ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.

We are seeking a detail-oriented and analytical Contracts Administrator to join our dynamic team. This role is responsible for managing the complete contract lifecycle from quote to cash, ensuring compliance, and driving process improvements. The ideal candidate will serve as a key liaison between sales, legal, and finance teams while maintaining high standards of accuracy and efficiency in contract management.

What You'll Do:

Queue Management & Operations

Manage and prioritize Approvals, Closing, and Help Chat queues
Provide backup support for Trials, Cases, and Auto Renewals queues as needed
Own assigned escalations and ensure timely resolution
Support JIRA ticket management in collaboration with Business Technology team

Contract Management & Processing

Execute quote-to-cash (Q2C) processes and ensure accurate data entry into Salesforce (SFDC)
Review and approve quotes for accuracy and compliance with company policies
Assess signed DocuSign documents for opportunity closure and provisioning requirements
Build and customize quotes & contracts based on sales team specifications
Address sales representatives' contract and provisioning concerns with strategic recommendations

Compliance & Risk Management

Monitor compliance with company policies and industry regulations
Identify and assess contract-related risks
Ensure all contract terms align with legal and business requirements

Stakeholder Collaboration & Support

Collaborate effectively with Contracts team members, Sales, Legal, and Finance departments
Analyze and resolve internal stakeholder requests independently and professionally
Provide expert guidance on contract management best practices
Support team audits and compliance initiatives

Process Improvement & Analytics

Identify opportunities for process improvement and provide actionable insights
Build, own, and maintain Salesforce reports with custom conditions
Generate analytical reports to support business decision-making
Contribute to developing and implementing contract management best practices
Ensure effective resource utilization and flag system errors/bugs through ServiceNow

Training & Knowledge Management

Train new hires and facilitate knowledge transfer within the team
Create and maintain training documentation and materials for internal use
Provide ongoing training and guidance on contract management best practices
Support ad hoc projects as assigned

What You Bring:

5+ years of experience in contract administration, sales operations, or related role
Proficiency in Salesforce (SFDC) with report building capabilities
Experience with DocuSign and contract management systems
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Detail-oriented with strong organizational abilities
Ability to work independently and manage multiple priorities
Proficiency in Microsoft Office Suite

Preferred Qualifications

Bachelor's degree in Business Administration or related field
Experience with JIRA and ServiceNow ticketing systems
Previous experience in training and documentation development
Familiarity with quote-to-cash (Q2C) or Deal Desk related processes
Experience in process improvement initiatives

About us:

ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.

ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

ZoomInfo

Senior Contracts Administrator

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