T

TSC

Global CX agency building customer journeys

Director, Integration Management Office

Program ManagementConfirmed live in the last 24 hours
Full-timeArlington County, Arlington, VA, USANo salary listed

About the Job

Requirements

  • At least 10 years of progressive experience in M&A integration, enterprise transformation, strategy execution, program management, operations, or related disciplines.
  • Demonstrated experience leading or materially supporting multiple acquisitions from diligence and pre-close planning through Day 1 and post-close integration.
  • Experience running an Integration Management Office, enterprise transformation office, or complex cross-functional program with executive-level governance and accountability.
  • Ability to translate strategic and financial transaction objectives into practical operating plans, metrics, workstreams, and decision processes.
  • Strong program-management discipline, including milestone management, dependency tracking, risk management, executive reporting, and issue escalation.
  • Ability to influence senior leaders and functional experts without relying on direct reporting authority.
  • Strong analytical, communication, facilitation, and executive-presentation skills, including the ability to convert complexity into clear actions and decisions.
  • Experience managing external advisors, consultants, or other third-party resources in complex transformation or integration environments.
  • Bachelor’s degree in Business, Finance, Operations, Engineering, or a related field.
  • U.S. citizenship is required.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • Employment is contingent upon successful completion of a background check, security investigation, and drug screening.

Responsibilities

  • Lead the enterprise Integration Management Office under the Chief Operating Officer and establish a scalable integration operating model aligned with the company’s acquisition strategy and value-creation priorities.
  • Own and continuously improve the integration playbook, governance model, workstream structure, decision rights, templates, tools, and reporting cadence.
  • Convert transaction theses and leadership priorities into clear integration objectives, milestones, accountabilities, sequencing, and exit criteria.
  • Establish integration steering routines and escalation mechanisms that enable timely executive decisions and disciplined execution without unnecessary bureaucracy.
  • Partner with Corporate Development and functional leaders during diligence and pre-close planning to identify integration implications, risks, dependencies, resource needs, and Day 1 priorities.
  • Lead enterprise Day 1 readiness, 30/60/100-day planning, stabilization, and longer-term integration roadmaps across functions and business units.
  • Coordinate cross-functional workstreams spanning Operations, Finance, Human Resources, IT/Cybersecurity, Contracts, Security, Facilities, Growth, Communications, Legal, and other functions as required.
  • Maintain the enterprise integration plan, action and decision logs, risk and dependency registers, and executive status reporting across concurrent integrations.
  • Identify integration barriers early, facilitate issue resolution, and escalate matters requiring attention from the Chief Operating Officer, Executive Leadership Team, sponsor, or Board.
  • Partner with Finance, Corporate Development, and functional owners to translate the deal thesis into measurable integration outcomes, synergy commitments, and value-capture metrics.
  • Establish dashboards and performance measures that provide visibility into integration progress, risk, cost, synergy realization, customer continuity, talent retention, and other transaction-specific outcomes.
  • Hold workstream owners accountable for commitments while distinguishing enterprise Integration Management Office accountability from functional execution ownership.
  • Conduct post-integration reviews and incorporate lessons learned into the operating model and future transactions.
  • Serve as the primary day-to-day interface for external integration advisors and coordinate their work with company leaders, functional owners, and acquired-company teams.
  • Define advisor scopes, deliverables, milestones, and handoffs; ensure external support fills capability gaps, accelerates execution, and transfers knowledge to internal teams.
  • Coordinate with company leadership and advisors on integration priorities, reporting, value-creation initiatives, and support requirements.
  • Ensure a single source of truth for integration plans and reporting, avoiding duplicate governance structures or parallel advisor-driven processes.
  • Partner with the Chief People Officer, Communications, business leaders, and acquired-company leadership on stakeholder alignment, change impacts, leadership transitions, and integration communications.
  • Support organizational design and operating-model decisions by surfacing cross-functional dependencies and sequencing requirements.
  • Promote a practical, collaborative integration culture focused on business continuity, speed, accountability, and preservation of customer and employee trust.
  • Serve as a trusted integration partner to the Chief Operating Officer and Executive Leadership Team, providing concise visibility into progress, risks, tradeoffs, and decisions required.
  • Build internal integration capability over time, including tools, knowledge repositories, training, repeatable practices, and integration talent as transaction volume grows.
  • Manage integration budgets, external resources, and selected project resources as assigned.
  • Operate in a fast-paced, hands-on environment where priorities evolve and multiple integrations may run concurrently.
  • Travel approximately 25–40%, with periods of higher travel around transaction close, Day 1, and major integration milestones.

Desired Qualifications

  • Experience in defense, aerospace, government contracting, advanced technology, engineering services, or another regulated project/program environment.
  • Experience in a private equity-backed portfolio company with an active buy-and-build strategy.
  • Experience with value-creation planning, synergy tracking, EBITDA improvement initiatives, or sponsor/Board reporting.
  • Familiarity with government contracting operating requirements and systems, including FAR/DFARS, Costpoint, security and clearance considerations, and government customer continuity.
  • PMP, MBA, or another relevant program-management, integration, or business qualification is preferred.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

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