Customer Experience Specialist

Job Description

As a Customer Experience Specialist, you will play a crucial role in supporting customers on their journey to owning a Tesla vehicle. You're a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla to potential customers. You understand our customers' needs, inform them about our vehicles and guide them through the sales process so that they can make informed decisions.<br>You're motivated, want to succeed, and be guided by Tesla's mission&nbsp; to build a world of amazing abundance. You'll be part of a larger sales and delivery team that works closely and flexibly together on all tasks<p> We offer </p><p><br></p><ul class="tds-list tds-list--unordered"><li>Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)</li><li>Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything</li><li>Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy</li><li>Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy</li></ul> <p><br></p>

Job Responsibilities

• Representation: You are a product expert for Tesla vehicles and technologies and are always up to date with the latest developments and trends
• Customer Service: You understand each customer's needs and preferences and offer a customized solution that meets their needs, such as information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Support: You guide clients through the process, including financing options, trade-in, delivery timelines, and are a trusted advisor who answers any questions and addresses any concerns or objections
• Sales experience: You provide your customers with an exceptional experience that exceeds their expectations and build a long-term relationship with them
• Success-oriented: You meet or exceed your goals and key performance indicators, which are designed to accelerate your professional development and the growth of the company
• Team Spirit: Working with other members of the Tesla team to ensure a seamless customer experience rounds out your profile 

Job Requirements

• Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others
• Customer service: You have experience in dealing with customers, as well as excellent communication and social skills and the ability to build strong relationships
• Adaptable: You have strong operational skills and the ability to manage multiple tasks and priorities in a fast-paced environment
• Solution-oriented: You have good problem-solving skills and the ability to identify and solve potential problems before they arise
• Motivation: You have attention to detail and a focus on accuracy
• Language skills: You can communicate, read and write fluently in English and local language
• Eligible: You have a valid driver's license