Full-Time

Director of People Operations

Tekmetric

Tekmetric

201-500 employees

Cloud-based shop management for auto repair

No salary listed

Houston, TX, USA

Hybrid

Travel to several team and company-wide offsites each year is expected.

Category
People & HR (1)
Required Skills
Human Resources Information System (HRIS)
Data Analysis

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Requirements
  • At least 10 years of progressive People or Human Resources experience.
  • Experience leading a Human Resources or People team in a high-growth software-as-a-service company that scaled through 40–60% or greater year-over-year headcount growth.
  • Experience with employee relations, compliance, benefits, compensation, performance management, and Human Resources operations.
  • Experience with compensation benchmarking, leveling, and benefits program design, including total rewards.
  • Experience with Human Capital Management or Human Resources Information System platforms, data integrity, reporting, and artificial intelligence tools.
  • Experience managing a multi-state workforce.
  • Experience leading a team of 4–5 direct reports and developing Human Resources or People professionals as a player-coach.
  • Ability to operate independently, anticipate business needs, and design scalable solutions.
  • Ability to work at both strategic and hands-on levels.
  • Experience leveraging data to guide decisions.
  • Strong judgment in sensitive situations, confidentiality, and decisiveness.
  • Executive presence and business acumen.
  • Strong judgment in employee relations and compliance.
Responsibilities
  • Own and continuously improve the systems, workflows, and operating rhythms that support the employee lifecycle, including performance and compensation cycles and core People operations.
  • Identify opportunities to simplify and automate processes and use artificial intelligence to scale operations across multi-state and international teams.
  • Lead the evolution of compensation and benefits programs to keep them competitive, scalable, and aligned with business goals.
  • Oversee salary benchmarking, leveling, calibration, and rewards strategy in partnership with Finance.
  • Own compliance with federal, state, local, and international employment requirements.
  • Revise policies and practices and partner with Legal to protect the business while enabling timely decision-making.
  • Use people data, Human Resources Information System reporting, and artificial intelligence tools to generate workforce insights.
  • Translate trends in retention, engagement, compensation equity, and organizational health into recommendations and measurable actions.
  • Partner with the Vice President of People and Culture and the broader People team to evolve People programs, the operating model, and team effectiveness as the company scales.
  • Lead and develop the People team while owning operational work directly.
Desired Qualifications
  • International workforce exposure.
  • Experience with Rippling or comparable Human Capital Management or Human Resources Information System platforms.
  • SHRM-CP, SHRM-SCP, PHR, or SPHR certification.

Tekmetric provides a cloud-based shop management system for auto repair shops in the US and Canada. It centralizes shop operations with automated reports, digital vehicle inspections with photos and videos, and trend insights, and it connects with OEC RepairLink to streamline OE dealer interactions. The system is sold on a per-shop monthly subscription, not per user, and it leverages an ecosystem of about 30 industry partners for integrated workflows. Its goal is to help shops improve efficiency, transparency with customers, and profitability by moving from paper-based processes to digital records.

Company Size

201-500

Company Stage

Early VC

Total Funding

$1.6M

Headquarters

Houston, Texas

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • Tekmetric Digital Ads showed $3,865 revenue from $381 spend in early access.
  • Tekmetric Phones beta and RingCentral integration deepen advisor context and customer retention.
  • July 12, 2026 Capital Financing, backed by Stripe Capital, adds monetization.

What critics are saying

  • Late 2026 product sprawl invites incumbents like Mitchell1, CCC, and Cox Automotive.
  • Tekmetric still depends on RingCentral, Stripe Capital, and OEC integrations for core features.
  • If shops churn, the benchmark moat collapses and Shop Index loses credibility fast.

What makes Tekmetric unique

  • Tekmetric’s unified shop system spans inspections, repairs, ads, phones, marketing, and financing.
  • July 7, 2026 Shop Index benchmarks 15,000 shops on ARO, car count, margins.
  • Jared Haleck joined April 2026, tying product strategy to auto-repair workflow expertise.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Life Insurance

Disability Insurance

Wellness Program

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

1%

2 year growth

0%
Yahoo Finance
Jul 7th, 2026
Tekmetric launches free benchmarking tool for auto repair shops using data from 15,000 nationwide locations

Tekmetric has launched the Tekmetric Shop Index, a free benchmarking tool for auto repair shops across the United States. The platform allows shop owners to compare their performance against top-performing shops nationwide or within their state, with no account required. The tool measures four key profitability metrics: average repair order, car count, parts margin and effective labour rate. Shop owners can enter their data and instantly see anonymous comparisons drawn from Tekmetric's network of more than 15,000 shops. "You can't improve what you're not measuring," said Sunil Patel, Tekmetric's founder and CEO. The company aims to provide real industry data to help shop owners identify growth opportunities and make informed business decisions. Results remain private and anonymous for all users.

Business Wire
Apr 13th, 2026
Tekmetric launches digital ads and phone tools for 14,000 auto repair shops

Tekmetric, a platform used by over 14,000 auto repair shops in the US, has launched two products to help shops attract customers and manage phone calls. The company unveiled Tekmetric Digital Ads and Tekmetric Phones at its Tektonic 2026 conference in Houston. Digital Ads helps shops appear in local search results on Google Maps and Yelp. Early campaigns show strong returns, with one generating $3,865 in revenue from $381 in ad spend. The product is currently in early access, with general availability planned for summer 2026. Tekmetric Phones, integrated with RingCentral, displays customer history and vehicle details before advisors answer calls. The product is now in beta for existing RingCentral users and requires Tekmetric's shop management system.

AftermarketNews
Nov 12th, 2025
Tekmetric Appoints Jared Haleck as Chief Product Officer

Tekmetric appoints Jared Haleck as chief product officer. Tekmetric announced the appointment of Jared Haleck as its first chief product officer. The company said the new role shows Tekmetric's commitment to driving innovation and improving product capabilities. "Great product is our highest priority, and discipline matters," said Sunil Patel, founder and CEO of Tekmetric. "Under Jared's leadership, we'll double down on shipping tools that continue to impact shop owners' bottom line: speed to estimate, bay efficiency, accurate job costing and bringing customers back to the shop. We're excited for Jared's leadership to sharpen that focus and speed our delivery." Chief product officer to lead product strategy and growth. As chief product officer, Haleck will lead Tekmetric's product strategy and roadmap. He will help shop owners gain clearer visibility into operations, improve profitability and deliver a better customer experience. His background in AI, VoIP and workflow automation will drive Tekmetric's mission to help auto repair shops thrive by providing the means to be better every single day, the company said. "Tekmetric has built something truly special, a platform that empowers shop owners to succeed," said Haleck. "I'm honored to join a team so focused on the people who keep our communities moving. Everything we build will map to the results shop owners care about: higher ARO, more cars through the door, faster turnaround and happier customers." Haleck brings deep product experience and industry connection. Haleck has led product teams at Suralink, Kantata and Mavenlink. At those companies, he delivered workflow and performance innovations for small businesses and global enterprises. Earlier, he led product development at InsideSales.com and helped pioneer modern digital sales technologies for distributed B2B teams. Before starting his professional career, he worked in his family's tire and auto repair shop - a connection to the industry he'll now serve.

Ratchet+Wrench
Oct 1st, 2025
Tekmetric Unveils Marketing Solution to Assist Auto Repair Shops in Driving Repeat Business

Tekmetric, an auto repair platform used by more than 11,000 shops nationwide, today announced the launch of Tekmetric Marketing, a new add-on solution that enables shop owners to engage and keep customers coming back automatically from the same system they already use to run their business.

Tekmetric
Sep 4th, 2025
Tekmetric Mobile App Wins 2025 MOTOR Top 20 Award

Tekmetric User Group is proud to share that the Tekmetric Mobile App has been named a winner of the 2025 MOTOR Top 20 Award, an honor that recognizes the 20 most innovative and impactful tools and technologies shaping the automotive industry.