Water Restoration Monitoring & Quality Control Technician

Overview

Water Monitoring Technician

Roto-Rooter is seeking a highly motivated and detail-oriented Water Restoration Monitoring & Quality Control Technician to support our Water Restoration Division at our Birmingham branch, located in Pelham, AL.  The hourly pay range is $[Hourly range], depending on experience. This is a field-based monitoring and quality-control position responsible for inspecting active restoration projects, documenting drying progress, identifying job deficiencies and missed opportunities, communicating with customers, and reporting findings directly to the assigned Project Manager.

The Monitoring & Quality Control Technician acts as the eyes and ears of the Project Manager in the field, helping ensure every active project is progressing properly, documentation is complete, company and IICRC standards are being followed, and legitimate opportunities to maximize the project are not being missed. This position does not replace the Project Manager or Lead Technician. Its purpose is to provide another level of accountability, documentation, customer communication, andquality control throughout the drying process.

Roto-Rooter is the name that home owners and businesses have turned to for over 90 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional technicians.  

Responsibilities

Daily Monitoring & Drying Progress Responsibilities:

• Conduct scheduled monitoring visits on assigned active water restoration projects
• Confirm equipment is operating properly and remains appropriate for current job conditions.

Quality Control Responsibilities:

• Obtain and document moisture accurate readings from all affected materials and areas and report to Project Manager.
• Photo documentation
• Overall compliance with IICRC and Roto-Rooter/RRSC procedures

Customer Communication Responsibilites: 

• Make contact with the customer during monitoring visits and provide professionalupdates regarding drying progress.
• Maintain a professional, knowledgeable, and customer-focused presence whilerepresenting Roto-Rooter.

Requirements

• Service technician experience preferably in the restoration industry
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast paced environment 
• Clean driving record and pass background check
• IICRC Certification a PLUS!

Benefits

At Roto-Rooter we believe that investing in our employees is the best investment we can make.  We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan, $0.50 per each dollar of employee contribution up to 6%.
• Tuition Reimbursement for qualifying coursework at management’s discretion.

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 90 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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