Oldcastle BuildingEnvelope

Architectural glass and glazing systems manufacturer

Customer Service Representative 2

Customer SupportConfirmed live in the last 24 hours

Full-timeLos Angeles, CA, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
The ability to work at a fast pace and stay current with inquiries and follow-up tasks is required.
Knowledge of general pricing and margins, together with negotiating skills, is required.
A general understanding of glass systems is required.
The ability to navigate CRL’s website and business software to retrieve product and business transaction information is required.
The ability to stay organized and prioritize effectively is required.
Customer service skills, tact, discretion, and good self-expression are required.
Critical and independent thinking skills to anticipate and resolve issues are required.

Responsibilities

Provide domestic and export quotes to customers and convert quotes to orders.
Meet or exceed the service-level agreement turnaround time for quotes for the Core Product Group.
Maintain broad knowledge of Core Product Group products to offer customers.
Create urgency to prompt customers to release quotes to orders in a timely manner so CRL can meet the project’s critical path.
Consistently update notes each business day on open quotes and orders that are not resolved that day.
Exercise discretion and independent judgment during the business process, including qualifying, domestic or export quoting, closing, converting through project management, and communicating with CRL customers throughout all stages.
Maintain a manageable workload so the backlog does not exceed 24 hours for emails and returned voicemails.
Resolve product and service problems, process orders, and act as a customer advocate between customers and CRL.

Desired Qualifications

An associate degree is preferred but not required.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You Will Get To Do

The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.

Job Responsibilities

Providing domestic and export quotes to customers and converting quotes to orders
Meet or exceed SLA for quote turn around for Core Product Group
Maintain broad knowledge of Core Product Group products to offer customer
Create a sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the project's critical path.
Responsible for updating notes on any open quotes and orders that are not resolved within the business day on a consistent daily basis.
Manage requests with use of the following:
Exercise discretion and independent judgment during the business process:
Qualifying

Quoting (Export or Domestic)

Closing

Converting (Project Managing)

Effectively maintain communication with CRL customers during all business process stages.

Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails.

What We Are Looking For

High School diploma or equivalent, Associates Degree preferred but not required
Ability to work at a fast pace and stay current with all inquiries and follow up tasks
Knowledge of general pricing and margins applied and negotiating skills
General understanding of glass systems
Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
Must be organized and have the ability to prioritize effectively
Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues

Position Pay Range

$24—$25 USD

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Position Pay Range 24 - 25 USD

About the Company

Oldcastle BuildingEnvelope

Architectural glass and glazing systems manufacturer

Oldcastle BuildingEnvelope designs, engineers, and manufactures architectural glass and glazing systems for commercial buildings. Its offerings include architectural glass, windows, curtain walls, entrances, skylights, and structural glass walls, sold to architects, contractors, and building owners. The systems are installed as part of building envelopes and may include blast-resistant, hurricane-resistant, and security glazing, with technical support and project consultation to ensure proper integration. The company differentiates itself through a broad portfolio of glazing products, a nationwide U.S. footprint, and emphasis on safety and resilience in its solutions, backed by technical assistance and tailored project support. The goal is to provide high-quality, resilient building envelopes that meet client needs while supporting sustainability and safety in the built environment.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $300M
Headquarters: Dallas, TX
Founded: 1989

Recently Posted Jobs

Explore more opportunities at Oldcastle BuildingEnvelope

See more jobs