Enterprise Badging & Visitor Management Specialist

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Come join our Corporate Security team! This position is responsible for processing requests related to physical access control for the entire company in accordance with established policies and procedures. Additionally, you are responsible for maintaining a working knowledge of all audit requirements related to physical access control for T-Mobile and maintaining compliance.

** This is a fully in-office role (5 days/week) and the hours are 7:45AM-4:15PM CT. It is based in Overland Park, KS **

Job Responsibilities:

• Process requests for physical access into designated locations throughout the enterprise in accordance with established policies and procedures.
• Ensuring all prerequisites for badge access levels are obtained and documented prior to issuing the access level.
• Field incoming phone calls and take the appropriate actions to resolve the callers needs with quality customer service in accordance with established policies and procedures.
• Assist walk-in customers with physical access control related requests and issue badge accessories upon request.
• Troubleshoot physical access related issues and take appropriate action to resolve the issue.
• Maintaining working knowledge of all audit requirements related to physical access control for the enterprise and maintaining compliance.
• Perform a full monthly inventory count of all badge supplies and ensure a full inventory count is completed by all badge station location.
• Intake and fulfill requests for additional badge supplies at all locations within the enterprise.
• Troubleshoot physical access related issues and take appropriate action to resolve the issue.
• Engaging IT on technical issues and software packaging related to equipment
• Also responsible for other Duties/Projects as assigned by business management as needed.

Qualifications:

• Bachelors' Degree or combination of education and experience deemed equivalent
• Up to 2 years experience in physical access control, physical security, customer service, or similar role
• Knowledge of security systems such as C-Cure 9000, AMAG Symmetry, and security operations a plus

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Earnings Opportunity: $37,936 - $68,447National Base Pay Range: $17.37 - $31.34

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ380793&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.