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Sherwin-Williams

Global paint and coatings manufacturer

Customer Service Specialist

Full-TimeDeadline 12/15/26
$16.25/hr
Junior
West Plains, MO, USA
In Person
RetailRetail Sales
No H1B Sponsorship

About the job

Requirements
  • Must be at least eighteen years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must have a valid, unrestricted driver's license.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
  • If internal to Sherwin-Williams, must have received at least a meets-expectations rating on the most recent performance appraisal.
  • If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position.
Responsibilities
  • Work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions.
  • Promptly resolve customer concerns and ensure client satisfaction.
  • Stay up to date with product features and maintain the quality and visual standards of the products and store.
  • Provide customer service while consistently meeting the store's sales goals.
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Build productive trust relationships with wholesale and retail customers.
  • Process sales transactions accurately and consistently with policies and procedures.
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas.
  • Pull appropriate products from the sales floor or warehouse.
  • Tint and mix products to customer specifications as needed.
  • Stock shelves and set up displays.
  • Clean store equipment.
  • Load and unload delivery trucks.
  • Assist in making deliveries as needed.
  • Maintain assigned areas in an in-stock and presentable condition.
  • Remain knowledgeable about products offered and discuss available options.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales.
Desired Qualifications
  • Have at least a high school diploma or GED.
  • Have at least one year of experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.
  • Ability to read, write, comprehend, and communicate in Spanish.

About the company

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Sherwin-Williams

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Website

Sherwin-Williams is a global paint and coatings company that sells branded and private-label coatings to professional, industrial, commercial, and consumer customers. Its products cover architectural, industrial, packaging, and transportation markets and are distributed through more than 5,000 company-operated stores and facilities across the U.S., Canada, the Caribbean, and Latin America, with engineered coatings supplied to over 120 countries. The company emphasizes quality, customer service, and digital access to simplify ordering and support, backed by a large workforce and diverse supplier partnerships. Its goal is to maintain leadership in the coatings industry by expanding globally, improving customer satisfaction, and delivering reliable products and services.

Company Size

10,001+

Company Stage

IPO

Headquarters

Cleveland, Ohio

Founded

1866

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Simplify's Take

What believers are saying

  • Sherwin-Williams raised 2026 guidance after Q2 sales grew 7.5% and EPS 14.3%.
  • The 2026 Design+ Trade Program deepens architect and designer specification demand.
  • Statesville’s expanded plant, opened September 30, 2026, boosts capacity and supply reliability.

What critics are saying

  • Carboline’s Lanham Act suit survived dismissal in August 2026, exposing fire-coatings claims.
  • Rochester, Pennsylvania faces a 2026 nuisance class action and PADEP NOVs over VOC emissions.
  • The September 2027 $750 million term loan forces refinancing while Jamaica manufacturing already closed.

What makes Sherwin-Williams unique

  • Sherwin-Williams’ 5,400-store network locks in contractors and homeowners with unmatched local distribution.
  • Statesville’s 2026 expansion deepens North American manufacturing, logistics, and supply-chain responsiveness.
  • FIRETEX FX5092 and Sweden’s wood-coatings R&D center broaden its technical coatings moat.

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Benefits

  • Performance Bonus

Growth & Insights and Company News

6 month growth

8%

1 year growth

9%

2 year growth

9%
CNBC
Oct 27th, 2026
Q3 earnings call US consumers "resilient", but Whirlpool shows strain as sales fall 8%

Early third-quarter earnings suggest US consumers are still spending, though not every company is benefiting. "Resilient" was the word many executives used this week, despite inflation, high interest rates and tension between the US and Iran. Royal Caribbean beat earnings expectations, with guests served up 9% to 2.7 million. Its shares rose over 8% on Tuesday. UPS beat expectations on earnings and revenue, with US revenue up 4.5% to $14.86 billion, and raised its full-year revenue forecast to about $92.6 billion from $91.2 billion. Coca-Cola beat expectations and lifted its full-year earnings growth forecast to at least 11%. Sherwin-Williams' net sales rose 7.9%, but it expects muted demand into 2027. Whirlpool missed on both revenue and earnings, and its North America net sales fell more than 8%.

PR Newswire
Oct 27th, 2026
Sherwin-Williams Q3 sales rise 7.9% to $6.86B as demand stays muted

Sherwin-Williams reported third-quarter net sales of $6.86 billion, up 7.9% from a year earlier. The Cleveland paint maker said sales rose in all three segments, helped by price increases and the October 2025 purchase of Suvinil. Net income fell 1.5% to $821.0 million. Diluted earnings per share rose 0.9% to $3.38, while adjusted earnings per share rose 1.1% to $3.63. Higher raw material and supply chain costs weighed on margins. The company expects weak demand through the rest of the year and into 2027. It narrowed its full-year adjusted earnings per share guidance to $11.85 to $12.15, against $11.43 in 2025. It returned $749.0 million to shareholders in the quarter through dividends and share buybacks.

Yahoo Finance
Oct 24th, 2026
Sherwin-Williams affirms $0.80 dividend as analysts expect $3.65 quarterly EPS

Sherwin-Williams affirmed a quarterly dividend of $0.80 per share, payable on December 4, 2026, to shareholders of record as of November 13, 2026. Analysts expect earnings per share of $3.65 and revenue of $6.78 billion for the coming quarter, with growth across the Paint Stores, Consumer Brands, and Performance Coatings groups. Longer term, the outlook projects $28.3 billion in revenue and $3.6 billion in earnings by 2029, assuming revenue growth of 5.1% a year. Earnings are currently $2.7 billion. Risks include rising raw material costs, underused European assets, higher leverage, and soft demand in new construction and do-it-yourself projects. The most cautious analysts expect $27.9 billion in revenue and $3.4 billion in earnings by 2029.

Yahoo Finance
Oct 23rd, 2026
Sherwin-Williams vs IFF: pricing power and 11% net margin against volume-only growth and debt

International Flavors & Fragrances (IFF) is growing on volume alone, while Sherwin-Williams is raising prices to match its costs. IFF's stock returned 47.5% over the past year, against 3.1% for Sherwin-Williams. IFF's sales from the businesses it is keeping grew roughly 6% in the second quarter of fiscal 2026, with pricing adding little. Management expects growth to slow to low single digits in the second half, and raised its 2026 comparable sales growth forecast to a 3% midpoint. Sherwin-Williams announced an 8% price increase effective September 1. Its operating margin was 16.3%, against 8.0% for IFF. IFF trades at 82.5 times earnings, against 31.4 times for Sherwin-Williams. Its debt equals 26.1% of market value, against 16.9%.

Automotive Fleet
Oct 22nd, 2026
Joseph Lukacs wins 2026 Global Fleet Manager of the Year.

Joseph Lukacs wins 2026 Global Fleet Manager of the Year. The Sherwin-Williams fleet leader adds another industry honor to his career after being named the 2025 Edward J. Bobit Professional Fleet Manager of the Year. October 22, 2026 2 min to read Joseph Lukacs, global director of fleet operations at Sherwin-Williams, has been named the 2026 Global Fleet Manager of the Year. He will receive the award today, October 21, at the Fleet Forward Conference. The recognition marks his second major fleet industry award in consecutive years, following his selection as the 2025 Edward J. Bobit Professional Fleet Manager of the Year. Lukacs has spent more than 28 years with Sherwin-Williams, including more than a decade in fleet management. He oversees a global fleet of more than 12,000 vehicles, with more than 8,500 operating in the United States, according to 2025 figures. "I am truly honored and humbled to accept the Global Fleet Manager of the Year Award," Lukacs said in his acceptance remarks. "To be recognized among so many talented professionals is incredibly meaningful." Driving Global Fleet performance. Throughout his career, Lukacs has focused on improving fleet efficiency, reducing costs, and advancing sustainability initiatives across Sherwin-Williams' vehicle operations. His accomplishments include converting more than 10% of the company's California commercial vehicles to electric vehicles, contributing to a reported 4.1% reduction in fleet CO2 emissions since 2023. Lukacs also leveraged favorable vehicle remarketing conditions in 2024 to generate multimillion-dollar gains for Sherwin-Williams. His work with industry partners helped establish a monthly remarketing forecasting process to improve budgeting accuracy. Ad Loading... Beyond financial and sustainability improvements, he has collaborated on vehicle modifications, including customized ramp solutions designed to improve the safety of product deliveries. Lukacs has also contributed to the broader fleet industry through his involvement with the General Motors Fleet Advisory Board and Wheels' Customer Advisory Board, sharing insights and helping shape fleet management strategies. Recognizing the people behind the success. Lukacs emphasized the importance of the relationships and partnerships that have supported his career. "While this award may bear my name, it reflects the dedication, teamwork, and support of many people throughout my career," he said. Lukacs credited Sherwin-Williams' leadership and his fleet team for their continued support and recognized industry partners Wheels, Ayvens, Ford, General Motors, Toyota, Wabash, Masterack, and FLD for their contributions to the company's fleet program. Ad Loading... "Their collaboration and expertise have helped us build a fleet program we can all be proud of," he said. He also thanked his mentors, industry peers, and family, including his wife, for their support throughout his career. Looking ahead, Lukacs expressed optimism about the industry's direction and the opportunities presented by emerging technology and sustainability initiatives. "As our industry continues to evolve through technology, sustainability, and innovation, I am excited about what the future holds," Lukacs said. "I accept this award with gratitude, humility, and a renewed commitment to excellence."