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Duck Creek closes fiscal year 2026 with record bookings as insurers accelerate core Systems modernization and Agentic AI adoption. Company marks one of its strongest quarters and largest years of new bookings in company history, fueled by cloud modernization and AI-driven customer wins BOSTON, Sept. 16, 2026 /PRNewswire/ - Duck Creek, the intelligent core of insurance, today announced it closed fiscal year 2026 on August 31 with the one of the largest years of new bookings in company history, including a record quarter of new bookings in Q4 FY26. Annual recurring revenue grew 15% year-over-year and net revenue retention reached 111%, reflecting accelerating demand for Duck Creek's intelligent core platform across its core, specialty and agentic solutions. The record momentum in FY26 was driven by continued cloud adoption; expansion within existing customers, who moved additional lines of business and premium onto the Duck Creek platform; new logo wins across global markets; and record cross-sell and adoption of Duck Creek's data and AI products. "Fiscal year '26 was a defining year for Duck Creek, with one of our strongest quarters of new bookings in company history reflecting the deliberate investments we have made in innovation and growth," said Hardeep Gulati, Chief Executive Officer of Duck Creek. "AI is not diminishing the value of the insurance core. It is making the core more critical than ever. As carriers prepare their businesses for AI, Duck Creek is uniquely positioned to deliver the secure, cloud-native foundation where intelligence can operate, decisions can be governed, and growth can accelerate." The company's Agentic AI Platform also gained momentum in FY26, expanding Duck Creek's ability to help insurers deploy and govern AI across the insurance lifecycle. The July acquisition of Send Technology Solutions also extended the platform into AI-native underwriting orchestration, connecting submission intake, triage, enrichment, risk assessment, and policy execution. Together, Duck Creek and Send give commercial, specialty, and complex-risk insurers a unified foundation to make faster, more profitable underwriting decisions. Additional highlights from fiscal year 2026 include: * Recorded double-digit new customer wins and existing customer expansions across core, specialty, and AI-powered solutions. * Expanded customer base to include 7 of the top 10 North American insurers and more than 33 of the top 50. * Named new customer wins across core, specialty, and payments, including Millers Mutual Insurance, Fortegra, Indigo Insurance, Frankenmuth Insurance, Anchor Group Management, Country-Wide Insurance, and Southern Trust. * Completed the July 3, 2026 acquisition of Send Technology Solutions Ltd., an AI-native underwriting orchestration platform extending Duck Creek's agentic capabilities across the underwriting lifecycle. * Demonstrated the P&C industry's first neuro-symbolic AI platform accelerating AI adoption across P&C insurance. * Announced the availability of new agentic experiences including the Agentic Product Configurator which accelerates new product development by over 50%. * Capricorn Mutual, Encova Insurance, and New Zealand's Medical Assurance Society (MAS) and more went live on Duck Creek's platform. * Brought the market-leading reinsurance solution to the cloud with the general availability of Duck Creek Reinsurance with Active Delivery, giving insurers continuous access to innovation without disruptive, costly upgrade cycles. * Record attendance at Formation '26, drawing more than 800 insurance professionals, ecosystem partners, and industry leaders. * Continued global expansion with deepened commitment to the London Market and continued investment in Duck Creek's Multi-Country Layer architecture to support insurers scaling internationally. Industry Recognition: * Winner of the 2025 IDC FinTech Real Results Award for Insurance Transformation. * Named a Leader in the Everest Group 2025 Underwriting Orchestration Products PEAK Matrix(R) Assessment. * Duck Creek Loss Control was named a 2026 Insurance Luminary finalist by PropertyCasualty360. * Earned a third consecutive XCelent Award in Celent's Claims Systems Vendors: North America P&C Insurance report, recognizing Duck Creek Claims for its advanced technology and breadth of functionality. * View the latest Gartner(R) Magic Quadrant(TM) for SaaS P&C Insurance Core Platforms, North America, which positions Duck Creek as a Leader. Additional Resources: * Explore Duck Creek Technologies on our blog. * Read Duck Creek's latest company news. About Duck Creek Duck Creek is the intelligent core that leading insurers choose to build on. Purpose-built for property and casualty (P&C) and general insurance, Duck Creek unifies the full insurance lifecycle on a single platform with one data foundation. As an agentic platform, it connects intelligence across underwriting, policy, billing, claims, and payments workflows where decisions are made and compliance is non-negotiable. Duck Creek enables carriers to launch products faster, adapt quickly to change, and grow with precision and confidence. Solutions are available individually or as a full suite via Duck Creek OnDemand. Visit www.duckcreek.com and follow Duck Creek on LinkedIn, X and BlueSky. SOURCE Duck Creek

Duck Creek wins third consecutive XCelent Award in Celent's Claims Systems Vendors report. Company earns two XCelent Awards for advanced technology and breadth of functionality, in addition to earning the highest-level rating from Celent's 2026 Report BOSTON - September 9, 2026 - Duck Creek, the intelligent core of insurance, has earned several significant distinctions in Celent's recent Claims Systems Vendors: North America P&C Insurance, 2026 report. Achieving a Luminary rating in Celent's Technical Capabilities Matrix, the highest possible rating, Duck Creek is recognized as "a powerful claims solution that uses modern technology and offers comprehensive features." Duck Creek also earns XCelent awards in two categories, Advanced Technology and Breadth of Functionality, the third consecutive time Duck Creek received recognition from Celent for its Claims solution. "Celent's recognition validates the direction we've taken with Duck Creek Claims, particularly as we continue building agentic AI deeper into the claims workflow," said Jose Lazares, Chief Product Officer of Duck Creek. "From AI-powered summarization to a claims intelligence portlet that brings third-party fraud and complexity models directly into the adjuster's workflow, we're focused on giving carriers technology that keeps pace with how claims actually get handled." Duck Creek is also advancing claims intake with Agentic FNOL, an AI-Native capability that helps carriers orchestrate and automate the first notice of loss process across personal and commercial lines. By capturing loss details in a conversational multi-channel intake process, Agentic FNOL enriches and validates information, identifies potential fraud and anomalies, and routes each claim to the appropriate next action or flagged for user review. This reduces manual re work effort and accelerates resolution, helping carriers create more complete, adjuster-ready claim records faster. An Award-Winning Platform Celent, a global research and advisory firm for the financial services industries, aims in its 2026 Claims Systems Vendor report to analyze the capabilities of claims administration solutions active in the insurance marketplace, evaluating vendors based on functionality, technology architecture, and customer base and support. The report points to several areas where Duck Creek Claims stands out, including: * AI-powered summarization built on the Mistral Small 3.1 LLM, embedded directly in the adjuster workflow via a "Summarize" button * A claims intelligence portlet that brings third-party AI models for fraud detection, claim complexity, and predictive inspection routing directly into the claim screen * A loss intake API supporting both incomplete FNOL submissions and a complete route that triggers straight-through automation * Multi-channel intake, including mobile, portal, email, and third-party vendor submission * LexisNexis integration that automatically pulls in police reports to pre-populate claim fields * Early duplicate detection via ISO claim search and a "Key Facts" section to flag claim complexity up front * Straight-through processing from FNOL, including support for subrogation, liability, and payments "Achieving value from investments in advanced AI comes from improving the user experience for crucial knowledge workers like claims adjusters," says Nathan Golia, senior analyst for P&C insurance at Celent. "Duck Creek's claims intelligence portlet and AI summarization tools give adjusters practical, configurable ways to act on third-party models for fraud, complexity, and inspection routing, right at the point of decision-making." Celent's Technical Capability Matrix measures the sophistication and breadth of technology and functionality for leading claims administration systems being used or actively sold to insurers in North America and rates them accordingly. Duck Creek's P&C insurance claims administration system earned the highest rating achievable through the matrix, a Luminary-level distinction that Celent reserves for the strongest performers across both criteria. About Duck Creek Duck Creek is the intelligent core that leading insurers choose to build on. Purpose-built for property and casualty (P&C) and general insurance, Duck Creek unifies the full insurance lifecycle on a single platform with one data foundation. As an agentic platform, it connects intelligence across underwriting, policy, billing, claims, reinsurance, and payment workflows where decisions are made and compliance is non-negotiable. Duck Creek enables carriers to launch products faster, adapt quickly to change, and grow with precision and confidence. Solutions are available individually or as a full suite via Duck Creek OnDemand. Visit www.duckcreek.com and follow Duck Creek on LinkedIn and X. Media Contacts: Marianne Dempsey / Tara Stred

Southeast Asia's reinsurance management faces hidden gap. By Siti Zulaikha September 1, 2026 Insurers across Southeast Asia may be leaving significant recoveries on the table due to outdated reinsurance management methods. Christian Erickson, managing director for APAC at Duck Creek Technologies, believes many organizations only discover missed claims after implementing a modern platform. In markets like Singapore, Thailand, Malaysia, and the Philippines, this issue is more prevalent than the industry acknowledges. Missed opportunities in the region. According to Erickson, Duck Creek customers who retrospectively reviewed their activities using new software identified substantial volumes of recoveries they had failed to claim. This oversight could have cost insurers millions of dollars annually over many years. The core mechanics of ceded reinsurance administration remain stable, but the surrounding environment has shifted. Legacy approaches, including spreadsheets, were once deemed sufficient but are now described as unfit for purpose given the increased pressure on ceding insurers. The implementation cost of modern systems is often offset almost immediately. For Southeast Asia's non-life insurers, the question is no longer whether legacy methods are adequate, but how much they have already cost. Singapore presents a unique case, with its strong connection to international markets like Lloyd's. New technology that offers improved processes could allow these specialty insurers to unlock more value than they currently extract from their existing programmes. Duck Creek's solution integrates directly into the Lloyd's Outwards Reinsurance Scheme, potentially allowing for more direct interaction with the Lloyd's platform. In contrast, Thailand and Malaysia are growing markets that have recently faced catastrophe events. Legacy methods here have prevented insurers from accessing favourable reinsurance contracts or maximising claims recoveries. This contributes to tighter risk selection, higher premiums, and poorer outcomes for customers. Malaysia is currently undergoing a regulatory transition under Bank Negara Malaysia, focusing on market penetration and modernisation through tariff removal and the strengthening of international standards like MFRS 17 and RBC 2. These changes place ceded reinsurance at the centre of capital management and new reporting requirements. Modern solutions give finance and management teams a single, transparent view of contracts, exposures, partners, and financial impact. This visibility highlights opportunities for better capital management and generates standardised reports that satisfy global regulatory requirements. Erickson emphasized that "modernisation" should not be an abstract ambition; he outlined a fairly specific set of capabilities he considers non-negotiable for any platform sold to a serious regional insurer today.