Full-Time

Merchant Support Advisor

Shopify

Shopify

10,001+ employees

E-commerce platform for creating online stores

No salary listed

Remote in Ireland

Remote

Based in Ireland; 7:00–11:00 GMT morning shifts; weekend availability.

Category
Customer Experience & Support (1)

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See people who can refer or advise you

Requirements
  • Background in training or mentoring others (team lead, SME, or similar experience)
  • Fast, confident decision-making ability to rapidly assess situations and prioritize the best next steps
  • Contact center or technical support experience (experience supporting entrepreneurs especially!)
  • Strong technical troubleshooting abilities (certifications are a major plus)
  • Hands-on experience with AI tools and genuine excitement about new tech
  • Excellent English communication skills with the flexibility to adjust tone and language to the audience
  • Proven ability to quickly ramp up to new tools and workflows
  • Ability to maintain high typing speed and accuracy under pressure
  • Flexibility for varied scheduling as we support merchants around the clock
Responsibilities
  • Deliver exceptional support to merchants via chat, messaging, and phone
  • Collaborate with peers to share learnings, best practices, and solutions, raising the team’s collective expertise
  • Navigate complex technical issues rapidly, making quick decisions without overthinking
  • Master technical systems and translate complex concepts into clear guidance
  • Leverage AI tools to enhance problem-solving and improve our knowledge base
  • Continuously refine help documentation through our knowledge-centered service model
  • Adapt across products and channels, supporting merchants wherever needed

Shopify provides an online platform that lets businesses create and manage their own online stores. It offers a one-stop package for building storefronts, processing payments, handling shipping, and engaging customers, all through a subscription-based model. Merchants choose a plan, then use Shopify’s web-based tools to design their site, add products, set up checkout, and access apps and themes to customize features. The platform also leverages data from billions of interactions to improve services with machine learning, helping merchants optimize sales and operations. What sets Shopify apart is its large ecosystem of app developers, theme designers, and partners that extend functionality, plus its emphasis on an easy-to-use, integrated system rather than relying on separate tools. The company’s goal is to help businesses of all sizes establish and grow an online presence quickly and reliably, reaching customers around the world.

Company Size

10,001+

Company Stage

IPO

Headquarters

Ottawa, Canada

Founded

2006

Get referred to Shopify

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue reached $3.58 billion, up 34%, with $654 million free cash flow.
  • AI-driven traffic and orders tripled in Q2 2026; new-buyer conversion doubled traditional channels.
  • Sidekick hit 34 million quarterly conversations, and Shopify raised Q3 2026 guidance.

What critics are saying

  • Meta AI Mode and OpenAI shopping can route merchants off Shopify by 2027.
  • January 2026 partnerships layoffs weaken ecosystem support just as partners monetize beyond $1 billion.
  • Fraud, chargebacks, and AI-assisted cloning erode merchant trust; one bad wave hurts Shopify Payments.

What makes Shopify unique

  • Shopify owns 1 billion structured products, powering agentic commerce in August 2026.
  • Shopify Payments handled 68% of GMV in Q2 2026, raising merchant switching costs.
  • Shopify’s app, partner, and capital ecosystem converts software into transaction infrastructure.

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Benefits

Remote Work Options

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Logicity
Aug 8th, 2026
Shopify's 34% growth at $14B reveals the AI-era playbook.

Shopify's 34% growth at $14B reveals the AI-era playbook. Advertisements Shopify reported Q2 2026 earnings this week with numbers that made the stock jump 18% in a single session: $3.58 billion in quarterly revenue (up 34% year-over-year), $115.6 billion in gross merchandise volume (up 32%), and $654 million in free cash flow at an 18% margin. At a $14 billion annual run rate, Shopify is now one of the rare public companies growing above 30% while expanding cash flow margins. The story underneath those numbers matters more than the numbers themselves. Disclosure. Some links in this post are affiliate links - Logicity earns a commission if you sign up, at no extra cost to you. Logicity only link products Logicity has used or actively recommend. For SaaS founders watching public market comps, Shopify's quarter reveals three structural shifts happening across B2B software right now. None of them are about AI in the way most coverage suggests. Advertisements AI traffic tripled, but the moat is data, not models. Traffic to Shopify merchant storefronts from AI channels tripled year-over-year. Orders from AI searches tripled. The new-buyer order rate from AI channels ran at twice the rate of traditional channels like Google, social, and direct traffic. That last metric is the one that matters. AI isn't just redirecting existing demand. It's generating net-new buyers at double the conversion rate. Shopify's explanation: Shopify Catalog now holds more than 1 billion products in structured data formats that AI agents can actually parse. Searches powered by Catalog convert at 2x the rate of searches built on scraped data. The implication is uncomfortable for companies betting on AI wrappers. The agent that can see real inventory, real pricing, and real variants recommends better than the agent guessing from a rendered web page. Shopify spent a decade accumulating clean product data for boring operational reasons. That turned out to be the moat. Conversion rate of AI searches using structured Catalog data vs. scraped web data The companies that benefit most from agentic buying won't be the ones with the best AI. They'll be the ones that own the structured data the AI has to query. If your product sits on proprietary, well-formatted data that agents need, you have leverage. If it's a UI wrapper over data someone else owns, you have a problem. The subscription business is the minority. People keep calling Shopify a SaaS company. The revenue split says otherwise. Merchant Solutions (payments, capital, shipping, cross-border, variable platform fees) hit $2.78 billion in Q2, up 37%. That's 78% of total revenue. Subscription Solutions came in at $802 million, up 22%. That's 22% of revenue. The recurring software subscription, the part that looks like classic B2B SaaS, is the slower-growing minority of the business. Monthly recurring revenue sits at $221 million, compounding at 18% annually over five years. Solid in isolation. But it's less than a quarter of what Shopify collects in a single quarter from transaction-based revenue. Even the subscription bucket is shifting toward usage. Apps, themes, domains, and variable platform fees have gone from 11% of Subscription Solutions in Q1 2023 to 21% today. The recurring revenue is becoming more consumption-weighted by design. This is the pattern showing up everywhere. Shopify's growth split isn't unique. It's the same pattern appearing across public B2B software right now. Seat-based subscription revenue grows in the teens to low twenties. Consumption, transaction, and outcome-based revenue grows at 35%+. Shopify's 34% growth rate isn't a story about better software pricing. It's a story about being paid when the customer wins, in proportion to how much they win. The transactional model creates natural expansion without sales motions. A merchant who doubles their sales doubles what they pay Shopify, automatically. "The companies that benefit most from agentic buying won't be the ones with the best AI. They'll be the ones that own the structured data the AI has to query." - SaaStr analysis of Shopify Q2 2026 For SaaS founders, the question becomes whether your product can credibly tie pricing to customer outcomes. If you're selling productivity tools, that's hard to measure. If you're selling infrastructure that sits in the transaction path, like payments, fulfillment, or commerce, you have a clear number to attach to. Advertisements Payments reached 68% attach. That's the real lock-in. Shopify processed $78 billion in gross payments volume in Q2. That's 68% of all GMV on the platform flowing through Shopify's own payment rails rather than third-party processors. Cumulative GPV since inception crossed $1 trillion this quarter. Payments started as a checkbox feature. It became the majority of the revenue engine. The cost is visible in margins. Gross profit grew 31% against 34% revenue growth because payments carries lower gross margin than software. Gross margin landed at 47.7%. Q3 guidance calls for revenue growth in the low 30s but gross profit growth only in the mid-to-high 20s. Transaction and loan losses are running at 3.9% of revenue, mostly from Shopify Capital. Shopify made that trade deliberately. Lower gross margin percentage in exchange for far more gross profit dollars and a much deeper hook into merchant operations. A merchant using Shopify Payments, Shopify Capital, and Shopify Shipping has meaningful switching costs beyond just the storefront software. The infrastructure position in agentic commerce. The earnings call framed Shopify as "agentic eCommerce infrastructure." That phrase matters. As AI agents increasingly handle product discovery and purchasing, someone has to provide the structured data, the checkout rails, and the fulfillment coordination those agents need. Shopify is positioning to be that layer. The competitive question is whether platforms like Amazon, which control both demand and fulfillment, or AI-native commerce startups can build the same structured data advantage. Amazon has the data but no incentive to open it to external agents. Startups have the incentive but not the decade of accumulated catalog depth. Shopify's position is that it already has 1 billion products in agent-readable format, plus the merchant relationships and payments infrastructure to close transactions. If AI shopping becomes a significant channel, and the 2x new-buyer conversion rate suggests it might, that position compounds. Logicity's take. Shopify's numbers are impressive, but the structural story is the one to watch. SaaS companies still pricing on seats while Shopify grows 37% on transactions have a model problem, not a sales problem. For founders, the question isn't whether to add AI features. It's whether you own data that AI agents will need to query, and whether your pricing captures value when customers win. Platforms like [HubSpot](https://logicity.in/r/hubspot), [Salesforce](https://logicity.in/r/salesforce), and vertical SaaS vendors are all experimenting with consumption models. Shopify just showed what it looks like at scale. What this means for B2B operators. Three takeaways from the quarter translate beyond ecommerce. First, structured data is becoming a moat. The company that can serve agent-readable product, pricing, and inventory data wins the AI discovery layer. This applies to any vertical where agents will eventually do discovery and purchasing. Second, transaction revenue is growing faster than subscription revenue across public SaaS. If your business can credibly tie pricing to customer outcomes, that model is outperforming seat-based pricing in the current market. Third, payments attach creates lock-in that software alone doesn't. Shopify's 68% payments penetration means two-thirds of merchants have meaningful switching costs beyond the storefront. Financial services embedded in software products create stickier relationships than the software itself. The stock jumped 18% because investors saw all three playing out in a single quarter. Whether that valuation holds depends on whether the AI channel growth sustains and whether payments penetration keeps climbing toward the remaining 32%. Need help implementing this? If you're rethinking your pricing model, building structured data infrastructure, or evaluating payments integration for your SaaS product, Logicity can connect you with operators who've done it. Reach out at [email protected]. Advertisements Manaal Khan Tech & Innovation Writer Produced with AI assistance and reviewed by the Logicity editorial team. Learn more in its Editorial Policy.

Cartlinc
Aug 8th, 2026
Shopify store automation: connecting sourcing, ad creative, and publishing in one workflow.

Shopify store automation: connecting sourcing, ad creative, and publishing in one workflow. August 8, 2026 · Muhammad Rayyan, Founder @ Cartlinc TL;DR: Most ecommerce sellers run sourcing, ad creative generation, and store management as separate, disconnected tools, which means manually re-entering product data at every handoff. A native Shopify integration (OAuth-based product/variant/media sync, inventory, and order webhooks) closes that gap so product data flows through the workflow instead of being retyped at each step. The disconnected-tools problem. A typical dropshipping or small ecommerce workflow touches several separate tools: a supplier catalog for sourcing, an ad creative tool for generating images or video, Shopify itself for the storefront, and a scheduling tool for social posts. Each handoff between these tools is usually manual - you source a product, then manually create the Shopify listing, then manually download the product photo to upload into your ad tool, then manually check back in Shopify to confirm the product is still in stock before you spend on ads for it. None of these steps is individually hard, but together they add friction and create specific failure modes: promoting a product that just sold out, using an outdated product photo in an ad, or losing track of which sourced products actually made it into the live store. The fix isn't a better process - it's removing the manual handoffs by connecting the tools to the same underlying product data. What a real Shopify integration means. "Works with any Shopify store" is a common but vague claim - it usually just means a tool accepts a pasted product URL or a manually uploaded image, which isn't materially different from working with any store on any platform. A real integration is specific: * OAuth connection - you authorize the connection from your Shopify admin, the same flow used by Shopify App Store apps, with no manual API key handling * Product, variant, and media sync - product titles, descriptions, variants (size/color/etc.), and images are readable (and in some cases writable) by the connected tool * Inventory awareness - the tool knows when a product or variant is out of stock, rather than continuing to reference it as available * Order webhooks - the tool can react to new orders in near real time, which matters for anything downstream of a sale (fulfillment automation, post-purchase flows, etc.) Without these, "integration" is really just "can accept a link," which is a much weaker claim than it sounds. How this changes the day-to-day workflow. With product data flowing through a connected pipeline instead of being re-entered at each step, a realistic sourcing-to-ad workflow looks like: * Source a product (via AI-based catalog search or manually) * Import it directly into Shopify with variants and images already populated, no manual listing creation * Generate ad creative using the product's actual synced photo and current price, not a manually re-uploaded copy * Publish the ad creative to social platforms * If the product sells out, inventory sync reflects that automatically, so you're not still running ads or unable to catch a listing that's gone stale Each step still requires a decision from you - the sync doesn't make sourcing or creative judgments - but it removes the retyping and re-checking that used to sit between them. What to check before connecting a tool to your store. Since a real Shopify integration requests specific permission scopes (read_products, write_products, read_orders, write_inventory, etc.), it's worth checking exactly what scopes a tool asks for during the OAuth authorization screen - that tells you concretely what it can read or change in your store, rather than trusting marketing copy alone. Where Cartlinc fits. Cartlinc's Shopify integration is OAuth-based: product/variant/media sync, inventory awareness, and order webhooks, not just a manual image upload. Combined with AI product sourcing and ad creative generation, product data (photos, pricing, stock status) flows through sourcing, creative, and publishing without manual re-entry at each step. See the Shopify Integration feature page for the specific scopes and sync behavior, and Workflow Flows for chaining these steps into an automated sequence. Related reading. Faq. Ready to put this into practice? Generate your first AI ad creative - free. Upload your product, review the AI creative brief, and get image and video ads ready for Meta and TikTok. No design skills needed.

Yahoo Finance
Aug 7th, 2026
Palantir and Shopify deliver 'spiffy-pops' — when a stock rises more in one day than you paid for it

Palantir shares jumped 29.45% on Tuesday, closing at $162.66 after reporting 93% quarterly revenue growth and raising full-year guidance. The following day, Shopify rose 16.98% to $144.24 on a second-quarter beat. Motley Fool's David Gardner calls such moves "spiffy-pops" — when a stock rises more in one day than an investor's original purchase price. The phenomenon rewards early, long-term holders rather than traders. Shopify exemplifies this. First recommended by Motley Fool's Rule Breakers service in February 2016 at $2.10 per share (split-adjusted), Wednesday's $20.94 gain was nearly ten times that initial price. The position now shows returns exceeding 6,000%. Palantir's $37.01 single-day gain similarly benefited investors whose cost basis sat below $37 — typically those who bought during the company's first public years.

Epium Ltd
Aug 6th, 2026
Shopify profit rises as AI-driven shopping grows.

Shopify profit rises as AI-driven shopping grows. Shopify Inc. reported a US$1.5 billion profit in its latest quarter, up from US$906 million a year earlier, as shoppers and merchants increasingly used AI in online commerce. The results pushed Shopify's share price up almost 19 per cent, rising by more than $32 in morning trading to $206.14. President Harley Finkelstein said Shopify is positioning itself for a commerce market where purchases and store-building can be handled by both people and AI systems. During the second quarter, traffic and purchases that AI drove to businesses using Shopify software tripled from the year before. Daily merchant use of Sidekick, Shopify's AI-powered chatbot for sales advice and shop improvements, was 3.6 times higher than a year earlier. Sidekick now handles about 34 million conversations a quarter and helped create more than 36,000 custom apps in the latest quarter, compared with 12,000 in the first quarter. Shopify said profit amounted to US$1.16 per diluted share, up from 69 cents US a year prior. Adjusted earnings were 42 cents US per diluted share, up from 35 cents US per diluted share, while revenue rose to US$3.58 billion from US$2.68 billion in the second quarter of 2025. Originally reported by thecanadianpressnews.ca Read the source

Yahoo Finance
Aug 6th, 2026
Shopify stock jumps 17% after $3.58B Q2 revenue crushes AI replacement fears

Shopify shares surged 17% on 5 August after the company reported second-quarter revenue of $3.58 billion, up 34% year-over-year and beating estimates by $140 million. The e-commerce platform also raised its current-quarter guidance. CNBC's Jim Cramer criticised analysts who predicted that AI coding tools would enable small merchants to bypass Shopify entirely. He argued that small and medium-sized businesses lack resources to build their own commerce software, regardless of AI capabilities. Shopify president Harley Finkelstein said AI is actually fueling new business formation, creating more potential merchants for the platform. However, Rothschild & Co Redburn downgraded Shopify to neutral in July, warning that Meta's AI tools for small businesses could threaten Shopify's competitive position.