Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Operation Manager

Accounts Payable/ReceivableConfirmed live in the last 24 hours

Full-timeSanya, Hainan, ChinaNo salary listedIn-person

About the Job

Requirements

Strong interpersonal and problem-solving abilities.
Excellent hotel product knowledge.
Highly responsible and reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs while remaining calm and courteous.
English language skills.

Responsibilities

Support the company’s philosophy and culture through the Pillars of Legendary Quality Experiences to ensure guest satisfaction and achievement of the mission statement.
Develop, communicate, and monitor compliance with hotel credit policies across departments.
Monitor special billing arrangements for groups and conventions, ensuring postings align with customer contracts, and reconcile master accounts for in-house conferences daily where appropriate.
Review the daily high-balance report for in-house guests and liaise with the front office department on necessary action.
Monitor and pursue collection of overdue accounts, keeping receivables within hotel credit terms and approved credit limits, and liaise with the Financial Controller about concerning balances.
Review the city ledger for client short payments, investigate, and take necessary follow-up action, including processing approved rebates promptly.
Prepare collectability analysis for the monthly doubtful debt provision calculation.
Arrange monthly credit meetings, highlight monthly performance, bad debts, permanent folios, and outstanding staff accounts, discuss accounts of concern, and prepare meeting minutes.
Respond to and resolve accounts receivable, credit card, and commission queries promptly.
Ensure client invoices, including invoices for hotel retail-space tenants, are issued promptly with appropriate supporting documentation.
Ensure the daily cheque list processed by Accounts Receivable reconciles to cheques received by the General Cashier, and ensure payments are correctly applied within the City Ledger, Guest Ledgers, and Advance Deposits Ledger.
Prepare travel-agent commissions for payment promptly.
Print and file month-end reports for the city ledger, guest ledger, and advance deposits.
Ensure monthly statements are sent to clients with outstanding receivable balances.
Process applications for credit facilities for companies, groups, and functions.
Respond to and resolve accounts queries in conjunction with Accounts Receivable.
Action daily charge requests from Reservations and the Front Desk.
Investigate recurring accounts queries, such as rate-related issues, determine the cause, and take corrective action, such as improving communication with Sales and Reservations.
Reconcile payment discrepancies and take action to resolve them; do not allocate overpayments or unallocated cheques to another account or invoice, and leave unresolved items floating until they can be resolved.
Follow up on overdue accounts, taking legal action if necessary.
Prepare management reports for month-end analysis of accounts receivable and provide documentation for credit meetings.
Perform other tasks assigned by Management.
Ensure the balance and accuracy of the hotel’s financial operations and corresponding records through daily audit procedures.
Assist with general-ledger and month-end closing activities, reporting, and accurate daily revenue reporting in collaboration with revenue-generating departments.
Ensure adherence to revenue policies and procedures in accordance with GAAP, governmental requirements, and Mandarin Oriental Hotel Group standards.

Operation Manager

Mandarin Oriental Sanya is looking for a Operation Manager to join our Finance Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About the job

Based at the Mandarin Oriental Sanya within the Finance Department in Sanya the Operation Manager is responsible for all the daily audit procedures necessary to ensure the balance & accuracy of all the financial operations and corresponding records of the Mandarin Oriental Sanya Hotel. Responsibilities include preparation of various daily reports, assisting in general ledger and month end closing activities and reporting and working closely with all revenue generating departments to ensure accurate daily reporting of Revenues for the Hotel. This individual must ensure adherence to proper revenue policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards.

As Operation Manager, you will be responsible for the following duties:

Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Develop, communicate and monitor compliance by all departments with hotel credit policies.
Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer contracts. Reconcile Master accounts for in house conferences daily where appropriate.
Review “High Balance” report for in house guests on a daily basis and liaise with front office department for any action required.
Monitor and pursue collection of overdue accounts to ensure receivable balances remain within hotel credit terms and approved credit limits. Liaise with Financial Controller in relation to any balances of concern.
Review city ledger to identify any short payments by clients. Investigate and take necessary follow up action, including timely processing of any rebates required after approval is obtained.
Prepare collectability analysis for monthly doubtful debt provision calculation.
Arrange monthly credit meeting highlighting monthly performance, bad debts, permanent folio, staff accounts outstanding and discuss any accounts causing concern for follow up and prepare document minutes of meeting.
Respond to and resolve accounts receivable, credit card and commission queries on a timely basis.
Ensure invoices are issued to clients on a timely basis, including any hotel retail space tenants, and together with appropriate supporting documentation.
Ensure daily cheque list processed by Accounts Receivable is reconciled to cheques received by General Cashier. Ensure payments are applied correctly within City Ledger and Guest Ledgers and Advance Deposits Ledger.
Prepare travel agent commissions for payment on a timely basis.
Print and file month end reports for city ledger, guest ledger and advance deposits.
Ensure statements are sent to clients with outstanding receivable balances on a monthly basis.
Process applications for credit facilities for companies, groups, functions, etc.
Respond to and resolve accounts queries in conjunction with accounts receivable.
Action daily charge requests from reservations and front desk.
Respond to and resolve accounts queries, if consistent pattern emerges in relation to rates for example – ascertain cause and take corrective action, e.g. improve communication with sales and reservations.
Reconcile payment discrepancies and take action to resolve any; Never allocate overpayments or unallocated cheques towards another account or invoice; if it cannot be resolved immediately, leave it floating.
Follow up on overdue accounts – to legal actions if necessary.
Prepare management reports for month end analysis (A/R Analysis) and to provide documentation for Credit Meeting.
Perform any tasks as assigned by the Management

As Operation Manager, we expect from you:

Strong interpersonal and problem-solving abilities.
Excellent Hotel product knowledge.
Highly responsible & reliable.
Works well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, always remaining calm and courteous.
English language skills

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

A competitive salary and benefits packages
Annual Leave and Public Holidays
Social Insurances and Housing Fund
Free accommodation and meals

We’re Fans. Are you?

About the Company

Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company size: 10,001+
Company stage: IPO
Headquarters: Hong Kong
Founded: 1963

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