Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Beneficiary Support Coordinators assist with daily intake and referral processes to set beneficiaries up for services, coordinating their in-home care needs in compliance with the WA Cares Fund program rules. They maintain and coordinate a caseload of clients enrolled in the WA Cares Fund and conduct regular check-ins to update care plans as beneficiaries' needs change.

JOB DUTIES

Maintain and coordinate a caseload of clients enrolled in the WA Cares Fund
Coordinate beneficiaries’ in-home care needs in compliance with WA Cares Fund program rules, and contract requirements
Assist with daily intake and referral processes to ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and beneficiary advocacy
Ability to meet position requirements with little direct oversight
Collaborate with stakeholders regarding the delivery of services
Effective written and verbal communicator
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Market services to referral sources as needed
Maintain necessary skills and knowledge to coordinate workflow
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external beneficiaries
Represent the company at stakeholder meetings, health fairs, and provider fairs
Enroll beneficiaries and employees in services, web portal, and EVV systems as needed
Conduct necessary beneficiary assessments and home visits as required
Bilingual preferred in various locations - any language
Answer and make phone calls and occasional video calls
Other duties as assigned

QUALIFICATIONS

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a Related Field preferred
1 year of previous experience working with individuals with disabilities or the elderly is preferred
A combination of education and experience

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the company

CDCN helps people who self-direct their in-home care by coordinating a nationwide network of caregivers and handling Medicaid payments. Clients and families choose how their home care is organized, and CDCN provides access to caregivers, scheduling, oversight, and payer support to implement that plan. The company differentiates itself with its national reach, large caregiver network (over 138,000), and focus on caregiver development and mission-driven values, supported by a long history since 1990. Its goal is to help people live safely, healthily, and independently at home by delivering personalized, in-home care.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Missoula, Montana

Founded

1990

Get referred to Consumer Direct Care Network

See people who can refer or advise you

Simplify's Take

What believers are saying

2025 employee ownership supports retention and recruiting in a labor-starved caregiving market.
Expanded 2026 Tennessee website and program workflows improve caregiver onboarding and compliance.
2026 state contract renewal visibility supports cross-selling new Medicaid waivers and brokerage services.

What critics are saying

State Medicaid rate pressure hits TennCare fees on July 1, 2026, squeezing margins.
Washington's 2025-2027 SEIU contract raises labor costs and union bargaining leverage.
Large-state fiscal intermediary scrutiny after 2026 New York CDPAP fraud litigation threatens CDCN's model.

What makes Consumer Direct Care Network unique

2025 EOT gives employees over 30% ownership across 14 states.
CDCN serves self-directed in-home care for disability, chronic illness, and aging clients.
Tennessee contract runs through June 30, 2028, anchoring recurring Medicaid administration revenue.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Consumer Direct Care Network

Beneficiary Support Coordinator 1

About the job