Acadia Healthcare

Operates extensive behavioral health treatment network

Intake Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeOcklawaha, FL, USA$17 /hr

About the Job

Requirements

A high-school diploma, GED, or equivalent is required.
One to two years of experience in a patient care environment in a substance use or behavioral health setting is preferred.
Excellent communication and customer service skills are required.
The ability to use required computer programs is required.
De-escalation training, CPR, and/or First Aid certification is required as designated by the facility.
The role requires clear and effective communication with people receiving services, their family members, guests, and other health care team members.
The role requires compliance with organizational policies, procedures, performance improvement initiatives, confidentiality policies, and applicable industry policies.
The role requires regular and predictable attendance.

Responsibilities

Liaise with clients and families of potential admissions to address questions and concerns.
Coordinate facility tours for potential admissions and their families.
Coordinate with the remote admissions team and on-site clinical team to obtain necessary approvals and plan client arrivals, including travel arrangements when applicable.
Establish professional rapport with clients and help them feel welcome upon arrival.
Support the arrival process by coordinating assessment and bed placement and searching client belongings or persons for prohibited items.
Orient clients to the facility and its milieu.
Coordinate with direct care, nursing, and clinical teams to ensure clients are set up with a treatment plan or schedule as needed.
Ensure intake paperwork is completed promptly and documentation is maintained as required.
Discuss client financial responsibility and accept payment when applicable.
Provide customer service in line with organizational standards.
Develop and maintain constructive, cooperative working relationships with others.
Encourage mutual trust, respect, and cooperation among team members.

Desired Qualifications

One to two years of experience in a patient care environment in a substance use or behavioral health setting.

Overview

The Refuge, a Healing Place is looking for an Intake Specialist to join our team. We are a residential treatment center, specializing in trauma, mental health, substance use, eating disorder and other co-occurring disorders.

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

This position will be required to work the evening shift, 3:00 pm - 11:30 pm and will include a minimum of one weekend day.

Pay for this position starts at $17/hr and increases based on relevant experience in the position.

Responsibilities

ESSENTIAL FUNCTIONS:• Liaise with client/family of potential admissions to address any questions, concerns, etc.• Coordinate facility tours with clients and families who are potential admissions.• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.• Orients client to the facility/milieu.• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.• May discuss client’s financial responsibility and take payment as applicable.• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.• Develops constructive and cooperative working relationships with others and maintains them overtime.• Encourages and builds mutual trust, respect and cooperation among team members.Page 2 of 4Intake Specialist (Specialty) 07/10/2023• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:• High-school diploma, GED, or equivalent.• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

REFHP

About the Company

Acadia Healthcare

Operates extensive behavioral health treatment network

Acadia Healthcare runs the largest international network of behavioral health facilities, delivering treatment for mental health and addiction issues. It provides inpatient psychiatric care, substance abuse detox, residential treatment, and outpatient programs, with services including medication-assisted treatment, family therapy, and experiential therapies across multiple care levels. The company stands out through its vast network of 230 locations across 40 states and its partnerships with other health systems via joint ventures with organizations like Fairview Health Services, Orlando Health, and SCL Health. Its goal is to improve access to behavioral health care by expanding its network and partnerships to offer coordinated, end-to-end treatment nationwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Franklin, TN
Founded: 2005

Recently Posted Jobs

Explore more opportunities at Acadia Healthcare

See more jobs