Logistics & Operations Specialist
About the job
- Experience operating an e-commerce platform or working in logistics management.
- Ability to conduct business negotiations independently and communicate clearly with other parties.
- Ability to write designer notifications and resolve designers' logistics and financial issues independently.
- Willingness to learn and use new artificial intelligence tools to identify process improvements.
- Ability to investigate problems and understand their causes and context.
- Proficiency with Google Sheets, Microsoft Excel, ChatGPT, and Claude.
- Manage and maintain Pinkoi-operated and partner-operated design shops, collaborating with cross-functional teams and designers to set them up.
- Process orders and respond to customer questions about products, orders, and order tracking.
- Optimize design shops to increase order volume, including editing product listing materials and improving search engine optimization.
- Plan shipping methods, control and optimize logistics expenses, and manage warehousing costs for design shops.
- Calculate and manage inventory, monitor sales progress, advise teams and brands on replenishment inventory, and assist brands with warehouse intake and withdrawal arrangements.
- Manage design-shop accounts, including monthly revenue reports and warehousing fee settlements.
- Improve and maintain the profitability of warehousing intake solutions.
- Maintain and promote logistics solutions offered to designers across the platform, improve their user experience, and promptly update information about changes to logistics services.
- Negotiate better pricing or service terms with partners and reconcile and verify logistics invoices.
- Track Pinkoi Direct cross-border delivery progress and resolve delivery issues on its main routes for designers, logistics partners, and customers.
- Handle import and export customs clearance matters for goods.
- Collaborate with engineering teams and external partners on logistics integration projects, including planning partnership models, implementing solutions, and evaluating benefits.
- Complete ERP system acceptance and related payment requests, purchasing, receiving, shipping, documentation, and other tasks assigned by the manager.
- Experience operating a Pinkoi design shop or another e-commerce platform.
- Familiarity with purchasing processes and practical import/export experience.
- Basic English ability to communicate directly with Pinkoi's overseas teams.
About the company
Pinkoi runs an online marketplace that brings together independent designers and consumers around the world, focusing on unique designer products such as accessories, stationery, and home goods. It helps designers reach buyers and enables shoppers to discover distinctive items and even request custom creations. The platform earns commissions on sales and emphasizes a secure, smooth shopping experience backed by a strong engineering team, curated collections, and themed gift ideas. Unlike mainstream stores, Pinkoi highlights niche, globally sourced designs through a curated, designer-focused catalog that often features personalized options and direct designer contact. The company’s goal is to be the go-to destination for discovering and buying one-of-a-kind designs and customized items from independent creators.
Company Size
51-200
Company Stage
Series A
Total Funding
$9M
Headquarters
Taipei, Taiwan
Founded
2011
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Simplify's Take
What believers are saying
- Pinkoi’s 2026 market preview shows expanded recruitment across fashion, gifts, food, and pets.
- Pinkoi launched multiple 2026 flagship events, deepening merchant relationships and offline brand discovery.
- The English, Japanese, and Thai storefronts signal continued international customer acquisition.
What critics are saying
- Rain canceled Pinkoi’s 2026 June outdoor market days, exposing weather-dependent event revenue.
- Marketplace moat weakens if Etsy, Shopee, and regional copycats outspend Pinkoi on traffic.
- If designers churn from fees or weak sales, Pinkoi’s supply collapses quickly.
What makes Pinkoi unique
- Pinkoi runs a cross-border design marketplace across Taiwan, Japan, and Thailand.
- Pinkoi’s 2026 physical events span 220-brand markets and 600-brand flagship festivals.
- Pinkoi curates designer-only inventory, custom creations, and themed gifting experiences.
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Benefits
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Holidays