Insurance Customer Service Specialist - Private Health Insurance Customer Service
About the job
- Completed vocational training as an insurance and financial investments clerk or an equivalent qualification.
- Several years of relevant professional experience in customer service for the application and policy-administration areas of private health insurance.
- Strong knowledge of occupational and private health insurance and coverage for public-sector employees, together with basic medical knowledge.
- Proficiency with standard electronic data-processing tools.
- Strong communication, organizational, analytical, and methodological skills, including the ability to structure complex topics.
- Process complex new and existing applications in private health insurance.
- Perform risk assessment in accordance with acceptance and underwriting guidelines.
- Process policy changes, collection, dunning, and cancellations, and document all adjustments in the health-insurance portfolio.
- Serve as a subject-matter contact for customers, field sales employees, and brokers.
- Prepare quotations, certificates, confirmations, and other documents.
- Provide contract information in particularly complex cases to authorized persons and institutions.
- Handle written and telephone correspondence accurately and on time.
- Contribute to additional assignments and projects involving new private-health-insurance issues, new processes, and new technologies.
- Structure complex issues, evaluate their effects on operational processes, and identify required actions.
- Further training as an insurance specialist.
About the company
R+V Allgemeine Versicherung AG is a major German insurer serving private and business customers. It offers standard insurance products as well as customized private plans and tailored, pragmatic solutions for commercial clients, covering protection and retirement planning. Its products work by providing policy-based coverage after customers pay premiums; claims support and risk management are built into the plans, with options ranging from everyday private coverage to specialized corporate solutions. The company differentiates itself through its large customer base, high premium income, and a broad, integrated portfolio, plus a strong emphasis on partnership, support, and employee benefits. Its goal is to be a reliable partner for customers, employees, and partners, helping people through protection and security while maintaining steady growth.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Wiesbaden, Germany
Founded
1922
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Simplify's Take
What believers are saying
- 2025 pre-tax profit reached 2.2 billion euros; Q1 2026 premiums rose 5.6%.
- First-half 2026 German primary premiums reached 10.6 billion euros, up 5.0%.
- Emmie won German Brand Award 2026, improving digital customer acquisition.
What critics are saying
- R+V expects 2026 pre-tax profit around 1.2 billion euros, far below 2025.
- Efficiency savings already reached 100 million euros, showing structural expense pressure.
- A 2026 German hail, flood, or Kfz shock can crush the combined ratio.
What makes R+V Allgemeine Versicherung AG unique
- R+V’s Volksbanken Raiffeisenbanken network gives it captive German retail distribution.
- Fitch reaffirmed AA strength for R+V Allgemeine Versicherung AG in November 2025.
- NextLevel targets profitable growth while preserving high risk-bearing capacity.
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Benefits
- Paid Vacation
- Wellness Program
- Mentorship Program
- Training Programs