Beneficiary Support Coordinator 1

JOB SUMMARY

• Assist clients with inquiries in a compassionate, timely, and professional manner 
• Meet customer service objectives to ensure positive business growth and development
• Promote a cohesive team-driven environment
• Support day-to-day operations and client advocacy

JOB DUTIES

• Effective written and verbal communication
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Bilingual preferred
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s in Social Science or equivalent preferred but not required
• Prior Medical Billing, Insurance Billing, and/or Contact Center experience preferred
• Be able to successfully pass a background screening
• Bilingual in any of the following languages is a plus: Spanish, Russian, Khmer, Mandarin, Laotian, Vietnamese, Somali, and Korean.  You must be able to display the ability to fluently read, write, and speak in both English and Spanish (or any of the following: Russian, Khmer, Mandarin, Laotian, Vietnamese, Somali, Korean).

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.