OMNI Coordinator

Job Duties and Responsibilities

• Greets and assists customers in finding products and delivering great service; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with the team effectively.  
• Maximize the company sales growth and profitability by performing duties associated with receiving and processing shipments by the end of day, stocking products, and supporting the sales floor, as required. 
• Complete shipping audits on all items $100 and above; submit SIMS (Store Inventory Management System) adjustment for discrepancies; and validate quantities received by initialing on the manifest. Pallets must be received in SIMS on the day of delivery. 
• Monitors all OMNI channels which includes Sur La Table BOPIS (Buy Online Pickup In Store), Amazon Today, and Go Local, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all orders in a timely manner. 
• Complete the packaging and shipping process for all Customer Sends.  
• Responsible for researching and reporting inventory shortages/overages and reports inventory adjustments in SIMS; assists with overall organization and maintenance of OMNI hold area in stock area; processes orders, pick-ups, and return transactions.  
• Uses Aged Order Report to audit outstanding OMNI orders and take appropriate next steps to resolve aged orders in partnership with the MOS (Mark Out of Stock). 
• Review SIMS Compliance to ensure that drop shipments are received as required and outstanding tasks completed.  
• Participates in markdowns and pricing changes. 
• Anticipates and solves problems by taking decisive action, in partnership with the GM. 
• Additional responsibilities as assigned by GM. 

Experience and Required Qualifications

• Current Sur La Table core associate | Minimum 1-2 years 
• Good communicator with the ability to utilize technology effectively and engage with team and customers to meet goals. 
• Solves problems and makes smart decisions that drive sales, profit, and best in center; executes work effectively and efficiently.  
• Ability to deliver and achieve results; adapts quickly to changing situations with energy and a positive attitude; organized with strong time management skills. 
• Able to handle customer interactions and potential issues/concerns courteously and professionally.   
• Available to work a flexible schedule to perform OMNI fulfillment, receiving and processing truck, and stock tasks, including weekends and holidays, early morning, or late-night shifts (will vary by location). 
• This position is an interim role during the holiday season from October 15, 2023 – February 17, 2024,the exact length of this role will be determined based on the business needs.  

Pay Range

$18.40 to $21.25