Customer Success Manager

WHO WE ARE

YouAppi is a leading growth and retention platform for mobile apps, specializing in re-engagement and retargeting. Powered by machine learning and audience targeting, YouAppi’s proven proprietary app remarketing technology finds and retains the most profitable users for its clients. YouAppi works with mobile app companies across the globe in gaming, e-commerce, entertainment, lifestyle, and finance among others. Established in 2011, YouAppi has been a long-term partner to leading mobile advertisers, earning recent awards including top 100 fastest-growing companies in North America on the 2021 Deloitte Technology Fast 500™ and 2023 Inc. 5000 Regionals: Pacific list. YouAppi is also ranked a global top 5 remarketing company on the Appsflyer 2023 performance index in gaming and non-gaming.

YouAppi is now part of the Affle Group, a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant mobile advertising. Affle (India) Limited successfully completed its IPO in India and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). 

To learn more, visit: www.youappi.com.

WHAT YOU'LL DO

As a CSM, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey. You will be the main point of contact for key accounts, helping them maximize the value they derive from our performance  marketing platform.

• Client Success & Retention: Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform by delivering personalized support and solutions that meet their needs.
• Strategic Account Management: Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services.
• Onboarding & Training: Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform and services to achieve their business goals.
• Collaboration with Internal Teams: Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience.
• Performance Optimization: Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs).
• Problem Solving: Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner.
• Reporting: Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth.

WHAT WE LOOK FOR

• 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or performance marketing industries.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Experience with performance marketing, mobile marketing, programmatic advertising, and/or performance-based campaigns is a huge plus!
• Proven track record of managing complex client relationships and driving customer satisfaction and retention.
• Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
• A proactive and results-driven mindset, with a focus on customer success and business growth.

WHY YOUAPPI?

• Work with a dynamic, innovative team in a fast-growing global company.
• Opportunity to make a significant impact on client success and company growth.
• Competitive salary and benefits package.
• A collaborative and supportive work environment where your ideas and contributions are valued.
• Opportunity to travel and meet clients in different markets, building strong relationships firsthand.

If you’re passionate about helping clients succeed and want to be part of a cutting-edge performance marketing platform, we’d love to hear from you!