Enterprise Account Executive
About the job
- Experience leveraging or critically thinking about integrating artificial intelligence into work processes, decision-making, or problem-solving, such as using artificial-intelligence-powered tools, automating workflows, analyzing artificial-intelligence-driven insights, or exploring artificial intelligence’s potential impact on the function or industry.
- Extensive sales experience within a software or solutions sales organization.
- Experience establishing trusted relationships with current and prospective clients and other teams.
- Ability to produce new business, negotiate deals, and maintain healthy C-level relationships.
- Experience achieving sales targets.
- Ability to understand the broader business context and plans around information technology.
- Experience promoting a customer-success focus in a team-based environment.
- Good knowledge of the telecommunications industry.
- Produce new-business sales revenue from a software-as-a-service license model through account planning, territory planning, prospect research, business-development strategies, and field-based sales activities within a defined set of prospects, territory, or vertical.
- Develop relationships with multiple C-suite personas, including CFO, CIO, COO, and CDO, across product sales.
- Oversee client relationship mapping to the account team and orchestrate an account strategy across a broad virtual team, including Solutions Consultants, Solutions Specialists, Success resources, Partners, and Marketing.
- Serve as a trusted advisor to customers by understanding their business and advising how ServiceNow can support their information-technology roadmap.
- Identify the appropriate specialist and support resources to involve in a deal and when to involve them.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
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Benefits
- Generous family leave
- Flexible PTO
- Matched Donations
- Retirement benefits
- Annual learning stipends
- Paid volunteer time