Public Sector Account Manager - B2B Sales

What's The Role

The role of the Public Sector Account Manager, B2B is to develop/grow portfolio revenue and build strong, long-lasting relationships with government ministries, state-owned entities, municipalities, education, healthcare and other public bodies. The Account Manager owns their individual target, forecast, and ensures Liberty Business offers the right products and solutions to meet each client’s objectives while delivering an optimum financial return.

What You'll Do

Sales Planning, Forecasting & Reporting

• Achieve or exceed assigned sales targets and performance objectives, including signings orders, revenue growth, contract renewals, and accounts receivable collection goals.
• Lead the preparation, management, and presentation of customer proposals, ensuring accuracy, competitiveness, and alignment with customer requirements.
• Deliver weekly sales reporting and pipeline forecasting through CRM management tools, and supervise real-time updates to the CRM sales management system.
• Ensure up-to-date account plans and major opportunity plans are maintained for all Public Sector accounts.

Customer Relationships & Client Strategy

• Build and promote strong, long-lasting customer relationships by partnering with clients and understanding their needs, in order to increase portfolio revenues.
• Develop strong relationships with key decision makers of existing and prospective business clients to identify and establish continued business opportunities.
• Maintain a high level of market awareness, including industry trends, competitive activity, and emerging technologies, to identify growth opportunities and strengthen customer relationships.

Solution Selling, Tenders & Contracts

• Lead Public Sector tender and procurement responses for assigned accounts, including go/no-go decisions, and ensure compliance with applicable procurement regulations and ethical standards.
• Negotiate customer contracts, involving others as necessary, and help ensure compliance by all parties (LB, customer and partner).

Managing Internal Stakeholders/ Processes

• Collaborate with technical ops, finance, implementation and support teams to resolve complex customer issues, and queries.

What You'll Need

Qualifications & Experience

Essential

• Bachelor’s degree in Business, Engineering, IT, Telecommunications or a related field (or equivalent experience).
• 3-5 years of B2B sales experience in ICT/telecommunications, including selling to the public sector.
• Proven record of meeting or exceeding revenue targets on complex, high-value deals.
• Working knowledge of telecom and ICT solutions (connectivity, cloud, managed services, security, IoT).
• Proficiency with CRM and sales reporting tools.

Desirable

• Recognised sales methodology certification.
• Established network of public sector decision-makers.
• Experience with partner and channel ecosystems.
• Understanding of public procurement processes, tendering and frameworks.

Skills & Competencies

• Strategic commercial thinking: turns market insight into account and pursuit strategy.
• Consultative, solution-led selling: links technology to policy goals and citizen outcomes.
• Negotiation and influencing: manages long, multi-stakeholder sales cycles.
• Leadership and coaching: builds capability and engagement in a small team.
• Commercial and financial acumen: understands margin, pricing, contract risk and forecasting.
• Integrity and compliance mindset: upholds high ethical standards in a regulated environment.
• Communication: credible with executives, technical teams and government officials.

Key Performance Indicators

• Monthly recurring and Non- recurring Sales target
• Pipeline coverage and forecast accuracy
• Tender win rate and quality of bid submissions
• Customer retention, renewals and satisfaction
• Timeliness and accuracy of CRM data, forecasts and commission reports

Working Conditions

• Regular travel to customer sites, government offices and industry events.
• Occasional work outside standard hours to meet tender and reporting deadlines.

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Bahamas Telecommunication (BTC), FLOW, Liberty Networks, Liberty Communications (Puerto Rico & USVI), Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región.

Why Join Us

Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

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