Technical Support and Training Team Leader

We are looking for a Nordics Technical Support and Training Team Lead. In this role, you will lead the newly merged Technical Support and Training team within Smart Infrastructure Buildings Nordic Operations. Two closely connected functions have recently joined forces as one team, creating an exciting opportunity to shape how the team works and grows together.

The team supports Siemens Smart Infrastructure Buildings across the Nordics by combining responsive technical support with training and certification programmes for employees and partners. Working closely with Nordic and global colleagues, you will bring the two areas together through shared processes and strengthen technical expertise across the region.

If you are someone who thrives on creating stability, direction and engagement – a leader who builds trust and brings people along this is the role for you! As you will lead skilled technical specialists, your strength lies in leadership, structure and the ability to bring out the best in experts. The role is based in Sweden, Denmark or Finland and reports to the Nordics Head of Operations.

You’ll break new ground by:

• Leading, coaching and developing the Nordic Technical Support and Training team, building a culture of trust, collaboration, accountability and continuous improvement.
• Guiding the team through change with clear direction, open communication and genuine care for your people.
• Setting up clear and well-defined ways of working for the team, and continuously improving them.
• Ensuring high-quality technical support to internal employees, partners and end customers across disciplines (Building Automation, Fire Safety and Security Systems ).
• Implementing and managing a structured training and certification program in close collaboration with Partner Management, Portfolio and Sales Enablement (PSE) and Sales, covering employees, partners and selected customer groups.
• Defining and following up key performance indicators (KPIs), driving quality, responsiveness and customer satisfaction.
• Acting as a key member of the Nordic Operations leadership team and collaborating with global and regional teams to keep support and training aligned with Siemens’ portfolio development.

You’re excited to build on your existing expertise, including:

• Several years of experience as a leader, with a proven track record of building and developing engaged, high-performing teams.
• Experience leading a team through change or transformation – you know how to create clarity, trust and stability when things are moving.
• Experience leading technical specialists or experts
• A solid understanding of technical environments, ideally within Building Automation, Fire Safety, Security Systems or Software applications, or from technical support, service or field engineering.
• A structured and process-oriented mindset, with the ability to bring order and clarity to complex situations.
• Comfort working in a matrix organization with multiple internal and external stakeholders across countries.
• Experience in training development or delivery is an advantage.
• Strong communication skills in English; proficiency in one or more Nordic languages is an advantage.
• What sets you apart: You are a confident and grounded leader who leads with clarity and empathy, takes ownership, and gets energy from building something that lasts – combined with strong business acumen and commercial understanding.

You can expect:

• A unique opportunity to shape and lead a team that plays a central role in Siemens Nordics’ success.
• A broad and meaningful scope combining technical support leadership with competence development across the Nordic region.
• A collaborative, international working environment with strong backing from Nordic leadership.
• Hybrid work and mobile working opportunities.
• A clear focus on personal development, an extensive range of courses and long-term career opportunities within Siemens’ global organization.
• Depending on which country you are based in, you will also benefit from our range of employee perks and benefits.

Ready to lead, build and make a difference? Join us!
Apply today – we review applications on an ongoing basis, so the position may be filled before the advertisement period has ended. Please note that candidates who move forward after the first round will be invited to record a video interview.

We look forward to receiving your application in English. Please merge your CV and cover letter into one document.

If you have any questions about the role, please contact Hiring Manager Ville Pätynen at [email protected]. For questions regarding the recruitment process, please contact Talent Acquisition Partner Ellen Ahlberg at [email protected].

Location: Flexible within Sweden, Denmark or Finland (hybrid working)

Transform the everyday with us!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and transform the everyday with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

Background checks
As part of our recruitment process, we conduct background checks that may include reference checks, verification via Damex, credit checks, and in some cases, extracts from the criminal records register. These checks are carried out in accordance with applicable legislation and are tailored to the requirements of the position. The purpose is to ensure a safe and reliable work environment, and to make sure that the recruitment is conducted with regard to the security and responsibility aspects of the role.