Manager, Process Manager

Manager, Process Manager

As a Manager, Process Management within Network Risk Operations, you will lead and support initiatives focused on improving how teams work through process improvement, actionable insights, technology enablement, and scalable risk assurance solutions. You will partner with operational leaders to understand business needs, identify operational and design risks, and determine the right approach—whether through process changes, targeted assurance reviews, reporting and analytics, digital tools, automation, AI-enabled capabilities, or end-user enablement.
 

You are a highly adaptable leader who can flex across priorities and capabilities as business needs evolve. You are comfortable operating at the intersection of operations, process, data, and technology, bringing structure to ambiguity and translating business needs into practical solutions that enable  implementation and adoption.
 

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

General Responsibilities

• Lead complex operational initiatives and capabilities spanning process improvement, risk assurance mechanisms, technology enablement, and scalable business solutions.
• Partner across operational and testing teams to understand business challenges, identify policy/process opportunities, and translate testing insights into actionable recommendations and practical solutions.
• Leverage data, process knowledge, and stakeholder input to identify trends, root causes, systemic risks, and opportunities to improve operational effectiveness.
• Support the structure and operationalization of targeted assurance reviews, establishing multi-channel intake workflows across business requests, customer complaint trends, and emerging operational risk areas.
• Determine the appropriate solution based on the business need, including process improvements, reporting and dashboards, digital tools, automation, AI-enabled solutions, or enablement strategies.
• Identify opportunities to develop reusable and scalable solutions that reduce manual effort, eliminate operational noise, improve consistency, and can be leveraged across operational teams.
• Support the ongoing evolution of reporting, metrics, dashboards, and closed-loop tracking registers that monitor systemic defect themes and improve executive decision-making. Partner across Process Management, Project Management, Data Analytics, Technology, Product, Risk and Operations to move solutions from concept through implementation and adoption.
• Evaluate emerging technologies, anomaly-detection methods, and AI-enabled capabilities to identify practical opportunities to modernize assurance and operational workflows.
• Establish appropriate structure, prioritization, governance, and operational SLAs to ensure assurance solutions and calibration workflows are sustainable and adhered to.
• Manage multiple priorities in a dynamic environment, bringing structure and clarity to ambiguous or evolving business needs.
• Build strong cross-functional relationships and influence stakeholders and senior leaders to drive alignment, accountability, and results.
• Communicate complex information clearly and concisely, including recommendations, risks, progress, decisions, and business outcomes.
• A collaborative, highly empathetic team member who actively listens to stakeholder needs, applies emotional intelligence to build trust and drive business decisions grounded in customer impact.

Basic Qualifications: 

• Bachelor’s Degree or Military Experience
• At least 3 years of experience in Process Management, Risk Management, Business Analysis, Internal Audit, Compliance Testing, or Quality Assurance
• At least 2 years of experience in Project management  
• At least 2 years of experience using digital, analytical, or AI-enabled tools

Preferred Qualifications: 

• 5+ years of experience in Process Management, Risk Management, Internal Audit, Compliance Testing, or Risk Assurance
• 4+ years of experience in Project Management, Operational Testing, or Technology Enablement
• 3+ years of experience in Financial Services or Consumer Lending operations
• 3+ years of experience working with sample selection methodologies, control monitoring, or root-cause issue tracking
• Lean, Six Sigma, or equivalent certification
  
  

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).