Tesla

Makes electric cars, robotaxis and grid batteries

Charging Operations Specialist

Program ManagementConfirmed live in the last 24 hours

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

Five or more years of experience in operations, program management, project management, or a related role.
Experience in B2B account management and/or client servicing.
Ability to identify and communicate problems, solutions, and opportunities.
Proficiency in Microsoft Excel.
Proficiency in Python and other programming languages.
Experience implementing new processes and systems.
Experience coordinating in fast-paced environments and teams.
Ability to manage multiple projects while prioritizing efficiency and priority.
Spoken and written proficiency in Chinese (Mandarin).
Ability to anticipate challenges and resolve them before they become costly to correct.
Ability to work independently and within a team.
Strong attention to detail.

Responsibilities

Own operational milestones for critical system controls on projects from planning through completion.
Ensure data in internal systems is correct for drivers using the vehicle, app, and web, and for internal project management after site opening.
Maintain and develop process documentation to innovate scalable, robust solutions that accelerate the charging team's business goals.
Educate the Deployment team on processes when errors are found.
Serve as the charging business partner for internal cross-functional teams.
Drive efficiency improvements in internal systems.

Desired Qualifications

Proficiency in Power BI.
Proficiency in Power Automate.
Proficiency in SQL.
Proficiency in Tableau.

Category	Charging
Location	台北市, Taipei City
Requisition ID	285361
Type	Full-time

Job Description

Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network. The Charging Operations Specialist works as part of the APAC Charging team. This dynamic project management role is responsible for managing system controls through site development from plan through opening and optimization of processes to help accelerate network growth. The individual will work closely with a wide range of internal stakeholders including our regional Deployment teams, Tools & Analytics, Pricing, Vehicle UI, and collaboration with global stakeholders.The ideal candidate will have a passion for fast, tactical action and problem solving, passion for new technology and experience in delivering a best-in-class customer experience. You will be an integral part of the team helping accelerate world’s transition to sustainable energy.

Job Responsibilities

Responsibilities:

Owner of Operations milestones for critical system controls for projects from plan to completion
Detail oriented work to ensure data in internal systems show correctly for drivers in Vehicle, App and web and for internal project management after site opening.
Maintain and develop process documentation to help innovate scalable, robust solutions which accelerate the charging team’s business goal
Educate Deployment team on processes if errors are found
Serve as the charging business partner for internal cross-functional teams
Continuously drive efficiency improvements with internal systems

Job Requirements

Requirements

5+ years of experience in operations, program or project management or related role. Bachelor's degree in a relevant field of study.
Experience in B2B account management, and/or client servicing
Ability to identify and communicate problems, solutions and opportunities
Proficiency in Microsoft Excel required; Power BI, Power Automate preferred
Proficiency in SQL and Tableau preferred
Proficiency in Python and proficiency in other languages
Experience with new process and systems implementation
Superb communication skills
Experience coordinating in fast-paced environments and teams
Ability to manage multiple projects with an eye for efficiency and priority
Spoken and written language skills in Chinese (Mandarin)
Ability to anticipate challenges and solve before they become costly to correct
Highly energetic personality, with a flexible attitude towards critical tasks
Great team player who has the ability to work independently as well as within a team dynamic
Proactive, motivated, self-starter
Strong attention to details

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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