IT Operations (1)

Purpose & Impact

Within JCDecaux UK, the role of the Technical Implementation Lead (TIL) is crucial for managing and ensuring the smooth rollout of system upgrades and overseeing the effective release management processes. The TIL ensures that technological improvements are implemented in a way that maximizes efficiency and reduces business disruption.

The role reports to the Technical Solutions Director (TSD) and works alongside the Enterprise & Solution Architect (ESA), Business Intelligence (BIL) and Data Services (DSL) Leads and, developers or external consultants within the Technical Solutions department.

The TIL manages a team of Legacy Application Support Consultants and Implementation Analysts

Key interactions include:

• Business Intelligence - to ensure that upgrades and releases support and enhance BI initiatives
• Data Services - to ensure data integrity and availability during and after system upgrades
• Developers or external consultants - to guarantee that cloud-based solutions align with implementation strategies

As part of JCDecaux UK, an evolving company, the TIL is instrumental in ensuring that technological advancements are introduced seamlessly, supporting ongoing business operations and strategic growth.

What you'll be doing...

Capabilities

Leadership

Ability to lead, motivate, inspire and manage a team of diverse technical professionals to continuously exceed customer expectations
Excellent communication skills, including the ability to articulate technical concepts to non-technical stakeholders.

Implementation Strategy & Planning

Develop and maintain a strategic plan for system upgrades, ensuring minimal disruption to business operations
Prioritize upgrades based on business needs, system vulnerabilities, and technological advancements
Keep abreast of technological trends to ensure JCDecaux's systems remain current and competitive

Operational Activities

Oversee the complete lifecycle of system upgrades, from planning to post-implementation review
Coordinate with various teams to ensure upgrades are in line with technical and business requirements
Establish protocols to test new upgrades in controlled environments before full-scale implementation

Release Management & Support

Lead the team of Implementation Analysts in effective release management, ensuring timely, efficient, and error-free releases
Serve as the primary point of contact for all implementation-related queries and issues
Review post-implementation feedback and make necessary adjustments to future upgrades

Vendor Management

Foster strong relationships with software providers, system vendors, and consultancy firms
Ensure third-party solutions and upgrades are in alignment with JCDecaux's technical requirements and standards

Quality Management

Commit to the continuous improvement of implementation practices by reviewing system performance, user feedback, and team inputs
Ensure thorough documentation of every system upgrade, outlining processes, challenges, solutions, and outcomes

Team Collaboration

Lead and mentor the team of Implementation Analysts, ensuring they are well-equipped to manage release processes
Collaborate closely with other department leads to ensure integrated and cohesive system upgrades
Share insights and gather feedback from teams to continually refine the implementation process

Stakeholder Engagement

Regularly update business stakeholders on upcoming upgrades, potential system downtimes, and expected improvements
Translate technical jargon into understandable terms for non-technical audiences
Develop and maintain strong relationships with business units, ensuring system upgrades align with their operational needs

Personal

Strong technical acumen with an ability to foresee and troubleshoot potential issues
Proficiency in English; French proficiency would be beneficial
Proven project management skills, with an ability to handle multiple projects concurrently
Detail-oriented with a focus on quality and user experience
Self-driven with a passion for technological innovation
Exceptional communication and team leadership skills

A little bit about you...

Qualifications & Experience

Degree in IT, Computer Science, Engineering, or a related field.
Extensive experience in system implementation, upgrade management, and release processes
Familiarity with cloud platforms, especially Azure
Demonstrated ability to lead technical teams and manage large-scale technical projects
Solid understanding of software development life cycle and release management protocols

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process….

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.

Technical Implementation Lead

JCDecaux

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