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Full-Time

Servicenow Business Process Architect

UK

Confirmed live in the last 24 hours

NewRocket

NewRocket

501-1,000 employees

ServiceNow solutions for business challenges

Financial Services
Consulting
Government & Public Sector

Senior

Remote in UK

Category
Project Management
Strategy Development
Business Development
Business & Strategy
Required Skills
Sales
Communications
Requirements
  • Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
  • Experience and well versed in ITSM programs and demonstrating value to an organization
  • Strong knowledge of business process architecture principles for cloud-based platforms
  • Strong interpersonal, organization, facilitation, and presentation skills
  • Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
  • Ability to assess and mitigate risk
  • Effective facilitation, coaching and mentoring skills with ability to motivate a team
  • Strong problem-solving skills: ability to simplify complex situations
  • Comfortable working in a matrixed organization
  • Strong relationship management skills with all levels
  • Ability to lead a group of teams located across multiple time zones
  • Comfortable working with ambiguity and change
  • Experience facilitating executive level workshops
  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
  • ServiceNow sales certifications and/or Presales certifications
  • ServiceNow CSA (Nice to have!)
  • ServiceNow CIS (Nice to have!)
Responsibilities
  • Facilitate executive level workshops, translating business requirements into prioritized outcomes
  • Conduct workshops and lead multiple implementations from a customer strategy standpoint
  • Lead customers in process definition and mapping
  • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
  • Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
  • Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)
  • Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
  • Collaborate with the Practice Capability Lead to help develop and improve capability offerings
  • Support PMs by assisting in the planning and management of implementation projects
  • Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

NewRocket is a leader in leveraging the ServiceNow platform to address broad business challenges across various sectors. By focusing on aspects such as technology excellence, enhancing customer and employee experiences, and bolstering security and risk resilience, NewRocket establishes itself as a formidable workplace, particularly suited for those who appreciate an environment that values technical excellence and innovative solutions to improve operational efficiency and automation.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Vista, California

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

8%

Benefits

Competitive compensation

Health, dental, vision, & disability

Retirement savings

Flexible PTO

Continued learning

Remote friendly

Employee Matter Program

Boosted on-boarding program