceedings.

CSC Generation

Bilingual Customer Service Representative

About the job

About the company

Get referred to CSC Generation

Simplify's Take

What believers are saying

What critics are saying

What makes CSC Generation unique

Benefits

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth