Forward Deployed Solution Engineer - Applied AI FDE
About the job
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- At least 10 years of software engineering experience, including at least 2 years building systems in customer-facing or embedded roles.
- Ability to design and implement AI-native software in production environments.
- Strength in backend technologies including Python, Node.js, and Java; frontend technologies including React and Angular; and APIs including REST and GraphQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Ability to debug distributed systems, tune for latency, and implement monitoring.
- Ability to contribute to shared software development kits and tools to improve engineering velocity.
- Ability to prioritize user value, minimum viable product iteration, and long-term scale.
- Experience deploying in AWS, Azure, or Google Cloud Platform with continuous integration and continuous delivery, containers, and infrastructure as code.
- Ability to travel up to 30% to embed onsite and deliver with customers.
- Build solution-ready applications using large language models, spanning backend logic, data orchestration, and front-end user interfaces.
- Work alongside customers in the field to adapt, deploy, and iterate in live environments.
- Create reusable assets, including libraries, prompts, and scaffolds, to accelerate future engagements.
- Share feedback with platform and product teams to shape developer experience.
- Deliver production-ready solutions in agile, end-to-end sprints.
- Engineer APIs, orchestration pipelines, vector databases, large language model frameworks, and user interface components.
- Integrate with legacy systems, navigate ambiguity, and deliver safely at speed.
- Build scaffolds, software development kits, and documentation to scale success across customers.
- Inform product strategy through field-tested insights and extensible code.
- Deliver solutions that convert into scaled production deployments.
- Author libraries, prompts, and scaffolds that support multiple deployments and projects.
- Shape internal tooling and contribute work integrated into the platform roadmap and primitives.
- Build resilient, secure systems in high-stakes contexts.
- Lead implementation from zero to one with architects, product managers, and customer teams.
- Experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Track record of production deployments in secure, regulated enterprise environments.
- Contributions to developer experience tooling, frameworks, or reusable AI scaffolds.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
2%1 year growth
1%2 year growth
1%Palantir Technologies trades at 139 times trailing free cash flow compared to ServiceNow's 31 times, but investors are paying the premium for faster AI-driven growth. Palantir's June-quarter revenue surged 93% to $1.94 billion, with GAAP operating income reaching $912 million, about 47% of revenue. ServiceNow's second-quarter subscription revenue rose 24.5% to $3.88 billion. Current remaining performance obligations increased 21% to $13.2 billion. Operating cash flow reached $587 million, with free cash flow at $473 million after property purchases. Institutional ownership data shows ServiceNow's holder count increased to 115 from 108 in Q1, whilst Palantir's fell to 86 from 96. Palantir had 60.18 million shares short on 15 September, approximately 2.8% of float. Both companies offer different enterprise automation approaches, with the valuation gap reflecting Palantir's exceptional growth trajectory.
ServiceNow and UiPath both offer AI-powered automation platforms, but differ in scale and growth. ServiceNow reported revenue of nearly $13.3 billion for fiscal 2025, up 20.9%, with net income of $1.75 billion. UiPath posted revenue of $1.6 billion for fiscal 2026, up 12.7%, achieving its first full-year GAAP profitability with net income of $282.3 million. ServiceNow's AI products surpassed $1 billion in annual contract value in Q2. However, its $7.75 billion Armis acquisition raised total debt to $7.5 billion by June 2026. UiPath carries no debt and maintains a current ratio of 2.5x, but faces slower growth with flat customer count year-over-year. ServiceNow trades at 33.9x forward P/E versus UiPath's 17.1x, reflecting different growth trajectories and market positioning.
ServiceNow shares rose 2.5% to $137.40 in premarket trading as the company co-hosted the Fortune AIQ Summit at the New York Stock Exchange, an event focused on deploying and scaling artificial intelligence within businesses. The gains came alongside an 18% rise in partner Accenture's shares following its latest financial results. Several analysts recently increased ServiceNow price targets, with Deutsche Bank raising its target to $155 from $135 and Cantor Fitzgerald lifting its target to $174. ServiceNow previously reported second-quarter subscription revenue of $3.877 billion, up 24.5% year-on-year. The company raised its full-year 2026 subscription revenue guidance to between $15.76 billion and $15.78 billion. The broader US equity market also traded higher, with the S&P 500 gaining 0.25% and the Nasdaq advancing 0.5%.
ServiceNow has launched Flow, a conversational AI-native service desk that can be deployed instantly and operational within a day. The standalone product enables teams to automate workflows through natural language in existing chat channels like Slack and Teams, eliminating the need for separate portals or ticketing systems. Flow allows users to automate workflows with a single click after resolving a request correctly, removing repetitive tasks such as password resets and access requests. The service requires no implementation project or infrastructure setup. "Flow is for companies that want to work in a completely new way," said Amit Zavery, ServiceNow's president and chief product officer. The platform handles support conversations natively within chat channels, automatically closing repetitive requests or escalating them when necessary.
Oppenheimer analysts say AI in software has moved beyond experimentation, with companies now required to demonstrate measurable returns on investment. AI is becoming a recurring operating expense, with chief financial officers evaluating investments alongside labour costs. The firm says system-of-record vendors and businesses with seat-plus-consumption pricing models are best positioned to benefit. These models offer protection against disruption and the clearest path to AI-driven growth. Oppenheimer's top picks include Microsoft Corporation, citing accelerating platform demand and over $1 billion in AI-related revenue. ServiceNow is highlighted for its exposure to automation and security tailwinds, also exceeding $1 billion in AI revenue. Braze is noted as a system-of-record for customer engagement with durable competitive advantages.