Product Specialist - Europe, French/Italian

Product Specialist - Europe (French/Italian) (Remote)

PriceLabs · Malaga, Spain (Remote) · Full-time · Posted 2026-09-23

Salary: EUR 26,000–26,000

Workplace: remote

Department: Product Specialist

Description

About the Role:

Location: Spain, Portugal, or Italy (Remote) - Candidates must currently reside in Spain, Portugal, or Italy and have full work authorization in their country of residence.
Employment Type: Full-time

In the Product Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to uphold those standards and set new ones. 

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Business Operations, etc.) eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Spain, Portugal or Italy and have full work authorization.

Compensation: €26,000 per year (total compensation, including base salary, variable pay, and other allowances), depending on experience and location.

Key responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Conducting product walkthroughs and providing resolutions to customers' queries.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Providing prompt and accurate feedback to customers.
• Ensuring proper recording and closure of all issues.
• Answering questions over email, phone calls, & live video calls.
• Find ways to go above & beyond to help customers.

Requirements

About You:

• Professional/bilingual proficiency in at least one of these languages: French,or Italian, along with full professional proficiency in English.
• 0-2 years of relevant professional experience is preferred.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Strong academic performance in Mathematics at the secondary school level.
• Previous experience at a start-up or in a customer support role.
• Strong numerical and analytical skills.
• Solid verbal, written, presentation, and interpersonal communication skills.
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint.
• Experience working with Zohodesk or other support/service software.

How to apply for this role?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: We’d love to hear your authentic voice - please keep your responses personal and reflective of your own experiences.

Benefits

About PriceLabs
PriceLabs is a revenue management platform for the short-term rental and hospitality industry. Founded in 2014 and headquartered in Chicago, IL, we help hosts and hospitality professionals optimize their pricing and revenue through dynamic pricing, automation, and data-driven recommendations.

Our platform helps customers adapt to changing market trends and occupancy levels, with prices automatically synced to their preferred channels.

PriceLabs at a glance (2026)

• 700K+ listings priced daily
• 80K+ customers across 150+ countries
• 160+ integrations
• 300+ team members working remotely across 19 countries
• 40% diversity

Industry Recognition

• SaaSBoomi 2021
• The Shortyz 2020 and 2023
• STRive Awards 2025 and 2026

Why Join PriceLabs?
Work on an industry-leading product that customers love (read customer reviews here).
Be part of a global, remote-first team that values open communication, ownership, and customer success.
Collaborate with colleagues across the world while enjoying the flexibility of working remotely.

Benefits & Perks

• Remote Work & WFH Setup Allowance: Work remotely, with home-office setup support based on your country of residence and applicable policies.
• Leave Policy: Paid time off based on your country of residence and applicable policies.
• Health Insurance: Coverage based on your country of residence and applicable policies.
• Annual Workation: An opportunity for PricePals to connect and collaborate in person, subject to employment type and tenure.
• Learning & Development: Programs and opportunities to support professional growth, subject to employment type and tenure.
• Mental Health & Wellbeing: Support and resources to prioritize your mental health and overall wellbeing.

Benefits are subject to applicable company policies and may vary depending on the country of residence.

Equal Opportunity Employer
PriceLabs is an equal opportunity employer. We do not discriminate based on race, colour, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, veteran status, marital status, or any other characteristic protected by applicable law.

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