Graduate Program - Application Consulting

Kyndryl: Toyota Systems and Toyota Finance modernize IT operations with agentic AI. Published on 10/13/2026 at 08:11 pm EDT NEW YORK and TOKYO, October 14, 2026 - Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, Toyota Systems Corporation ("Toyota Systems") and Toyota Finance Corporation ("Toyota Finance") today announced that Kyndryl and Toyota Systems are supporting Toyota Finance in transforming IT service operations. The project will leverage agentic AI to enhance infrastructure design, change management and impact analysis processes. Kyndryl and Toyota Systems will apply the Kyndryl Agentic AI Framework to implement AI-native workflows across Toyota Finance's enterprise IT operations. Kyndryl and Toyota Systems are developing an IT change management operations solution that will deploy AI agents using customer-specific rules and knowledge, including IT environments, runbooks and operational schedules, to identify inconsistencies and potential risks. "People are essential to sustainable growth. By enabling the skilled engineers of Toyota Systems and Kyndryl to use technologies such as agentic AI, we can create a virtuous cycle in which people are able to shift their focus toward taking on new challenges and creating greater value," said Akira Umehara, Head of the IT Division, Toyota Finance. "We aim to evolve digital technology into a force that creates the business itself." "To help realize a sustainable mobility society, we have embarked on an initiative to transform our IT operations in ways that support this goal. Going forward, we will work even more closely with Kyndryl to apply human-centered agentic AI across the entire IT lifecycle. In other words, this reflects the same philosophy as jidoka, or 'automation with a human touch.' By combining frontline expertise with digital technology, we will create value through continuous improvement," said Iwao Nakano, Commissioner and Head of the Finance IT Division, Toyota Systems. "Kyndryl's infrastructure-first approach to deploying agentic AI enables us to support enterprise AI adoption at production scale, while balancing scalability and security across mission-critical systems," said Yoshinori Irisawa, President, Kyndryl Japan. "We will continue to work closely with our customers to help them deploy AI safely and effectively, while maintaining strong governance and operational resilience." Working together with Kyndryl and Toyota Systems, Toyota Finance will use agentic AI in its production environment to respond more quickly to evolving business needs while maintaining high-quality infrastructure services aligned with corporate governance standards. In addition, the initiative will strengthen business continuity and help improve engineering productivity at Toyota Finance. This AI agent-enabled enhancement will improve efficiency and standardize quality in review workflows. Impact analysis for system changes shows how agents can reduce both decision-making time and engineers' workload. Kyndryl, Toyota Systems and Toyota Finance plan to further expand the application of agentic AI across the entire IT infrastructure lifecycle to drive broader transformation of IT service processes. Attachments * Original document * Permalink Disclaimer Kyndryl Holdings Inc. published this content on October 14, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on October 14, 2026 at 00:10 UTC. (C) Publicnow - 2026

Kyndryl earns 21 Brandon Hall Group HCM Excellence Awards(R) focused on integrity training and skill building. Recognition includes five Gold awards, demonstrating Kyndryl's commitment to integrity, new approaches to learning and building skills NEW YORK, October 13, 2026 - Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, has earned 21 Brandon Hall Group HCM Excellence Awards(R), including five Gold awards, recognizing excellence in training employees on ethics and integrity, leadership development, innovative learning programs and employee skill-building. The Brandon Hall Group Excellence Awards are often referred to as the "Academy Awards of Human Capital Management" and they recognize organizations that demonstrate innovation, measurable business impact and excellence in developing talent. "This impressive group of awards and recognition from Brandon Hall Group is a testament to Kyndryl's steadfast commitment to upholding the highest ethical standards and giving our global team the training to build trust through taking the right actions," said Andrew Bonzani, General Counsel and Secretary at Kyndryl. "Trust is at the heart of our mission-critical support for customers, and as an organization, transparency, accountability and sound judgment are fundamental to how Kyndryls work every day." The awards build upon Kyndryl's broader strategy to prepare its workforce for the future through continuous learning, leadership development and the responsible use of AI. These efforts help Kyndryl develop the expertise needed to support and transform the mission-critical systems that organizations depend on every day. "At Kyndryl, we believe continuous learning is essential to helping our people grow and our customers succeed," said Mark Paulek, Chief Human Resources Officer at Kyndryl. "As technology continues to evolve, we're using AI to create more interactive and personalized learning experiences grounded in real-world and customer scenarios. These programs help Kyndryls build skills, strengthen leadership capabilities and develop the expertise needed to create value for customers and grow their careers. These awards recognize the impact of those investments." Among the program's top honors were seven awards - including two Gold awards - for Kyndryl Code of Conduct 2026: Integrity Decoded, the company's creative, character-driven employee integrity training. This is the second year in a row that Kyndryl has earned Gold for Best Compliance Training and Best Use of Video for Learning. The engaging training helps Kyndryls understand the importance of acting with integrity, complying with the company's Code of Conduct and legal requirements, and promptly raising ethical concerns, in an environment that encourages speaking up. Additional Gold-winning programs recognize the company's commitment to skill-building and leadership development - and the innovative approach to using AI as a teaching tool. Kyndryl Academy for Consult was recognized with Gold Awards for Best Use of AI for Business Impact and Best Program for Upskilling Employees, and Kyndryl's course "Engage: Consultative Selling with AI" received a Gold Award for Best Results of a Learning Program. About Kyndryl Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com.

How experience design at Kyndryl turns AI into business value. Article Oct 13, 2026 Read time: 4 min Even the finest tools are valueless without people to control them. That's why organizations must center on people while exploring the capabilities of AI. Human factors, from cultural acceptance to usability, technical mastery and trust, spark innovation, determine return on investment and create business value. Kyndryl excels in experience design, and recently received Level 4 certification from the XLA Institute. This is the highest level the XLA Institute has awarded to any IT services provider to date and aligns with ISO's technical guidance on experience management. Here, Michael Przytula, SVP and Global Practice Leader, Applications, Data, AI and Digital Workplace Services at Kyndryl, explains why the firm's approach to design always begins with people. Why is experience transformation such an important business priority? Michael Przytula: In the digital transformation space, Kyndryl Inc. create value through the experiences people have with technology. The technology doesn't create value on its own. If it did, an organization could just buy some off-the-shelf components and be done with it. But when companies proceed that way, they can end up with the enterprise equivalent of expensive, shiny objects scattered across a production floor. That lack of an integrated system then burdens users with a disconnected experience. The most successful organizations approach their business and technology strategies from a more holistic perspective. They start with the business goal they need to achieve, and then design the experience that delivers it. Kyndryl Inc. lean on Kyndryl Consult's Connected Experience framework here - a repeatable, successful approach that is grounded in experience-led strategy and transformation. "Getting it right" is critical when working with agentic AI. An organization's goals and instructions must be clear and precise. And if goals and instructions are not contextualized, agentic AI can deliver flawed results. While agentic AI is powerful and designed to help, it isn't human. So people must supply it with the ethics, judgment and nuance that are essential to achieving productive results. Context is key. This is where capabilities and offerings such as Kyndryl Bridge, Kyndryl Vital and Kyndryl's AI Innovation Labs come into play. Together, they enable Kyndryl to advance the art and science of integrating people and technology to drive business outcomes. These capabilities help Kyndryl Inc. help its customers turn great ideas into tangible results. When it comes to AI, explain how Kyndryl is a "people-centered" culture. Przytula: That statement encapsulates everything that Kyndryl is about - both as a services provider and in the ways Kyndryl Inc. operate as a firm. Internally, Kyndryl Inc. is using a combination of human judgment and AI capabilities to redefine employee digital experience. Its work identifying and prioritizing best practices, streamlining procedures and reducing friction helps its people help its customers. Kyndryl Inc. then combine the ongoing learnings from its "customer zero" experience with the millions of cross-industry insights Kyndryl Inc. receive from Kyndryl Bridge to deliver the experience design leadership for which Kyndryl Inc. has been recognized. Being the humans in the room means understanding that people will always be essential to innovation and advancement. Human judgment, empathy, creativity and relationship-building will always matter. Its goal is always to elevate the quality of human interactions with technology. Kyndryl Inc. want AI to handle the tasks it's best at so people can concentrate on higher-value concerns. Its approach to experience design with AI focuses as much on preserving human value as it does on elevating human experience. Its approach to experience design with AI focuses as much on preserving human value as it does on elevating human experience. Michael Przytula SVP, Global Practice Leader, Applications, Data, AI and Digital Workplace Services How does Kyndryl's XLA Institute Maturity Model (XMM) certification translate to customer value? Przytula: Industry-leading recognition by the XLA Institute in experience management validates two things. First is the importance of the experience component of IT services management and delivery. Second is Kyndryl's leadership in designing and delivering enterprise experience transformation. Kyndryl Inc. is going beyond technology modernization to help customers achieve the synergies required to move their organizations forward through a combination of human perspectives and AI power. Building strong data foundations and designing for human oversight in an environment of trust are important. So is creating ethical, empowering and frictionless experiences that unlock human potential by encouraging people to push their limits. These are the drivers of business value and returns on investments in AI. Kyndryl's approach helps mitigate the risks associated with AI, automation and digital transformation. Kyndryl Inc. understand both the technical specifics and the broader strategic context needed to help these transformations succeed. Having great technology for its own sake is not enough.