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Uber Freight

Logistics platform connecting carriers with shippers

IT Associate 1

IT Service Desk & End User SupportPosted on Nov 12
Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

  • A completed bachelor's degree is required.
  • The candidate must have 0–1 years of related experience.
  • The candidate must have basic English proficiency.
  • The candidate must have experience troubleshooting hardware and replacing hardware in desktop and laptop computers.

Responsibilities

  • Coordinate and provide multiple levels of technical assistance to company personal-computer users through desktop and remote support.
  • Focus primarily on daily IT operations and end-user support.
  • Respond to IT tickets, provide on-site assistance, troubleshoot common technical issues, and follow up on employee requests.
  • Assist with employee onboarding and offboarding, account provisioning, access requests, and application support.
  • Update IT inventory records, prepare and assign equipment, track hardware, and coordinate replacements.
  • Assist users with basic TMS-related issues and support daily IT operations.
  • Support equipment deployments and office technology initiatives, maintain documentation, and coordinate with other IT teams.
  • Provide Level 1 troubleshooting and hardware and software support, manage IT assets, support Google Workspace, provide basic TMS assistance, and support office technology deployments and projects.

Desired Qualifications

  • Experience installing software, patches, and updates on desktops, laptops, and servers.
  • Experience troubleshooting basic network issues, software problems, and printing issues.
  • Customer service experience.

About the Company

Uber Freight

Logistics platform connecting carriers with shippers

Uber Freight operates a digital logistics marketplace that connects shippers needing to move goods with carriers with available truck capacity. It streamlines the process of booking, managing, and paying for freight shipments through a single platform, serving a range of customers from small businesses to large enterprises. The platform matches shipments with carriers, offers dynamic pricing, and provides visibility, routing, and payment features to simplify transportation management. Unlike traditional brokers, Uber Freight leverages a large, integrated network and real-time data to enable fast, transparent transactions with scalable capacity. The company's goal is to make freight shipping faster, more transparent, and cost-efficient by bringing demand and carrier capacity together in one digital marketplace.

Company size
5,001-10,000
Company stage
Series A
Total funding
$500M
Headquarters
Chicago, IL
Founded
2017

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