Rosewood Hotel Group

Global luxury hotel management and brands

Concierge and Transportation Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

A degree or higher diploma in Hospitality or Tourism management is advantageous.
At least 4–5 years of relevant experience in a sizeable luxury hotel, including at least 2 years in a similar capacity.
Active membership in Les Clefs d'Or is advantageous.
Proficiency in English, Putonghua, and Cantonese is essential.
Proven managerial abilities in people management, strategic planning, and problem solving.
Professional manner with strong communication, presentation, interpersonal, and problem-solving skills.

Responsibilities

Lead the concierge team in delivering concierge, bell, airport, and driveway services.
Maintain familiarity with hotel services and facilities, tours, transportation, and restaurant recommendations.
Provide guests and other departments with detailed, accurate information on services and facilities within and outside the establishment.
Develop ideas to improve and strengthen the Concierge team, update standard operating procedures, and implement them.
Handle guest problems or complaints in an understanding and hospitable manner, ensuring they are resolved and followed through.
Represent Rosewood Hong Kong professionally, courteously, and efficiently.

Essential Duties and Responsibilities

Experienced in leading the concierge team in delivering exceptional concierge services, bell services, airport services and driveway services.
Possess a high degree of familiarity in connection with hotel services and facilities, tours, transportation and restaurant recommendations.
Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment.
Continuously strive for new thoughts and ideas to improve and strengthen the Concierge team, up-date standard operating procedures and implement them.
Handle any guest problems or complaints in an understanding and hospitable manner and ensure they are resolved and followed through.
At all times strive to represent Rosewood Hong Kong in most professional, courteous and efficient manner.

Requirements

Degree or Higher Diploma in Hospitality or Tourism management is an advantage.
Minimum 4-5 years’ relevant working experience in a sizeable luxury hotel, with at least 2 years in similar capacity.
Active membership in Les Clefs d'Or is advantageous.
Proficiency in English, Putonghua and Cantonese is essential.
Proven managerial abilities in people management, strategic planning and problem solving.
High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills.

About the Company

Rosewood Hotel Group

Global luxury hotel management and brands

Rosewood Hotel Group operates a global portfolio of luxury hospitality brands, including Rosewood (ultra-luxury), New World Hotels & Resorts (upper-upscale), Asaya (integrated wellness), and Carlyle & Co. (private members club). It manages about 60 properties across 26 countries, with more than 30 new properties in development. The company runs high-end hotels and wellness and private club experiences, delivering guest stays and curated programs that reflect local culture and place. Its approach centers on Relationship Hospitality—genuine, heartfelt interactions—and integrating the story and geography of each destination into its experiences, supported by a commitment to DEI and positive community impact. The goal is to create a future where people and places enrich one another, to make meaningful, lasting relationships with guests and destinations, and to expand its global footprint while honoring local culture and advancing positive impact.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Hong Kong
Founded: 2016

Recently Posted Jobs

Explore more opportunities at Rosewood Hotel Group

See more jobs