Cermati.com

Financial product marketplace and application service

Field Collection

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeSamarinda, Samarinda City, East Kalimantan, IndonesiaNo salary listed

About the Job

Requirements

At least six months of experience in banking and/or multifinance; fintech industry experience is an added advantage.
Own a motor vehicle and hold at least a SIM C driving license.
Have at least a high-school education or equivalent.
Have communication and negotiation skills.
Have competence in field collection, particularly field collection for unsecured loans.
Have persistence and a strong orientation toward achieving targets.
Be able to work collaboratively in a team and have interpersonal skills.
Be familiar with computer applications and Microsoft Office.
Reside in Samarinda city.

Responsibilities

Visit debtors and deliver warning letters (SP) for accounts more than 60 days overdue to validate circumstances, analyze the case, and collect outstanding payment obligations.
Negotiate suitable payment options with customers.
Monitor debtors' payment promises according to delinquency periods and follow up to collect as promised.
Locate customers who cannot be reached at home or at the office.
Verify that all customer data is accurate, including telephone numbers and addresses.
Report and discuss visit and case-handling outcomes with a supervisor, and record each collection activity in the collection system.
Coordinate with internal collections and relevant units regarding debtor handling.

Desired Qualifications

Experience in the fintech industry.

Job Description

Mengunjungi debitur dan melakukan pengiriman Surat Peringatan (SP) dalam masa tunggakan > 60 hari untuk melakukan validasi kondisi, analisa dan penagihan pembayaran kewajiban debitor yang belum diselesaikan.
Menegosiasikan opsi pembayaran yang sesuai kepada nasabah
Memonitor janji bayar debitur sesuai dengan masa tunggakan dan menagih kembali sesuai janji bayar.
Mencari keberadaan pelanggan apabila tidak dapat ditemui baik di rumah maupun kantor
Memastikan semua data pelanggan benar termasuk nomor telepon dan alamat
Melaporkan dan mendiskusikan dengan atasan mengenai hasil kunjungan/penanganan. Membuat catatan atas setiap aktivitas penagihan ke dalam collection system.
Melakukan koordinasi dengan pihak internal collection maupun unit terkait sehubungan dengan penanganan debitor

Qualifications

Minimal pengalaman 6 bulan di bank dan/atau multifinance (mempunyai pengalaman di industri fintech akan menjadi nilai tambah)
Memiliki kendaraan bermotor dan minimal SIM C
Minimal SMU atau sederajat
Mempunyai kemampuan komunikasi dan negosasi yang baik
Mempunyai kompetensi yang baik terutama di bidang field collection (penagihan lapangan) untuk pinjaman tanpa jaminan
Memiliki persistensi dan orientasi yang kuat terhadap Pencapaian Target
Mampu bekerja sama dalam team dengan interpersonal skill yang baik
Familiar dengan penggunaan Aplikasi Komputer dan Microsoft Office
Domisili di Kota Samarinda

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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