Tesla

Makes electric cars, robotaxis and grid batteries

Field Support Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeHwaseong-si, Gyeonggi-do, South KoreaNo salary listed

About the Job

Requirements

Strong ability to work and communicate effectively with team members and peers within the service engineering organization.
Ability to be self-directed and work independently, with organization and documentation skills.
Capacity to manage simultaneous activities and challenges.
Analytical problem-solving skills and hands-on experience with hardware, tools, instruments, and CAN or similar protocol analysis.
Experience with complex automotive and electromechanical systems; electric vehicles or high-voltage DC systems such as DC storage or DC-DC converters are preferred.
Skill with common workplace and database software, including Microsoft Word, Excel, Visio, and Access.
Ability to read and interpret mechanical drawings and electrical schematics.
Experience with service engineering teams and working practices with engineers in specific subsystems.
Experience with original equipment manufacturer diagnostic equipment, tooling, and advanced troubleshooting methods.
Native Korean proficiency and ability to communicate in English.

Responsibilities

Debug systems and diagnose field failures remotely using vehicle-logged data and directly in the field.
Provide technical support to minimize vehicle downtime through daily coverage of internationally distributed service cases.
Collaborate regularly with Regional Technical Support Specialists to support consistent and stable global service operations.
Provide technical information and support to the Regional Technical Specialist network.
Assist the training team in developing advanced technician training courses.
Support field technicians with troubleshooting techniques and remote diagnosis, and travel to perform field diagnosis or repair.
Identify trends and patterns in field failures and provide written feedback to Product Support Engineers to inform future designs.
Assist Product Support Engineers in fully investigating new issues and implementing countermeasures.
Assist Product Support Engineers, Product Excellence, and Failure Analysis team members with further root cause analysis on field failures where needed.
Assist projects and Product Support Engineers in evaluating new vehicle design features and fixes and performing regional testing.
Help improve service diagnostic tooling and equipment at both software and hardware levels.
Support high-level incident response requests.
Provide technical support to local teams, Government Affairs, Homologation, Legal, and Compliance teams.
Be available for occasional off-hours work and travel.
Support market-specific feature and homologation verification activities.

Desired Qualifications

A bachelor's degree or higher in automotive or mechanical engineering.
Experience with electric vehicles or high-voltage DC systems such as DC storage or DC-DC converters.
Experience with CAD systems such as CATIA.
Experience with environmental and safety requirements.
Experience using Python, C++, Qt, and UDS.
Additional foreign languages.
Broad automotive experience.

Category	Engineering & Information Technology
Location	Hwaseong-si
Requisition ID	274640
Type	Full-time

Job Description

The Role:Tesla Motors is seeking a Field Support Engineer in South Korea . This role is at a key connection point between our worldwide service centers and the development and production base in Silicon Valley, California and Shanghai, China. The responsibility is to keep our vehicles on the road through proactive analyses of the vehicle fleet and to reduce their time spent in service centers by effective remote/on-site diagnostic work. This engineer needs to be able to efficiently work with large amounts of data in order to process information and make the correct conclusions in a timely manner. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. This engineer must be passionate about diagnostics, must be a strong critical thinker with great fluency understanding technical system-level architecture and issues. Additional training expertise and proven ability in supporting technicians/workshop staff. Field Support Objectives:Get failed vehicles properly diagnosed, properly repaired, and back in the hands of customers quickly by providing engineering support to aftersales teams (service, customer support).

Job Responsibilities

Debug systems and perform diagnostics on field failures both remotely - looking at data logged by the vehicle, and directly in the field
Provide technical support in order to minimize vehicle downtime, through day to day coverage of internationally distributed service cases
Regular collaboration with Regional Technical Support Specialists to ensure consistent and stable global service operations
Provide Technical information/support to the Regional Technical Specialist network
Provide assistance to the training team on developing advanced Technician training courses
Support technicians in the field with troubleshooting techniques and remote diagnosis, travel to perform field diagnosis or repair. The position may sit within a certain region and require daily support
Recognize trends and patterns in field failures and provide written feedback to Product Support Engineers to drive future designs
Assist Product Support Engineers to ensure new issues are fully investigated and that countermeasures are in place
Assist and support Product Support Engineers, Product Excellence, and Failure Analysis team members to perform further root cause analysis on field failures by component/subsystem owners where necessary
Assist projects and support Product Support Engineers to evaluate vehicle new design features/fixes and perform regional testing
Assist improving service diagnostic tooling and equipment. Both at a Software and Hardware level
Support with high level Incident response requests
Technical support for local teams, Government affairs, Homologation, Legal and Compliance teams.
Availability for occasional off-hours work and traveling
Support market specific feature and homologation verification activities

Job Requirements

Skills:

Strong ability to work and communicate effectively with her/ his team and peers within the service engineering organization effectively with her/ his team and peers within the service engineering organization

Strong ability to be self-directed and work independently, with strong organization and documentation skills independently, with strong organization and documentation skills
Exceptional capacity for managing simultaneous activities and challenges
Strong analytical problem solving skills and hands-on experience with hardware, tools, instruments, CAN or similar protocol analysis hands-on experience with hardware, tools, instruments, CAN or similar protocol analysis
Experience with complex automotive and electromechanical systems, preferably electric vehicles or high voltage DC systems such as DC storage or DC-DC converters systems, preferably electric vehicles or high voltage DC systems such as DC storage or DC-DC converters
Skilled with common workplace and database software (MS Word, Excel, Visio, Access, etc.)
Able to read and interpret mechanical drawings and electrical schematics, experience with CAD systems such as CATIA a plus
Experience with Service Engineering teams and working practice with Engineers within certain subsystems
Experience with environmental and safety requirements is a plus
Experience with OEM Diagnostic equipment, tooling and advance troubleshooting methods. Using Python, C++, Qt, UDS is preferred

Qualifications:

Bachelor’s degree or higher in automotive or mechanical engineering preferred
Native Korean and be able to communicate in English (additional foreign languages a plus)
Broad Automotive experience preferred

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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