Director, Integration Management Office
TSC
Director, Integration Management Office
TSC
Global CX agency building customer journeys
Director, Integration Management Office (IMO)
Position Location
Arlington, VA / Hybrid
Reports To
Chief Operating Officer
Travel
Approximately 25-40%, based on acquisition activity, integration milestones, and site needs.
Citizenship / Clearance
U.S. citizenship required. Must be able to obtain and maintain a Top Secret security clearance.
Role Type
Director-level enterprise integration leadership role
Company Context
Headquartered in Arlington, Virginia, Falcata is a defense technology company supporting mission-critical capabilities across precision weapons, electronic warfare, radar, ISR, and air and missile defense systems.
As Falcata scales through significant organic growth and acquisitions under private-equity ownership, the company is establishing an enterprise Integration Management Office (IMO) to create disciplined, repeatable integration capability and accelerate realization of the strategic and financial value of each transaction.
Position Summary
Falcata is seeking a Director, Integration Management Office (IMO) to lead day-to-day enterprise integration planning, governance, and execution across acquisitions. Reporting to the Chief Operating Officer, the Director will serve as the central integrator across executive leadership, functional workstream leads, acquired-company leaders, Corporate Development, Blackstone resources, and external integration advisors.
The Director will translate transaction objectives into executable integration plans; establish clear decision rights, milestones, dependencies, risks, and value-capture measures; and drive accountability from diligence and pre-close planning through Day 1, stabilization, and full integration. The role will not replace functional ownership; it will orchestrate the enterprise integration system and ensure leaders have the visibility and support required to execute.
A critical element of the role is serving as Falcata’s primary conduit for external integration support, ensuring outside advisors augment internal capability, transfer knowledge, and operate within a consistent Falcata integration methodology rather than creating parallel processes.
Key Responsibilities
Integration Strategy, Governance, and Operating Model
Transaction Lifecycle and Integration Execution
Value Realization and Performance Management
External Advisor and Sponsor Coordination
Change, Communications, and Organizational Alignment
Leadership and Capability Building
Required Qualifications
Preferred Qualifications
Employment Requirements
Benefits and Equal Employment Opportunity
TSC offers a competitive salary and comprehensive benefits package, including retirement programs, flexible work schedules, tuition reimbursement, paid leave, and other benefits subject to applicable plan terms and company policy. Specific benefit offerings should be reviewed and updated based on the final go-forward benefits and ownership-transition structure approved for the company.
TSC is committed to hiring and retaining a diverse workforce and is an Equal Opportunity / Affirmative Action Employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.
Explore more opportunities at TSC