Crisis Supervisor - Children & Youth

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Crisis Supervisor, Children & Youth (Nashville, TN)

Summary: Provides direct leadership to the Mobile Crisis Response Team staff as well as performing necessary Crisis Counselor duties.

Schedule: Monday-Friday, 8:00 AM - 4:30 PM (37.5 hours per week)
 

Position Responsibilities:

• Support the MCRT staff through proactive measures, e.g., brainstorming and problem-solving on both immediate situations and future concerns.
• Keep Crisis Counselor informed of current policies and procedures.
• Serve as accountability for utilizing least restrictive options in dispositioning crisis calls.
• Provide crisis training for new and current employees.
• Assist in organizing and directing staff meetings.
• Develop and maintain a working relationship with community agencies.
• Conduct information meetings for community agencies as needed.
• Assist Program Director and Program Manager in developing strategic plans for MCRT.
• Assist in developing and updating policies and procedures for activities of MCRT.
• Attend to hiring needs of staffing for MCRT.
• Attend and participate in staff meetings and supervisors’ meetings.
• Daily monitoring the quality of crisis assessments and encourage performance adjustments as needed.
• Provide documented clinical supervision in a group or individual format either weekly or monthly as designated by MHC.
• Provide consult to Triage Counselors on incoming calls.
• Assist with assessments as needed.
• Review all referrals to hospitals and provide written report to Urgicare consultants daily.
• Provide field supervision bi-monthly with crisis staff.
• Oversee scheduling for PTO within the MCRT and ensure adequate coverage for shifts.
• All duties associated with Crisis Counselor and Triage Counselor when needed.
  

Other Responsibilities:

• Responsible for attending all mandatory in-services, continuing education and annual health requirements
• Comply with all Corporate Compliance policies, practices and procedures
• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
• Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
• Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• Participate in proactive team efforts to achieve departmental and company goals
• Perform other duties as assigned
• Provide leadership to others through example and sharing of knowledge/skill
• Follow all policies and procedures set by the Agency

Essential Skills and Experience:

• Master’s degree in a related field of counseling, psychology, sociology or social work
• Two years of supervisory experience in a mental health setting
• At least two years’ experience in crisis services.

Essential Requirements for the Position:

• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance
• Cell Phone
• “F” Endorsement

Core Competencies:

Leadership Skills

• Ability to lead by example
• Ability to make sound decisions quickly and decisively
• Ability to motivate staff
• Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths
• Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times
• Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability

Team Oriented

• Assist teammates as needed
• Creates and maintains a climate in which teammates want to do their best
• Can quickly find common ground and solve problems for the good of the team

Interpersonal Skills

• Can negotiate skillfully in difficult situations with both internal and external  groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic

Customer Service

• Internal & external customer service indicative of mutual respect & trust 

Joint Commission Competencies:

• Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
• Suicide Specific Crisis Assessments – use of C-SSRS and suicide specific assessment.
• Appropriate Clinical Disposition for Crisis Assessments supported by clinically based rationale.
• Professional and complete communication and coordination of care with Crisis Assessments.
• Appropriate use of Therapeutic Options De-escalation and Restraint behavior.
• Applies appropriate use of safe room and restraint procedures.
• Actively participates in Crisis Assessment consultation process.
• Responds to Crisis Triages within 2 hours.
• Completes referral process to treatment.
• Completes all clinical documentation in specified time periods.
• Completes all Crisis Management System documentation in a timely manner.
• Demonstrates ability to work independently to make critical decisions and to work collaboratively as an integral part of a team.
• Utilizes less restrictive alternatives appropriately to address Consumer needs.
• Demonstrates evidenced informed practice related to substance use disorders
• Demonstrates evidenced informed practice related to clinical care of children and youth.

Reporting to this Position:

• Crisis Counselor

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental & Vision Insurance
• Pet Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer & Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts 

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.