Operational Performance Improvement Consultant

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

Operational Performance Improvement (OPI) Consultant, Hybrid, Baptist Jacksonville

Baptist Health is seeking an Operational Performance Improvement (OPI) Consultant to join our team at our downtown Jacksonville campus.

This is an exciting opportunity for a collaborative, results-driven professional who is passionate about improving healthcare operations, enhancing patient care, and driving meaningful organizational change.

In this role, you will partner with multidisciplinary teams and organizational leaders to identify improvement opportunities, streamline processes, and support initiatives that enhance quality, efficiency, and overall performance. Using standardized, evidence-based tools and methodologies, you will help drive sustainable improvements that positively impact patients, team members, and organizational outcomes.

Job Responsibilities:

As an Operational Performance Improvement Consultant, you will:

• Serve as a collaborator, communicator, facilitator, and change agent to support organizational improvement initiatives.
• Partner with leaders and multidisciplinary teams to identify opportunities for operational and performance improvement.
• Support patient care, quality, and performance-related initiatives through the application of standardized, evidence-based tools and processes.
• Evaluate existing workflows, practice patterns, and operational processes to identify opportunities for improved efficiency and effectiveness.
• Apply Lean principles and process improvement methodologies to support continuous improvement initiatives.
• Analyze performance data, identify trends, and communicate findings and recommendations to key stakeholders.
• Provide ongoing feedback and guidance regarding outcome measures, action plans, and sustainability strategies.
• Facilitate group discussions, improvement activities, and collaborative problem-solving sessions.
• Facilitate improvement efforts focused on optimizing processes, enhancing patient experiences, and improving organizational performance.
• Support the implementation and sustainability of process improvements through effective communication, collaboration, and change management.

Experience Requirements:

• At least 2 years of relevant experience with measurable success in process improvement, healthcare operations, quality improvement, or project management; typical experience is 2–4 years.
• A master's degree with similar relevant experience may be considered in lieu of the required years of experience.
• Knowledge of Lean principles and basic improvement methodologies.
• Experience supporting group facilitation and discussions related to improvement activities.
• Proficiency in Microsoft Excel, PowerPoint, and related productivity tools, with the ability to analyze data and communicate findings.

Education and Certification Requirements:

• Bachelor's degree in Healthcare Administration, Business, Engineering, Operations Management, or a related field; equivalent relevant experience may be considered.
• Lean Six Sigma Green Belt certification or ability to obtain certification within 12 months of hire.

Preferred Qualifications:

• Experience in a hospital, ambulatory practice, or integrated healthcare system.
• Lean Six Sigma Green Belt certification at the time of hire.
• At least one documented process improvement project demonstrating measurable results.
• Experience with Power BI, Visio, Minitab, or comparable tools.
• Familiarity with DMAIC, PDSA, and structured change management methodologies.

Primary Location:

Downtown - Pavilion
836 Prudential Dr
Jacksonville, FL 32207
United States of America