Sonic

Diversified automotive retail and service provider

Parts Counterperson

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeBaytown, TX, USAIn-person

About the Job

Requirements

At least 1 year of experience in an automotive dealership parts department.
Strong customer service skills and the ability to build rapport and assist customers.
Knowledge of automotive parts and their applications.
Familiarity with inventory management systems and basic computer skills.
Detail-oriented with organizational and multitasking abilities.
Must be authorized to work in the United States.
Must undergo pre-employment drug testing, a background check, and a motor vehicle record check.
Must be available Monday through Friday from 8 a.m. to 6 p.m., participate in a Saturday rotation from 7 a.m. to 4 p.m., and work weekends as required.

Responsibilities

Assist customers at the parts counter, address inquiries, and advise on parts selection.
Handle phone inquiries and provide information about parts availability, pricing, and compatibility.
Process parts orders accurately and efficiently, ensuring timely delivery to customers and service technicians.
Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments.
Monitor and maintain inventory levels to meet customer demand.
Conduct stock checks, reconcile discrepancies, and update inventory records in the dealership's system.
Use technical knowledge to help customers and service technicians identify correct parts for repairs and maintenance.
Stay informed about new products and advancements in automotive parts.
Handle cash and process payments accurately, providing receipts to customers.
Coordinate parts orders and communication with the service and sales departments.

Job Description

Summary:

The Parts Counterperson provided exceptional service at the parts counter, assisting customers with inquiries, processing orders, and ensuring the seamless flow of parts to our service technicians. Your role will involve maintaining optimal inventory levels, collaborating with vendors, and staying informed about the latest automotive advancements.

Duties and Responsibilities:

Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection.
Handle phone inquiries and provide information on parts availability, pricing, and compatibility.
Efficiently and accurately process parts orders, ensuring timely delivery to customers and service technicians.
Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments.
Monitor and maintain adequate levels of inventory to meet customer demand.
Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership's system.
Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance.
Stay informed about new products and advancements in automotive parts to provide up-to-date information.
Handle cash and process payments accurately, providing customers with receipts for transactions.
Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders.

Qualifications

Qualifications:

1+ years of experience in automotive dealership parts department.
Strong customer service skills with the ability to build rapport and provide excellent assistance.
Knowledge of automotive parts and their applications.
Familiarity with inventory management systems and basic computer skills.
Detail-oriented with excellent organizational and multitasking abilities.
Must be authorized to work in the USA
Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Additional Information

Schedule:

Full-time
Monday through Friday from 8am - 6pm
Saturday rotation from 7am-4pm
Weekend availability required

Benefits:

Medical, dental, vision insurance
401k plan with company match
Paid Time Off accrual
Sundays off
Closed for Thanksgiving day and Christmas day
Employee discounts on purchasing and leasing cars
Opportunities for career advancement within a Fortune 500 company

*All your information will be kept confidential according to EEO guidelines*

Compensation: 45000 to 70000 (USD) (YEARLY)

About the Company

Sonic

Diversified automotive retail and service provider

Sonic Automotive operates as a large, diversified automotive retail and service company in the United States, selling vehicles and providing automotive services, parts, and powersports products. It supports the full customer journey—from discovery to purchase to ongoing maintenance—using technology platforms and trained teammates to streamline buying, service scheduling, financing, and parts operations. The company differentiates itself through scale, a broad mix of brands, a wide store network, and ongoing tech-driven improvements that enhance guest experiences across many locations. Its goal is to become the most valuable diversified automotive retail and service brand in America, delivering ownership dreams and happiness to guests and teammates through expanding platforms, programs, and people.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Charlotte, NC
Founded: 1997

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