Associate Director - Legal AI Enablement & Support

Build Your Career with Milbank!

Milbank is a premier international law firm handling high-profile, complex cases and business transactions through 11 offices worldwide. Our offices work together on an integrated basis, giving us an extraordinary global presence and allowing us to serve a client base that includes the world's leading companies and financial institutions. Milbank is internationally recognized as a leader in major corporate/finance transactions (such as M&A, structured finance, banking, capital markets and project and transportation finance), litigation (including complex commercial, intellectual property, securities and white collar), financial restructuring, and trusts and estates.

About the Role

We are seeking a motivated and collaborative professional to join our team. As an Associate Director, Legal AI Enablement & Support, you will be responsible for helping the firm use AI effectively by developing a detailed understanding of internal usage, needs, and drivers and barriers to adoption, and translating insights into practical enablement strategies.

Success in this role requires strong communication and collaboration, a proactive and adaptable approach, positive working relationships, and a commitment to exceptional results.

This position offers an opportunity to make a meaningful impact and grow within a dynamic and fast-paced environment.

What You'll Do

• Monitor AI usage to understand which tools are being used, for what purposes, and how usage aligns with firm priorities.
• Identify gaps and friction points involving awareness, access, usability, performance, and missing capabilities.
• Collaborate with technology teams on usage tracking and analytics and translate data into actionable insights.
• Partner with Professional Development and IT on training and support needs.
• Assist in ensuring compliance with responsible AI guidelines.
• Build relationships across practices and business services teams to understand day-to-day AI use.
• Identify promising internal use cases that may support broader solutions or communications.

What We're Looking For

• Bachelor’s degree required. J.D., law-firm and/or professional-services experience is a plus.
• Five or more years of experience in legal operations, professional development, legal technology, training, business intelligence, or a related field.
• Strong analytical skills and the ability to translate information from multiple sources into actionable insight.
• Strong written and verbal communication skills with the ability to explain complex AI tools and technologies and use cases to drive adoption across the firm.
• Familiarity with AI tools and their practical applications in legal practice.
• Proficiency with Microsoft Office, SharePoint, Document Management Systems (DMS) including iManage and NetDocuments. Familiarity with Microsoft Copilot, Harvey AI, frontier models from OpenAI, Anthropic, Google, Meta, and open-weight models, document comparison tools (e.g., Litera Compare), database systems including CMS, Knowledge Management, and Matter Experience platforms, AI consumption-based cost models, and other relevant technologies.
• Excellent understanding of the Legal Technology and Legal AI market space.
• Strong relationship-building skills and sound judgment when discussing usage, compliance, and adoption barriers.

Why Join Us?

Our collaborative culture encourages knowledge sharing, professional growth, and partnership across teams. Employees can work alongside experienced professionals, contribute to meaningful initiatives, and make an impact in a dynamic and client-focused environment. If you're looking for a workplace where you can grow professionally, build strong relationships, and make a meaningful impact, we'd love to hear from you.

Our Benefits Include

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Employee assistance and wellness programs

Compensation:

The anticipated base salary range offered for this role will be between $200,000 to $235,000 and represents the firm’s good faith and reasonable estimate of the range of possible base compensation. Actual base compensation will be dependent upon several factors, including but not limited to the candidate’s relevant experience, performance, qualifications, degrees, and location, well as the needs of the firm.

We look forward to learning more about you!