Transcom

Outsourced AI-driven CX solutions provider

GPS Advisor - Canada Timekeeping

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timePasig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A college degree is negotiable if the candidate has solid Canadian timekeeping experience.
Knowledge of Canadian labor laws and holiday policies is preferred but not required.
Experience supporting Canadian payroll or timekeeping operations is preferred.
Experience with agency notice management, logins, and coordination.
Experience with state, provincial, and national taxes and insurance in the United States.
Background in SAP, ADP WorkforceNow, UKG, or other time and attendance software.
Experience working independently and with multifunctional teams, collaborating with team members at all levels.
Communication, problem-solving, analytical, and process-development skills.
Knowledge of Microsoft Office.
Knowledge of Canada holiday policies.

Responsibilities

Administer and support end-to-end Canadian timekeeping processes across assigned business groups.
Review, validate, and monitor employee timecards for payroll readiness and compliance with internal policies.
Investigate and resolve timekeeping discrepancies, including missed punches, schedule variances, segment issues, holiday selections, pay code concerns, and timecard approval gaps.
Ensure accurate processing of overtime, statutory holidays, premium pay, leave transactions, and attendance-related pay adjustments.
Coordinate with Payroll teams to process payroll-impacting corrections and retroactive adjustments on time.
Support payroll cutoff activities and ensure required approvals and validations are completed within established timelines.
Serve as a primary point of contact for Canadian timekeeping inquiries from employees, managers, Human Resources, and operational leaders.
Provide guidance and education about timekeeping policies, payroll deadlines, attendance practices, and system navigation.
Support managers in driving employee timecard review and approval compliance.
Prepare and maintain operational reports, dashboards, and metrics about timecard approvals, dispute volumes, payroll accuracy, attendance trends, and compliance performance.
Analyze recurring issues and recommend process improvements to reduce payroll disputes and operational inefficiencies.
Provide leadership with actionable insights and trend analysis for operational decision-making.
Assist in developing standard operating procedures, knowledge articles, and training materials.
Ensure adherence to Canadian labor standards, provincial employment regulations, company attendance policies, and payroll compliance requirements.
Perform other tasks or duties assigned by other departments or stakeholders.

Desired Qualifications

Knowledge of Canadian labor laws and holiday policies.
Experience supporting Canadian payroll or timekeeping operations.

Description

Transcom is looking for talented individuals like you to join our awesome team! Be the next NA GPS Advisor - Canada Timekeeping for our Transcom Pasig site.

Join our Transcom Family as a NA GPS Advisor - Canada Timekeeping!

North America GPS Advisor - Canada Timekeeping is responsible for accurate, compliant, and timely administration of Canada timekeeping operations by driving operational excellence in timecard management, dispute resolution, compliance monitoring, stakeholder support, and payroll readiness while minimizing payroll discrepancies and enhancing employee and manager accountability.

Administer and support end-to-end Canada timekeeping processes across assigned business groups.
Review, validate, and monitor employee timecards to ensure payroll readiness and compliance with internal policies
Investigate and resolve timekeeping discrepancies including missed punches, schedule variances, segment issues, holiday selections, pay code concerns, and timecard approval gaps.
Ensure accurate processing of overtime, statutory holidays, premium pay, leave transactions, and attendance-related pay adjustments.
Coordinate with Payroll teams to ensure timely processing of payroll-impacting corrections and retroactive adjustments. Support payroll cutoff activities and ensure all required approvals and
validations are completed within established timelines.
Serve as a primary point of contact for Canada timekeeping inquiries from employees, managers, HR, and operational leaders.
Provide guidance and education regarding timekeeping policies, payroll deadlines, attendance practices, and system navigation.
Support managers in driving employee timecard review and approval compliance.
Prepare and maintain operational reports, dashboards, and metrics related to timecard approvals, dispute volumes, payroll accuracy, attendance trends, and compliance performance.
Analyze recurring issues and recommend process improvements to reduce payroll disputes and operational inefficiencies.
Provide leadership with actionable insights and trend analysis to support operational decision-making.
Assist in developing standard operating procedures (SOPs), knowledge articles, and training materials.
Ensure adherence to Canadian labor standards, provincial employment regulations, company attendance policies, and payroll compliance requirements.
Performs other tasks/duties that are being assigned by other departments and/or stakeholders

What we are looking for:

To be successful in this role you must…

College degree (negotiable as long as there is a solid Canada Timekeeping experience)
Preferably with knowledge in Canada Labor Laws and Holiday Policies but not a requirement.
Experience supporting Canadian payroll or timekeeping operations preferred.
Agency notice management, logins and coordination.
Experience in state, province and national taxes and insurances in US
Background in SAP, ADP WorkforceNow and UKG. Or other time and attendance software
Experience working independently and with multi-functional teams and collaborating with team members at all levels.
Excellent communication, problem solving, analytical and process development skills
Knowledgeable in Microsoft Office
Canada Holiday

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

What Life at Transcom is like!At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size: 10,001+
Company stage: IPO
Headquarters: Stockholms kommun, Sweden
Founded: 1995

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