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Zalando

Online fashion retail marketplace and logistics

Employee

Checkout & Customer ServicePosted on Nov 13
Part-timeDresden, GermanyNo salary listed

About the Job

Requirements

  • Retail or customer-service experience is helpful but not required.
  • Ability to express oneself well in German and maintain a positive demeanor.
  • Ability to work as part of a team and support colleagues.

Responsibilities

  • Welcome customers and provide helpful, positive service that encourages return visits.
  • Maintain an orderly and attractive store on the sales floor and in fitting rooms.
  • Process payments efficiently and professionally, handle complaints and returns, and help provide a positive final impression of the store.
  • Support the company’s goal of making the fashion industry more sustainable.

Desired Qualifications

  • Prior retail or customer-service experience is preferred but not required.

About the Company

Zalando

Online fashion retail marketplace and logistics

Zalando operates as a European online marketplace for fashion and lifestyle items, selling clothing, shoes, and accessories directly to consumers and earning commissions from third-party sellers (plus Zalando Plus). Shoppers use its website or app to browse brands, and Zalando handles order processing and logistics, offering free delivery and free returns along with personalized recommendations and optional faster shipping for Plus members. It differentiates itself by combining direct sales with a large marketplace across 25 European markets, delivering a wide product range with strong logistics and a seamless shopping experience. Its goal is to remain a leading European online fashion retailer by connecting customers with many brands and improving convenience and services through technology and premium options.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2008

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