Corporate Synergies

National employee benefits brokerage and consultancy

Employee Benefits Account Manager

Insurance Sales & AgencyConfirmed live in the last 24 hours

Full-timeTimonium, MD, USAIn-person

About the Job

Requirements

A bachelor's degree is preferred.
Have 1–3 years of experience working with a health and welfare carrier, broker, employee benefits administrator, or in a human resources or benefits role.
Hold the state-specific Resident Life & Health License.
Be able to model financial implications from benefit programs.
Be comfortable negotiating with insurance carriers.
Be proficient in Microsoft Office, including Excel, PowerPoint, and Word.
Have a basic understanding of general business and financial concepts.
Be able to create, organize, and manage a project plan.
Have a basic understanding of strategy and long-term planning.
Be able to meet deadlines and delegate when necessary.
Be able to establish relationships with internal and external stakeholders.
Have strong oral and written communication skills.
Be able to multitask and maintain composure under pressure while switching between clients and tasks to meet deadlines.
Be able to identify problems and create effective solutions.
Be able to learn new skills quickly.
Be well organized, responsive, and attentive to detail.

Responsibilities

Manage client life-cycle deliverables, with oversight from the Benefit Consultant and Team Lead, to support successful retention of an assigned book of business.
With guidance and supervision, work on client deliverables of increasing complexity.
Complete training and professional development to gain exposure to strategic account planning, effective communication, project management, industry and product knowledge, and regulatory compliance.
Identify and declare an area of focus or subject-matter expertise.
Maintain client files and internal systems according to standard protocols, processes, operating standards, data standards, and filing requirements.
Work with the team throughout client onboarding, ongoing support, and renewal to execute day-to-day service deliverables for all coverage lines and products.
Support the Team Lead in understanding client goals and objectives and developing a multi-year strategic plan or roadmap.
Define an annual service-delivery calendar in support of the multi-year strategic plan.
Prepare client deliverables using team expertise, available tools, established standards, and work products; manage client expectations and ensure timely delivery in accordance with the client life cycle.
Communicate and present findings, analysis, and recommendations in meetings, calls, and emails, including setting agendas and following up with internal and external stakeholders.
Prepare standard and ad hoc reports and other client-related projects as needed.
Develop, cultivate, and maintain strong client and vendor relationships.
Review employee education and communication materials, including benefit guides, at various times throughout the year, such as open enrollment.
Research, respond to, and resolve client inquiries and service-related issues independently, involving more experienced team members and resources when necessary.
Manage contact information for client stakeholders to support client satisfaction and thought leadership.
Work with the Team Lead and Producer to create, periodically review, update, and manage the Internal Account Plan to identify and address gaps.
Interact with carriers and vendors on behalf of the client and team.
Identify and leverage resources for upsell opportunities.
Reconcile client revenue monthly by comparing BenefitPoint with Finance Accrued Revenue.
Develop new benefit solutions with guidance.

Desired Qualifications

A bachelor's degree.

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their team in the Timonium, MD.

The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day-to-day service-related activities that are necessary to support Sales, Account Management and Underwriting with the retention/growth efforts associated with of multiple assigned client accounts (Book of Business).

Essential Functions:

Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate). 
With guidance and supervision, work on client related deliverables of increasing complexity. 
Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management. 
Identify and declare area of focus/subject matter expertise. 
Maintain up-to-date client files/internal systems in accordance with CSG’s standard protocols. 
Compliance with CSG’s processes and operating standards.

Essential Duties:

As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by:
- Supporting the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap)
- Defining an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap)
- Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle  
- Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up)
- Prepare standard and ad-hoc reports and other client related projects (as needed)
- Developing, cultivating and maintaining strong client/vendor relationships 
At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).   
Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary. 
Maintain internal systems (i.e., BenefitPoint and Oracle) and client files in accordance with CSG’s data standards and filing requirements. 
Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership. 
In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan. 
Interact with carriers and vendors on behalf of the client and the team. 
Ability to identify and leverage resources appropriate for upsell opportunities. 
Responsible for reconciling client revenue monthly (BenefitPoint vs. Finance Accrued Revenue).  
Develop new and creative benefit solutions with guidance.

Competencies & Qualifications:

Strong attention to detail, well organized and responsive
Ability to model financial implications from benefit programs 
Comfortable in negotiating with insurance carriers 
Ability to identify problems and create effective solutions 
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Ability to quickly learn new skills
Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary 
Ability to establish relationships with internal and external stakeholders
Strong oral and written communication skills
Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines
Possesses a basic understanding of general business and financial concepts
Ability to effectively create, organize and manage a project plan
Basic understanding of strategy and long-term planning

Education & Experience:

Bachelor’s Degree preferred
1–3 years of experience working with a health and welfare carrier, broker, employee benefits administrator, or in an HR/benefits role
State Specific Resident Life & Health License is required

This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees.

Pay Transparency Range

$70,000—$90,000 USD

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

Pay Transparency Range 70000 - 90000 USD

About the Company

Corporate Synergies

National employee benefits brokerage and consultancy

Corporate Synergies helps employers manage employee benefits and health insurance on a national scale. The consultancy guides organizations through plan design, regulatory compliance, and vendor management, offering high-touch engagement and tailored solutions along with innovative funding options to meet HR and budgeting needs. The company earns consulting fees, carrier commissions, and ongoing service fees for program management and support. It differentiates itself through over 20 years of experience, a broad national footprint, and a commitment to providing expert advice and customized benefit programs under the leadership of Andrew Bloom. The goal is to improve the benefits experience for employees while helping employers optimize and control costs in their benefits programs.

Company size: 201-500
Company stage: Growth Equity (Venture Capital)
Total funding: Not listed
Headquarters: Camden, NJ
Founded: 2003

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