Regional Chief Operating Officer

Job Details

This role is responsible for the oversight and implementation of the annual operating plan to drive key performance indicators and outcomes across an assigned geographic region within Jefferson Health. May also have operations responsibility for a single site.

Job Description

Summary
This role is responsible for the oversight and implementation of the annual operating plan to drive key performance indicators and outcomes across an assigned geographic region within Jefferson Health. May also have operations responsibility for a single site.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)
• Supervises the VP or Director of Operations at each facility in the region, removes barriers to execution, escalates key decisions to senior leaders, and provides resources to enable service delivery.
• Oversees the annual operating plan and implements project plans with multidisciplinary teams to achieve key performance indicators (KPIs), Operational Improvement (OI) initiatives, and Transformational Initiatives (TIs) within the assigned market. Cascades KPIs and goals to medical leaders, managers, and frontline staff to enable alignment. Applies change management techniques to achieve results.
• Ensures the regional has policies and procedures relevant to clinical operations in accordance with Joint Commission and Department of Health requirements. Applies standardized Enterprise policies as applicable to ensure standardization. Communicates new policies or policy revisions to key personnel.
• Leads the workforce planning process and deploys systems and processes to align staffing with the budget, volumes, productivity, and patient acuity. Uses benchmarking tools to monitor staffing and manages staffing levels to the appropriate Enterprise labor productivity policies. Approves new position requests, including physicians and advanced practice providers, following financial review.
• Ensures the organizational vision, values, goals, and objectives are transformed into daily operations resulting in an excellent quality, efficient, effective, caring and respectful environment.
• Works collaboratively with the medical staff, nursing leadership, and clinical/financial/ operational leaders to deliver cost effective, high quality clinical services and outcomes in partnership with affiliate organizations and providers that optimize the delivery of patient care.

Minimum Qualifications

• Master’s Degree
• 5 years managerial experience in business or healthcare administration to include demonstration of advanced knowledge and application of management skills, medical staff relations, financial management, business development, and clinical department operations.
• Demonstrating business acumen: Demonstrates working knowledge of market, economic, legal and regulatory environments and how they impact the business.
• Knowing my Organization: Demonstrates an understanding of the organization and its product/service offering and leverages organizational values in how work is accomplished.
• Managing stakeholders: Builds relationships and takes account of the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
• Providing Leadership: Makes decisions and takes responsibility; directs and leads others, coordinating activities; provides encouragement and inspiration to help others succeed.
• Driving success: Takes action, initiates activity and seizes opportunities for new business; pursues goals with persistence and achieves outstanding results.
• Leading change: Initiates, influences and drives organizational changes and business transformation.
• Structuring Tasks: Plans work and sets clear priorities; upholds ethical standards and fulfills commitments while maintaining high levels of work output.
• Processing Details: Ensures projects are completed on time by keeping work on schedule; works on tasks thoroughly and produces high quality work; follows rules and established processes, minimizing risks.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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