fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.

With over $3B in annual retail sales, fairlife’s portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support the journey to better health.

A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.

To learn more about fairlife and its complete line of products, please visit fairlife.com.

job purpose:

The Manager, Site IT Support leads the people, process, and service quality of on-site IT support across fairlife locations. This role is accountable for first and second level support delivery: end-user devices, local infrastructure, conference rooms, printers, and on-site incident response. The manager builds a high-performing team, sets service standards, partners with Facilities and business leaders at each site, and ensures local IT work is aligned with enterprise platforms, security policy, and change control.

This is a people-leadership role first. Technical credibility is required.

responsibilities:

Leadership & Supervision

Hire, onboard, coach, and retain Site IT Support staff; set clear goals and hold the team to them.

Build coverage models (shifts, on-call, multi-site travel) so sites are supported and for critical events.

Run regular 1:1s, performance reviews, and skill development plans; address performance issues promptly.

Create a culture of ownership, courtesy to users, and documentation rather than heroics.

Service Delivery and Operations

Own site support SLAs/SLOs: response, resolution, first-contact quality, and user satisfaction.

Oversee queue health (incidents, requests, problems) and escalate chronic issues into problem management.

Standardize support procedures: pc maintenance, moves/adds/changes, conference-room support, printer and local network issues.

Ensure on-site work follows enterprise change, access, and security standards; no shadow IT or unsanctioned local workarounds.

Plan and execute site projects not exclusive to: office openings/closures, floor moves, hardware refreshes, and event support.

Stakeholder Partnership

Be the named IT leader for site general managers, office managers, and Facilities.

Translate business needs (new floor, new lab, VIP visit) into a support plan with clear owners and dates.

Partner with Service Desk, Infrastructure, Security, and Endpoint Engineering so local work and central platforms stay aligned.

Communicate outages, planned work, and service changes in plain language to site leadership.

Governance, Risk, and Continuous Improvement

Track and report volume, backlog, SLA attainment, CSAT, and recurring incident themes.

Maintain asset accuracy for site-owned devices and local infrastructure; close gaps with Asset/CMDB owners.

Drive root-cause reviews after major site incidents; implement lasting fixes, not just ticket closure.

Control local vendor relationships (break/fix, cabling, AV) within approved contracts and spend limits.

Participate in business continuity and site emergency plans for IT-dependent operations.

Operational Duties

Participate in lifecycle management of our monitoring, alerting, and performance optimization platforms.

Partner with the larger IT organization on change management, maintenance windows, and disaster recovery planning

Develop and maintain documentation, diagrams, and standard operating procedures for their area of responsibility

Assist with the management of vendor relationships and service contracts (Lenovo, CDW, etc.)

Support budgeting, procurement, and asset management for infrastructure

skills/qualifications required:

Required:

5+ years in IT support or operations, including 2+ years leading people (team lead or manager).

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)

Proven experience with on-site or multi-site end-user support, not only a remote service desk.

Working knowledge of Windows fleets, identity (SSO/MFA), endpoint management (Intune, collaboration tools, printing, and conference-room AV.

Familiarity with ITSM practices (incident, request, problem, change) and a ticketing platform (ServiceNow, Jira Service Management, or similar).

Strong written and verbal communication with non-technical site leaders.

Ability to travel between sites as required and respond to critical on-site events.

Strong leadership and interpersonal skills

Preferred:

Experience standing up support for a new site or absorbing an acquired location.

ITIL Foundation or equivalent operations framework.

Experience in a regulated or high-security environment.

People development — coaches technicians into consistent professionals.

Operational discipline — prefers process and measurement over firefighting.

Customer judgment — knows when a VIP or site-critical issue needs a manager on the floor.

Influence without drama — aligns central IT and local business needs.

Integrity — will not bypass security or change control to look fast.

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

Comprehensive medical, dental, and vision coverage, effective day one!

Supplemental health plans (hospital indemnity, accident, and critical illness insurance)

Paid Time Off to recharge and support work-life balance

Paid parental leave & adoption assistance (up to $10,000)

Parental support & family care benefits, including childcare resources and lactation support

401(k) to support retirement planning with up to 9% in employer match

Wellness reimbursement (up to $500 for qualified wellbeing expenses)

Employee Assistance Program (EAP) for emotional wellbeing and work-life support

Company-paid life insurance and short-term disability

Employer HSA funding (for HDHP participants)

Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)

Learning & development programs to unlock your full potential

Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Chicago, IL or Coopersville, MI

reports to: Director, IT Infrastructures & Services

travel requirements: 35%

exempt/nonexempt: exempt

*Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Base pay range:

$90,000—$120,000 USD

fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors.

In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email [email protected].

For Recruitment Agencies

At fairlife, we manage the majority of our hiring internally through our dedicated Talent Acquisition team, which is actively engaged in direct candidate sourcing. Most of our roles are filled through applications submitted via our careers site or through direct outreach by our team.

As our recruitment is primarily handled in-house, we work only occasionally with external agencies, and only those on our existing, pre-approved vendor list. At this time, we are not reviewing or expanding that list.

Unsolicited resumes or submissions from external agencies not authorized by our Talent Acquisition team will be considered direct candidate applications. As such, fairlife will not assume responsibility for any placement fees associated with these submissions.

Base pay range: 90000 - 120000 USD

About the company

Fairlife, a Coca-Cola subsidiary based in Chicago, makes lactose-free, real dairy beverages. Its products include fairlife ultra-filtered milk, Core Power High Protein Shakes, and fairlife nutrition plan shakes. A proprietary filtration process concentrates protein and reduces lactose to create protein-forward, lower-lactose drinks, distributed at scale. Its goal is to nourish consumers while caring for people, animals, and the planet, with commitments to animal welfare and responsible packaging.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

2012

Get referred to Fairlife

See people who can refer or advise you

Simplify's Take

What believers are saying

Fairlife opened Webster's $650 million plant on August 20, 2026, adding 380 jobs.
Coopersville's $650 million expansion began August 5, 2026, adding two lines.
Production resumed July 27, 2026, keeping store shelves supplied through the cyberattack.

What critics are saying

The July 16, 2026 ransomware attack stole data and halted U.S. production.
Anubis leaked employee records and engineering files, inviting lawsuits and regulatory scrutiny.
A second cyberattack or contamination event would damage Fairlife's brand and stall expansion.

What makes Fairlife unique

Fairlife's ultrafiltered, lactose-free protein drinks create a premium dairy niche.
Coca-Cola's ownership supplies capital, distribution, and brand discipline.
Webster, New York became Fairlife's Northeast flagship on August 20, 2026.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options

Company News

End Time Headlines

Oct 16th, 2026

Multiple grocery stores have been impacted by cyber attack.

Multiple grocery stores have been impacted by cyber attack. Oct 16, 2026 Shoppers across multiple major grocery chains are facing sudden disruptions as websites and mobile apps for Stop & Shop, Food Lion and other stores remain offline following a cybersecurity incident, according to a report from MassLive. Ahold Delhaize USA, the parent company behind the chains, confirmed that it was hit by a cyberattack within its network earlier this week. Systems were taken offline as a precautionary measure and appeared to remain down as of the time of the MassLive report. Fox Business first highlighted the outages affecting Food Lion, Stop & Shop, Hannaford and related properties. Advertisment In a company press release, Ahold Delhaize stated: "We recognize that these actions have caused disruptions for customers, associates and partners, but protecting our infrastructure in the best interest of our customers, associates and partners is a top priority." The release added: "Our teams are working with urgency to investigate the incident and restore affected systems safely." Advertisment Discover more News subscription service Company officials indicated they are beginning a controlled re-launch of certain systems as progress is made in assessing and mitigating the issues. "As part of our response, we are working with relevant internal teams and external cybersecurity teams," the statement continued. The shutdown has now stretched for five days, according to reporting from Reuters, with no further details on the nature of the attack available while the investigation continues. The broader backdrop is a documented rise in cyberattacks targeting U.S. companies, including others in the food sector. Earlier this summer, the milk brand Fairlife experienced a cyber incident that forced a temporary pause in production. Discover more Read Daily News End Time Headlines is a ministry founded, owned, and operated by Ricky Scaparo, established in 2010 to equip believers and inform discerning individuals about the "Signs and Seasons" of the times in which End Time Headlines live. Ricky authors original articles and curates news from mainstream sources, carefully selecting topics, verifying information, and utilizing artificial intelligence tools to ensure content is both timely and accurate. Every piece is personally reviewed and edited by Ricky to align with the ministry's mission of providing a prophetic perspective on current events. You May Like

Morningstar

Oct 15th, 2026

Fairlife's "core Power" Campaign takes Grand Ogilvy at 2026 ARF david Ogilvy awards.

Fairlife's "core Power" Campaign takes Grand Ogilvy at 2026 ARF david Ogilvy awards. Provided by PR Newswire Oct 15, 2026, 5:05:00 AM Fairlife's "core Power" Campaign takes Grand Ogilvy at 2026 ARF david Ogilvy awards PR Newswire NEW YORK, Oct. 15, 2026. NEW YORK, Oct. 15, 2026 /PRNewswire/ - The Advertising Research Foundation (ARF) has named Fairlife and its agency Doner as winners of the 2026 Grand Ogilvy Award for their campaign "Core Power: Champion Your Recovery." The campaign also won Gold in Food & Beverage and Silver for Best Brand Transformation. The Grand Ogilvy recognizes the year's most compelling connection between research, consumer insight, creative work and results. The Fairlife and Doner team used post-workout interviews, in-home discussions, semiotic analysis, barrier research, brand tracking and creative testing to understand how people approach exercise and recovery. The research pointed to an opportunity beyond serious fitness enthusiasts: everyday exercisers also value recovery. "Champion Your Recovery" turned that insight into a more inclusive invitation to recognize effort at every level. The winners were celebrated October 14 at Tribeca Rooftop in New York City, following the ARF's Creative Effectiveness conference. The conference examined how marketers can balance immediate performance with lasting brand value such as AI, retail media and creator marketing reshape creative strategy. Speakers explored ways to measure effective creative across channels and connect it to business outcomes. Other Gold winners * Abbott Laboratories / FreeStyle Libre - "This is Progress" (Pharmaceuticals) * Auto Glass Now / Driven Brands - "Get Your Auto Glass Now" (Automotive) * Chase Sapphire Reserve - "Stories Worth Retelling" (Financial Services & Insurance) * He Gets Us - "Loaded Words" (Cultural Fluency) * Heineken USA / Dos Equis - "Ni Perdón, Ni Permiso" (Cultural Fluency) * J Sainsbury's PLC / Sainsbury's - "Are We Made of Money?" (International, For-Profit) * Kaiser Permanente - "A Whole Big Thing" (Health & Personal Care) * Microsoft - "M365 with Copilot Campaign" (Best Use of Emerging Technology) * Nestlé / Sanpellegrino - "With Love, Italy: Disrupting the Rules of Latecomer Marketing" (Best Brand Transformation) * Tapestry / Coach - "Courage to Be Real" (Fashion, Beauty & Home) * The Ad Council - "Agree to Agree" (Government, Public Service & Non-Profit) * TruGreen - "Trust the Pros the Pros Trust" (Best Brand Transformation) * Wahl Clipper Corporation / Wahl Professional - "Make It with Wahl" (Business-to-Business) * White Castle - "Crave Thy Castle" (Retail & Restaurants) * YouTube TV - "Don't Settle for Meh" (Sports, Media & Entertainment) "Fairlife and Doner's work shows how research can uncover a bigger opportunity and give creative teams a clear direction," said Scott McDonald, Ph.D., President and CEO of the ARF. "By listening to a wider range of exercisers, the team made recovery feel relevant to more people." See the complete list of 2026 winners. About the ARF Founded in 1936, the Advertising Research Foundation (ARF) is the leading organization dedicated to creating better advertising through research, standards and collaboration. With more than 400 member companies, the ARF advances the science and practice of advertising, media and marketing. For more information, visit thearf.org or follow the ARF on LinkedIn, YouTube, X and Facebook. Media Contact: Philip Perry | Senior Content & Communications Manager | [email protected] | (212) 751-5656 ext. 5757 View original content to download multimedia:https://www.prnewswire.com/news-releases/fairlifes-core-power-campaign-takes-grand-ogilvy-at-2026-arf-david-ogilvy-awards-302903153.html SOURCE The Advertising Research Foundation The articles, information, and content displayed on this webpage may include materials prepared and provided by third parties. Such third-party content is offered for informational purposes only and is not endorsed, reviewed, or verified by Morningstar. Morningstar makes no representations or warranties regarding the accuracy, completeness, timeliness, or reliability of any third-party content displayed on this site. The views and opinions expressed in third-party content are those of the respective authors and do not necessarily reflect the views of Morningstar, its affiliates, or employees. Morningstar is not responsible for any errors, omissions, or delays in this content, nor for any actions taken in reliance thereon. Users are advised to exercise their own judgment and seek independent financial advice before making any decisions based on such content. The third-party providers of this content are not affiliated with Morningstar, and their inclusion on this site does not imply any form of partnership, agency, or endorsement.

Dairy Processing

Aug 26th, 2026

New Fairlife facility building toward full production.

New Fairlife facility building toward full production. Aug 26, 2026 WEBSTER, NY - The initial ramp up of production at the new Fairlife facility in upstate New York is under way, with the 745,000-square-foot plant expected to be fully operational later this year. The ultrafiltered milk manufacturer, part of The Coca-Cola Company, celebrated the progress Aug. 20 with a ribbon-cutting celebration that drew New York Gov. Kathy Hochul, and other area politicians and business people to Webster, NY. Fairlife said the $650 million facility will serve as the brand's flagship plant in the Northeast and "significantly" increase the availability of Fairlife products in the US. The growing dairy processor noted Coca-Cola's continued investment in Fairlife production is "directly related to the growing demand" for its portfolio of products. Hochul remarked: "The demand is soaring, right? Everybody is understanding the benefits of protein, how important it is for healthy lives, and this is - your timing is excellent to build this facility with the possibility of even more growth." Once fully operational, the new plant is projected to take in 5 to 6 million lbs of milk per day from 40 nearby dairy farms. "I believe that this project, this $650 million investment, is a once-in-a-generation opportunity for this region to show off who we are," Hochul said. "And the amount of people already hired, almost 400, that's amazing." Earlier this month, Fairlife broke ground on a largescale expansion project at another facility in Michigan. Get better dairy industry search results. Adding Dairy Processing tells Google to prioritize Dairy Processing stories.

Zisk

Aug 24th, 2026

Becca Kerr Fairlife CEO | Fairlife celebrates opening of $650M Webster processing plant, largest dairy facility in northeast U.S.

Becca Kerr Fairlife CEO | Fairlife celebrates opening of $650M Webster processing plant, largest dairy facility in northeast U.S. Fairlife CEO Becca Kerr joined New York Governor Kathy Hochul and local officials on Thursday, August 20, 2026, for a ceremonial ribbon-cutting to mark the soft opening of the company's new $650 million milk processing plant in Webster, Monroe County. Representing one of the largest capital investments in the history of The Coca-Cola Company, the 745,000-square-foot facility is the largest single industrial development in Monroe County history and the largest dairy production plant in the northeastern United States. Hiring at the plant has advanced ahead of initial projections, with Kerr announcing that Fairlife has already created approximately 380 full-time jobs in the region - surpassing the original 250-job target tied to state performance incentives and internal build-out forecasts. The facility is slated to operate continuous 24/7 shifts with all three core processing lines running during the second half of the year, manufacturing high-protein, lactose-free ultra-filtered milk, Core Power protein shakes, and Nutrition Plan meal replacement beverages. Aug. 21, 2026

eDairyNews

Aug 21st, 2026

Fairlife celebrates opening of $650M Webster processing plant, largest dairy facility in Northeast U.S.

Fairlife celebrates opening of $650M Webster processing plant, largest dairy facility in Northeast U.S. Fairlife opens its $650M milk processing plant in Webster, NY, creating 380 jobs in the largest dairy production facility in the Northeast U.S. Soft opening marks major expansion for Coca-Cola subsidiary with 380 jobs created and future capacity reserved for growing protein beverage demand. Fairlife CEO Becca Kerr joined New York Governor Kathy Hochul and local officials on Thursday, August 20, 2026, for a ceremonial ribbon-cutting to mark the soft opening of the company's new $650 million milk processing plant in Webster, Monroe County. Representing one of the largest capital investments in the history of The Coca-Cola Company, the 745,000-square-foot facility is the largest single industrial development in Monroe County history and the largest dairy production plant in the northeastern United States. Hiring at the plant has advanced ahead of initial projections, with Kerr announcing that Fairlife has already created approximately 380 full-time jobs in the region - surpassing the original 250-job target tied to state performance incentives and internal build-out forecasts. The facility is slated to operate continuous 24/7 shifts with all three core processing lines running during the second half of the year, manufacturing high-protein, lactose-free ultra-filtered milk, Core Power protein shakes, and Nutrition Plan meal replacement beverages. At full operational throughput, the Webster plant is expected to process roughly 5 million pounds of raw milk daily, sourcing directly from dairy farm cooperatives across the Rochester, Niagara, and Finger Lakes regions. The facility will generate approximately 200 semi-trailer and milk tanker movements per day, prompting public infrastructure upgrades including the planned extension of Boulter Industrial Parkway and local road widening around Tebor and Basket roads to accommodate heavy transport flows. The newly opened plant also features built-in shell space reserved for future industrial expansion. Addressing attendees, Kerr noted that soaring consumer demand for dairy-based protein formats makes the Webster site a central pillar for long-term national supply, calling the opening "one step in our Webster journey". Governor Hochul reaffirmed state and municipal backing for future phases, emphasizing that New York's agricultural policy and strong dairy infrastructure position the region as the primary hub for Fairlife's continuing production growth. The commissioning of the Webster plant represents a major structural shift in Northeast dairy processing, providing a high-volume processing outlet for regional raw milk pools amid broader market shifts. As consumer preferences increasingly pivot toward value-added, ultra-filtered functional beverages, the massive facility strengthens New York's farmgate processing capacity and expands Coca-Cola's dairy footprint across high-demand North American markets. You may be interested in. Legal Notice Related notes.

Fairlife

IT Site Support Manager

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