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Greystar Worldwide

Vertical-integrated residential rental housing platform

Junior Concierge

Real Estate Property ManagementConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

  • Previous experience in customer service, hotels, hospitality, reception, administration, or related areas.
  • Clear and professional verbal and written communication.
  • Ability to prioritize requests and manage multiple activities simultaneously.
  • Proactive and solution-oriented approach, with ability to work as part of a team.
  • Strong interpersonal skills and a welcoming demeanor.
  • Availability to work shifts, including Saturday coverage when necessary.

Responsibilities

  • Serve residents, guests, visitors, and service providers through official communication channels and in person, providing a welcoming, timely, and solution-oriented experience.
  • Receive, record, track, and resolve resident requests, following each request through to completion.
  • Obtain quotes for operational items and services, support property purchases, and track receipt and processing of invoices and payments.
  • Coordinate move-in and move-out apartment inspections, ensuring quality, adherence to procedures, and a positive resident experience.
  • Support the building maintenance team by tracking service requests, contractors, and vendors, and scheduling appointments with residents.
  • Monitor operational incidents and proactively identify issues that may affect residents' experience.
  • Organize and coordinate events and resident-engagement activities at the property.
  • Keep the customer relationship management system and other operational systems up to date, ensuring information quality and reliability.
  • Manage the contract-renewal process by tracking deadlines, contacting residents, and coordinating with relevant departments.
  • Monitor and direct the access-control and building-cleaning teams to ensure compliance with established procedures and standards.
  • Support the operation of common areas and amenities, including reservations, usage guidance, and follow-up on requests.
  • Support the General Manager with the property's administrative and operational routines.
  • Prepare and monitor operational controls and reports.
  • Identify opportunities and contribute ideas to improve processes, operational efficiency, and resident experience.

Desired Qualifications

  • Experience in residential or multifamily properties, hotels, or hospitality.
  • Experience using customer relationship management systems and property management systems.
  • Knowledge of building maintenance routines, facilities, or vendor management.
  • Intermediate English.

About the Company

Greystar Worldwide

Vertical-integrated residential rental housing platform

Greystar Worldwide focuses on residential rental housing with a vertically integrated model that combines investment, development, and property management. Its products work by owning and operating rental properties across international, regional, and local markets through a global platform and local offices, enabling scale, professional reporting, and capital relationships while maintaining local execution. The company differentiates itself through its full-stack approach, combining ownership, development, management, and investment disciplines, plus a large global workforce and long industry experience to provide consistent service and value across all phases of the real estate cycle. Its goal is to create high-quality, inviting homes and enhanced living experiences by leveraging its integrated capabilities and extensive network of capital and expertise.

Company size
10,001+
Company stage
Debt Financing
Total funding
$511.6M
Headquarters
Charleston, SC
Founded
1993

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