Field Support Engineer

Job Description

The Role:

Tesla Motors is seeking a Field Support Engineer in South Korea . This role is at a key connection point between our worldwide service centers and the development and production base in Silicon Valley, California and Shanghai, China. The responsibility is to keep our vehicles on the road through proactive analyses of the vehicle fleet and to reduce their time spent in service centers by effective remote/on-site diagnostic work. This engineer needs to be able to efficiently work with large amounts of data in order to process information and make the correct conclusions in a timely manner. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. This engineer must be passionate about diagnostics, must be a strong critical thinker with great fluency understanding technical system-level architecture and issues. Additional training expertise and proven ability in supporting technicians/workshop staff.

Field Support Objectives:

Get failed vehicles properly diagnosed, properly repaired, and back in the hands of customers quickly by providing engineering support to aftersales teams (service, customer support).

Job Responsibilities

• Debug systems and perform diagnostics on field failures both remotely - looking at data logged by the vehicle, and directly in the field
• Provide technical support in order to minimize vehicle downtime, through day to day coverage of internationally distributed service cases
• Regular collaboration with Regional Technical Support Specialists to ensure consistent and stable global service operations
• Provide Technical information/support to the Regional Technical Specialist network
• Provide assistance to the training team on developing advanced Technician training courses
• Support technicians in the field with troubleshooting techniques and remote diagnosis, travel to perform field diagnosis or repair. The position may sit within a certain region and require daily support
• Recognize trends and patterns in field failures and provide written feedback to Product Support Engineers to drive future designs
• Assist Product Support Engineers to ensure new issues are fully investigated and that countermeasures are in place
• Assist and support Product Support Engineers, Product Excellence, and Failure Analysis team members to perform further root cause analysis on field failures by component/subsystem owners where necessary
• Assist projects and support Product Support Engineers to evaluate vehicle new design features/fixes and perform regional testing
• Assist improving service diagnostic tooling and equipment. Both at a Software and Hardware level
• Support with high level Incident response requests
• Technical support for local teams, Government affairs, Homologation, Legal and Compliance teams.
• Availability for occasional off-hours work and traveling
• Support market specific feature and homologation verification activities

Job Requirements

Skills:

Strong ability to work and communicate effectively with her/ his team and peers within the service engineering organization effectively with her/ his team and peers within the service engineering organization

• Strong ability to be self-directed and work independently, with strong organization and documentation skills independently, with strong organization and documentation skills
• Exceptional capacity for managing simultaneous activities and challenges
• Strong analytical problem solving skills and hands-on experience with hardware, tools, instruments, CAN or similar protocol analysis hands-on experience with hardware, tools, instruments, CAN or similar protocol analysis
• Experience with complex automotive and electromechanical systems, preferably electric vehicles or high voltage DC systems such as DC storage or DC-DC converters systems, preferably electric vehicles or high voltage DC systems such as DC storage or DC-DC converters
• Skilled with common workplace and database software (MS Word, Excel, Visio, Access, etc.)
• Able to read and interpret mechanical drawings and electrical schematics, experience with CAD systems such as CATIA a plus
• Experience with Service Engineering teams and working practice with Engineers within certain subsystems
• Experience with environmental and safety requirements is a plus
• Experience with OEM Diagnostic equipment, tooling and advance troubleshooting methods. Using Python, C++, Qt, UDS is preferred

Qualifications:

• Bachelor’s degree or higher in automotive or mechanical engineering preferred
• Native Korean and be able to communicate in English (additional foreign languages a plus)
• Broad Automotive experience preferred