Lead Visual/Ops

 About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Visual/Ops Lead role

You will provide daily support to the management team by performing opening and closing routines, providing supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guest. You will perform operational functions in the assigned area of accountability Sales to ensure the store meets company expectations.

Responsibilities

• Lead visual merchandising and display. Partner with GM/DVM to map, plan and execute floorset timeline targets to drive sales and execute seasonal strategy 
• Lead and maintain daily disciplines and routines that maximize efficient execution of markdowns, promotions/signage, replenishment and recovery. 
• Maintains all visual supplies and signage organization and communicates supply needs to GM. 
• Abide by all safety, security/injury and emergency policy and procedures. 
• Comply with all company policies and procedures.
• Perform projects and assignments as directed by the management team. 
• Effectively perform operational functions: open and close the store, register functions and back office procedures
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manager- on-duty shifts
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy
• Oversee Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution
• Execute customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability and the image of the Brand
• Model individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards
• Manage shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise
• Perform routine audits (UPS, DIAR, Markdown) and establish daily disciplines to eliminate loss/shrink (lost cartons, mis pics, MOS, returns, RTV)

 Criteria

• Effective communication, organization and leadership skills
• Proven ability to motivate and influence others through personal actions and examples.
• Ability to be active, standing, walking, bending, climbing, reaching and lifting for extended periods of time, required throughout the workday
• 1-3 years retail sales experience with shift supervision experience preferred
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required).

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business.
• Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday)