Ecommerce Merchant Specialist - Japan Market

Summary

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital Channels (Web and App). The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple’s iOS platform and payment features.

Minimum Qualifications

Bachelor degree or 3-5 years of sales or business development experience Japanese language fluency (reading, writing and speaking) with high English proficiency due to business needs to communicate with Japanese stakeholders

Preferred Qualifications

Solid understanding of Retail/e-commerce and/or Payment industries a plus Has regularly experienced payments using credit cards, Apple Pay, and other payment methods on Japanese merchant apps and websites over the past 1–2 years. Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations Actively listens to and deeply understands the voice of merchants, with the ability to translate their needs and pain points into actionable insights Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting Excellent problem solving skills with the ability to manage through ambiguities with attention to details Has a genuine interest in improving the overall customer journey within eCom shopping experiences — not limited to Apple Pay — and demonstrates strong attention to detail across the end-to-end on-site experience

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).

Responsibilities

Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch Identifying key players, and managing the end to end enablement process with merchants, and payment partners Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections) Establishing, developing, and maintaining positive business and customer relationships Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience Building and delivering a communication strategy to evangelize Apple Pay in an one-to-one or one-to-many format whether in person or via Webinars Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams Maintain merchants contacts and update pipeline status in the internal CRM system