Avant

Online lending platform for unsecured loans

Customer Service Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeChicago, IL, USA$13.50 - $14In-person

About the Job

Requirements

At least one year of experience in a customer service environment; call center experience is preferred but not required.
A high school diploma is required.
Quality focus.
Problem-solving and analytical skills.
Good writing and verbal communication skills.
Listening skills.
Ability to multitask in a fast-paced environment.
Technical and troubleshooting abilities.

Responsibilities

Answer inbound customer calls about general information, loan status, and assistance completing loan applications by phone.
Handle inbound chats and help triage customer emails when selected for those channels.
Make outbound customer calls for special projects when assigned to that group.
Provide customer service with the goal of resolving issues in one call.
Answer customer questions about their accounts before application, during the application process, and after a decision has been reached.
Transfer calls to other departments as needed after attempting to assist customers with general questions.
Maintain knowledge of the company's products and services and provide customers with accurate information.
Troubleshoot technical issues and guide customers through the loan application as needed.
Stay up to date on changes to processes and procedures.

Desired Qualifications

A bachelor's degree is a plus.
Call center experience is preferred but not required.

Job Description

Customer Service Specialists at Avant Credit are responsible for answering inbound calls from our customers. The questions range from general information (password resets, asking for rates and information about our company), requesting status of their loan or asking for help to complete the application over the phone. In addition, Customer Service Specialists can be selected to work our inbound chats and help triage email that we receive from our customers. Lastly, we have a group that is specialized in making outbound calls to our customers. This team focuses on special projects due to their knowledge of our products as well as their technical expertise.

Customer Service Specialist Job Duties:

Provide excellent Customer Service to our customers when they call in (one call resolution).
Field any questions our customer have regarding their account (before the application process,
during and after a decision has been reached).
Transfer calls to other departments as needed after trying to assist the customer with general
questions.
Knowledgeable about our products and services
Provides accurate and correct information to our customers at all times
Display good technical abilities (troubleshooting) to assist customers in walking through the loan
application as needed.
Customer Service specialists are required to stay up to date on all changes to processes and
procedures.

Qualifications

High School Diploma required (Bachelor’s degree is a plus).
At least one year of experience in a Customer Service environment (preferably in a Call Center –
but not required).
Quality Focus
Problem Solving and Analytical skills
Good writing and verbal communication skills are a must.
Listening skills are a must
Multi – tasking in a fast pace environment.
Technical and Troubleshooting.

Additional Information

These positions have a starting pay of $13.50 - $14.00 (DOE) and offer great benefits like: Medical, Dental, 2 weeks paid Vacation, and more!

About the Company

Avant

Online lending platform for unsecured loans

Avant provides online lending services, offering unsecured personal loans from $2,000 to $35,000 and credit cards with limits from $300 to $1,000. Access is completely online, with a streamlined application and fast approval process. The company earns revenue from loan interest (9.95% to 35.99% APR) and credit card fees. Key differences from competitors include a fast, transparent application experience, strong customer support, and educational resources that help customers build credit. The overarching goal is to lower the barriers and costs of borrowing, making it easier for people to obtain funds, while helping them manage credit responsibly through clear terms and financial education.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $2.5B
Headquarters: Chicago, IL
Founded: 2012

Recently Posted Jobs

Explore more opportunities at Avant

See more jobs